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H. R. Higgins Reviews

4.9 Rating 1,710 Reviews

98 %

of reviewers recommend H. R. Higgins

Company Reviews

Product Reviews

4.9

Based on 1,710 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About H. R. Higgins:

H.R. Higgins (Coffee-Man) Ltd., established in central London in 1942, is a specialist supplier of fine coffees and teas. Operating from Duke Street, London W1 and Waltham Abbey in Essex, H.R. Higgins and Online, is run by the grandson of founder Harold R. Higgins. It supplies the best available coffees and teas to discerning connoisseurs in all parts of the United Kingdom and all over the world.

Visit Website

Phone:

01947 466640

Email:

info@hrhiggins.co.uk

Location:

79 Duke Street,
79 Duke Street
London
W1K 5AS

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H. R. Higgins 5 star review on 26th April 2024

H. R. Higgins 5 star review on 2nd March 2024

H. R. Higgins 5 star review on 10th February 2024

Rosalind Ingram

H. R. Higgins 5 star review on 30th January 2024

H. R. Higgins 5 star review on 26th January 2024

Andrew Thomlinson

H. R. Higgins 5 star review on 2nd September 2023

Vivienne Hudson

H. R. Higgins 5 star review on 1st September 2023

24

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great Assam tea and now a great little glass teapot - I will be buying another”

Posted 3 months ago

Hi Fiona, Thank you very much for the lovely feedback, we're glad to hear you're enjoying the glass teapot - it's one of our favourites too! Best wishes from all at H.R Higgins

Posted 3 months ago

“There was missing items from the orders I recieved only 1 galapagos although i ordered 3 items and the delivery company was soo bad aramex the shipment delayed”

Posted 3 months ago

Dear Reem, We are very sorry to hear that your order was incorrect, we have replied to your email from the 13.01.24, this morning, outlining how we can resolve this matter for you. With regards to the feedback regarding the delivery, we will look into this with our Shipping partner. We as a Company will always strive to make things right, so please be assured we take all feedback seriously. Best wishes from the H.R.Higgins Team.

Posted 3 months ago

“There are some roasting issues like black dark spots on beans. I don't know the reason but could be over-roasting process. When the gas release from beans overtime, dark spots are more visible than first time you open the package. Last couple of my order has the same issue.”

Posted 3 months ago

“I Used to order frequently pre-pandemic but the Pandemic hit theBrazilian coffee trade hard and long story short I wasn't able to get the coffee I loved the AA Chaga one. I ordered a pack of the Tanzanian Kibo Chagga. It was really good arrived quickly too.”

Posted 3 months ago

“We enjoyed your tea. When we run out of tea, we're going to order”

Posted 3 months ago

“Phenomenal quality and great customer service. I put in two orders over Christmas and they picked up that the second one could be shipped at the same time. They refunded the shipping on the second and sent the package containing both orders. The Tea and coffee they sell are second to none. Very happy with the quality of the products.”

Posted 3 months ago

Good Morning Nick, Thank you for the lovely feedback, we appreciate you taking the time to contact us and we are so happy that you are enjoying our products. Best wishes from all at H.R.Higgins

Posted 3 months ago

“Excellent tea, well presented and delivered quickly.”

Posted 4 months ago

“Arrived very swiftly and everyone loved them! i”

Posted 4 months ago

“I've been buying loose-leaf tea from H.R. Higgins for a couple of years now, and have had no cause for complaint. It's always good tea, at a good price, delivered quickly and in good condition.”

Posted 4 months ago

“One item in my order is missing which strength and support tea”

Posted 4 months ago

Good Morning Mohammed, We are sorry that we were unable to despatch the Strength and Support Tea, we did make contact via email at the time, to let you know we were out of stock and we did refund you for the item. We are sorry for any inconvenience caused by this. Best wishes from all at H.R.Higgins.

Posted 3 months ago

“A delicious tea masala”

Posted 4 months ago

“Service is diabolical Still haven't received it Whoever reads this, please let me know where my order is or just refund me so I can buy elsewhere”

Posted 4 months ago

Good Morning Brian, Your order was received on Friday 1st December and despatched on Monday 4th December with DPD. As stated on our website, if Customers have not received their order within 7 working days, we ask them to contact our customer services department, where of course an investigation would be raised with DPD. We will contact you today, to discuss a refund or a replacement.

Posted 4 months ago

“I always buy their Creole beans, unique and very Italian🇮🇹”

Posted 4 months ago

“I always look forward to the festive time of year to enjoy HRHiggins Christmas blend tea and coffee. They are an absolute delight and a great addition to the usual high quality teas that we enjoy from the company.”

Posted 4 months ago

“Whether it’s coffee or tea, I always get superb quality and speedy service from H.R.Higgins. The range of teas is excellent and I don’t think you can beat the variety of coffees on offer.”

Posted 4 months ago

“I really enjoy the coffee from H.R. Higgins. However, I would so much prefer to buy it from your Duke Street shop. I love going to the shop, the service is superb and the atmosphere is delightful. Sitting in the cafe with a cup of Higgins coffee is such a pleasurable treat. It is such a shame that the discounts are not provided as a matter of course in the Duke Street shop. I would prefer to use the shop as we must support places like it rather than mail order. I do hope you understand and will implement promotions at the Duke Street shop. Thanks to the team there and I look forward to going there again soon”

Posted 4 months ago

Dear Graham, Thank you for your feedback , we are delighted to hear that you enjoy visiting our Duke Street Shop, I can confirm that the Black Friday Sale was available to our Duke Street customers as well as our on line customers too. Best wishes from the H.R.Higgins Team.

Posted 4 months ago

“Ordering is easy. The coffee and loose leaf tea are exceptional. Best of all the staff are really helpful.”

Posted 4 months ago

“The best coffee from a company that knows its business”

Posted 4 months ago

“Standard of the coffee is as always very good, the selection however is somewhat more limited than it used to be, and if I am really nitpicking, you used to make sure the beans were really compresed in the packet before vacuuming it, making it easier to store the packets on the shelf but not now unfortunately, and with arthritis in my hands it makes it more difficult for me to squish them down to fit on the shelf.”

Posted 4 months ago

“Delicious Christmas coffee, thank you! And I finally bought the coffee caddy - love it!”

Posted 4 months ago

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H. R. Higgins is rated 4.9 based on 1,710 reviews