HUH. Store Reviews

Name: HUH. Store
Rating: 4.02

4.0 Rating 4,044 Reviews

76 %

of reviewers recommend HUH. Store

4.0

Based on 4,044 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just amazing”

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Posted 5 years ago

“Great customer service. Very helpful.”

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Posted 5 years ago

“Speedy dispatch, great customer service. Great new coat!”

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Posted 5 years ago

“Great experience, prices were great and international shipping was free and fast! Will definitely order again!”

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Posted 5 years ago

“I placed and order and then needed to make a query - I was replied to immediately and it was all sorted. Fantastic customer service”

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Posted 5 years ago

“Very easy to use, and arrived next day, no problems”

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Posted 5 years ago

“no problems at all, very quick delivery”

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Posted 5 years ago

“Placed an order #39653 one month ago.I didn"t receive any message.I wrote mail twice,but I receive canmessage from robot.It can't help me what"s worong to my order. I'm still waiting for my order.Your website can't let me login, it can't even find my account . I felt not good for shopping on HUHStore first time. My credit card is already payment this order. I'm worry about HUH deceive me!!!!!”

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Posted 5 years ago

“Fast delivery great customer service”

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Posted 5 years ago

“Fast shipping, item as described. Excellent shopping experience!”

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Posted 5 years ago

“Fast delivery, great product”

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Posted 5 years ago

“Good online store, easy to navigate and fast delivery.”

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Posted 5 years ago

“Ordered a Carhartt hoodie for my daughter’s birthday - was expecting this to take three days but it arrived on two. Great service and kept informed at every stage. Would definitely shop here again.”

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Posted 5 years ago

“Really good local shop, love the clothes they stock and service is great.,”

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Posted 5 years ago

“The store sended me the wrong back. I orded a weekendbag but recieved the bagback. So I orded the bag once again and returned the first one. By returning I forget to included a form, so I contacted the store. There where some emails over and back but I never recieved a solution about any refund.”

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Posted 5 years ago

Hi Lisandra, Thanks for your feedback. I'm sorry to hear about the initial error with the wrong item being sent to you, and I'm glad that was rectified and the correct item was received. The return you made, as you say, did not include any paperwork. When we receive an order back without the paperwork, we have no way of telling where or who it came from, so cannot allocate the return. This is now being looked into to see if we can locate and allocate the refund for you and thank you for assisting with that process. Many thanks, Jack

Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“I ordered a jumper almost two weeks ago and unfortunately there's been no update to its shipping status. To get clarification of what was happening, I emailed the store twice and haven't had a singe reply. I'm in no crazy rush to receive the product, but wanted to make sure it's still happening. Disappointed with the service.”

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Posted 5 years ago

Hi Danny, shipping to New Zealand can take up to 7 business days, hopefully this has now reached you :) If you need anything else just drop us an email. Thanks

Posted 5 years ago

“I still haven’t received refund over 3 months and have sent dozen of mails they are just ignoring! On top of that I even left messages on Instagram they cancelled all of that. Give my money back!!! Worst customer service ever.”

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Posted 5 years ago

Hi Amie, Thank for your feedback. Looking at your account we have received over 90 orders from you, all of which have been delivered in a fast and timely manner. As such, we would disagree that you have received the "worst service ever" across these many orders. To date, we have not received any returned products or orders from you. If you wish to return anything, you have 60 days to do so. Simply follow the returns instruction found on our website or contact us via email. Many thanks, Jack

Posted 5 years ago

“Great service , fast shipping”

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Posted 5 years ago

“Excellent service and price. Son really pleased with the hoodie. Came well packaged and delivered on time. Will shop at HUH again!”

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Posted 5 years ago

HUH. Store is rated 4.0 based on 4,044 reviews