Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

H. R. Higgins Reviews

4.9 Rating 1,703 Reviews

98 %

of reviewers recommend H. R. Higgins

Company Reviews

Product Reviews

4.9

Based on 1,703 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About H. R. Higgins:

H.R. Higgins (Coffee-Man) Ltd., established in central London in 1942, is a specialist supplier of fine coffees and teas. Operating from Duke Street, London W1 and Waltham Abbey in Essex, H.R. Higgins and Online, is run by the grandson of founder Harold R. Higgins. It supplies the best available coffees and teas to discerning connoisseurs in all parts of the United Kingdom and all over the world.

Visit Website

Phone:

01947 466640

Email:

info@hrhiggins.co.uk

Location:

79 Duke Street,
79 Duke Street
London
W1K 5AS

Write Your review

Tell us how H. R. Higgins made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

H. R. Higgins 5 star review on 2nd March 2024

H. R. Higgins 5 star review on 10th February 2024

Rosalind Ingram

H. R. Higgins 5 star review on 30th January 2024

H. R. Higgins 5 star review on 26th January 2024

Andrew Thomlinson

H. R. Higgins 5 star review on 2nd September 2023

Vivienne Hudson

H. R. Higgins 5 star review on 1st September 2023

H. R. Higgins 5 star review on 22nd August 2023

23

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There was missing items from the orders I recieved only 1 galapagos although i ordered 3 items and the delivery company was soo bad aramex the shipment delayed”

Posted 3 months ago

Dear Reem, We are very sorry to hear that your order was incorrect, we have replied to your email from the 13.01.24, this morning, outlining how we can resolve this matter for you. With regards to the feedback regarding the delivery, we will look into this with our Shipping partner. We as a Company will always strive to make things right, so please be assured we take all feedback seriously. Best wishes from the H.R.Higgins Team.

Posted 3 months ago

“Was really looking forward to these beans . For the price I was expecting premium quality but they fell way short. Very bland and no flavour at all. I’m an experienced brewer so extremely disappointed.”

Posted 4 months ago

Dear Tejas, we are very sorry to hear you were disappointed with your coffee order, if you would like to email the customer service team with your feedback, they would be more than happy to look into this for you.

Posted 4 months ago

“Blue mountain,Nothing special very disappointed 😩-”

Posted 8 months ago

“Very misleading advertisement looked as if small teapot included disappointing from a well established firm will not buy any other products”

Posted 8 months ago

“The Vienna Blend coffee was disappointing. I have ordered this coffee before and enjoyed it but on this occasion it did not arrive in good condition. I placed my order on 6th July but the coffee was not delivered until 10th despite my being charged £6 for postage. The weather was very hot at this time which might explain the deterioration of the coffee.”

Posted 9 months ago

We are sorry to hear you were not happy with your purchase on this occasion, the order was received on Thursday, dispatched on Friday, with delivery on the Monday. If you would like to discuss in more detail with Customer Service and provide further details on the condition of your order, please contact info@hrhiggins.co.uk, who will be happy to assist.

Posted 9 months ago

“No questions about the coffee - fantastic! Delivery after Brexit - nightmare. Well, you asked me about the latest delivery. I fear, it didn‘t arrive yet. The coffee seems to be still at a UPS warehouse somewhere in Germany without any motion…. No news when the parcel is going to be delivered to me. A pity…”

Posted 11 months ago

Dear Manfred, we have contacted you earlier today by email with regards to your order and delivery, please be assured we are doing everything we can to get your order to you, however have been advised your order is currently with customs. Please keep checking your emails, for communication from us.

Posted 11 months ago

“Strange that you would ask me to review a purchase that I have yet to receive due to your absolutely diabolical delivery system... I have had to wait in days for a promised deliver that has yet to materialise! You need to move to a reliable courier service!”

Posted 1 year ago

Dear Anthony, we are very sorry that you received poor delivery service from DPD on this occasion, this is being investigated and in the meantime, we dispatched your order via Royal Mail. If any of our customers ever had any issues with their delivery, we will always do our utmost to resolve the issue as quickly and efficiently as possible.

Posted 1 year ago

“I found the Orange Pekoe characterless, and most disappointing. I have discarded it.”

Posted 3 years ago

“Really expensive!, bitter coffee. don't bother”

Posted 3 years ago

“Poor shipping in 2021 era when almost all are being prompt with competitive prices of shipping.”

Posted 3 years ago

“Is this queens favorite coffee?”

Posted 3 years ago

“The coffee, as always, is excellent and cannot be faulted. Thank you. However we are sad to say that we will no longer be purchasing from you while ever you continue to use DPD for delivery, as opposed to Royal Mail who you used to use. DPD have a completely inflexible system whereby they insist on you opening your front door and allowing them to photograph the parcel inside your home. We have a side conservatory door that we use exclusively but that is not good enough for them, they insist on the front door. Which we don't want to open a) because we have an indoor only cat who we don't want to get out and b) because it's an intrusion on our privacy. We have complained to DPD at the highest level (regarding a different delivery) and were told different stories by different people. "It's because of Covid." "It's nothing to do with Covid." How can anyone have any faith in a set up where the right hand doesn't know what the left hand is doing? So I'm sorry, we will miss your coffee but until you go back to using Royal Mail we have no alternative but to look elsewhere.”

Posted 3 years ago

“no hint of bergamot in either smell or taste , an absolute waste of money having been told it smelt beautifully of bergamot”

Posted 3 years ago

“Very sad because I never received my order and it cost £20”

Posted 3 years ago

Dear Mr MacKenzie, Thank you for taking the time to leave a review and for highlighting that there has been an issue with your delivery. We have investigated this for you and will contact you privately with more information. Best wishes from all at H. R. Higgins

Posted 3 years ago

“Not received my purchase.”

Posted 3 years ago

H. R. Higgins is rated 4.9 based on 1,703 reviews