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H. R. Higgins Reviews

4.9 Rating 1,703 Reviews

98 %

of reviewers recommend H. R. Higgins

Company Reviews

Product Reviews

4.9

Based on 1,703 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About H. R. Higgins:

H.R. Higgins (Coffee-Man) Ltd., established in central London in 1942, is a specialist supplier of fine coffees and teas. Operating from Duke Street, London W1 and Waltham Abbey in Essex, H.R. Higgins and Online, is run by the grandson of founder Harold R. Higgins. It supplies the best available coffees and teas to discerning connoisseurs in all parts of the United Kingdom and all over the world.

Visit Website

Phone:

01947 466640

Email:

info@hrhiggins.co.uk

Location:

79 Duke Street,
79 Duke Street
London
W1K 5AS

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H. R. Higgins 5 star review on 2nd March 2024

H. R. Higgins 5 star review on 10th February 2024

Rosalind Ingram

H. R. Higgins 5 star review on 30th January 2024

H. R. Higgins 5 star review on 26th January 2024

Andrew Thomlinson

H. R. Higgins 5 star review on 2nd September 2023

Vivienne Hudson

H. R. Higgins 5 star review on 1st September 2023

H. R. Higgins 5 star review on 22nd August 2023

23

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quality of Higgins coffee is so good that I keep treating myself. I drink the Swiss water process decaffeinated regularly, the flavour is excellent, but occasionally I try the recommendations. Never disappointed.”

Posted 3 days ago

“Of my samples I enjoyed most Creole and 1942. I think I will order one of those, particularly as I have a £5 voucher to use. I do like my coffee to be black and strong and these two seemed to work for me. Thank you for supplying the tasting samples. Most helpful.”

Posted 1 month ago

“Dear Sir/Madam, I have been buying Russian Caravan tea from you for at least 15 years and have enjoyed it every time. However this recent order has had to be returned to you as it was scented with another tea/flavour (possibly Earl Grey?). I do hope this was/is a one off occurence and was a mistake as it spoilt the taste of the tea. I have still given 4 out 5 in the ratings on the basis that when I rang your office in Yorkshire, the lady (I think it was Sarah) organised collection of the scented tea the next day and which I hope will be replaced just as quickly. I would also appreciate a response to this note to ensure it has reached the right people.”

Posted 2 months ago

Good Morning Christopher, Thank you for the feedback regarding the Russian Caravan Tea, we are sorry to hear that it tasted different on this occasion. On receipt of receiving the Tea back at the Roastery, our Roaster will cup the Tea, along side the current batch and we will of course come back to you with our findings. Thank you again for taking the time to contact us, we always investigate any concerns and of course a replacement will be sent out to you.

Posted 1 month ago

“I don’t live in London. But I’m a regular visitor and whenever I’m there I’ll always pop into H R Higgins to buy some coffee and tea. The goods and the services are always of a very high quality. One small bug bear however - I used to buy the medium roast Bourbon coffee. However, the medium roast has now been mysteriously discontinued- it’s now a dark roast only, and it makes for a much more bitter drink. Sad, but there you go… nothing lasts forever, does it?”

Posted 2 months ago

Hi Stuart, Thank you for your feedback, you are quire right, we did used to offer the Brazil Yellow Bourbon, in a medium roast, however the Roaster made the decision to only offer one roast, rather than two, as ultimately, he felt the coffee was at its best, profiled as a darker roast. We believe that this highlights all the hard work that the farmers do without compromise. We roast this Brazil Yellow Bourbon dark to bring out its delectable smoothness and flavours of rich dark chocolate with blackcurrant and plum notes.

Posted 2 months ago

“Standard of the coffee is as always very good, the selection however is somewhat more limited than it used to be, and if I am really nitpicking, you used to make sure the beans were really compresed in the packet before vacuuming it, making it easier to store the packets on the shelf but not now unfortunately, and with arthritis in my hands it makes it more difficult for me to squish them down to fit on the shelf.”

Posted 4 months ago

“This coffee is a gift, so can't let you know at the moment as it is for Christmas. I must get some for myself. However, I discovered I had made an error with my order and have beans instead of ground, so hope that is okay with my friends. Thank you again for your help with this order.”

Posted 4 months ago

“The Honduran coffee is delicious. Would be good if they put a “roasted on” date on the packet like so many top roasters.”

Posted 5 months ago

Thank you for your feedback Joel, we are thrilled to hear you are enjoying the Honduras Finca Gaby, to work out the roasted date, it's 6 months prior to the best before date which is detailed on the coffee bag. We hope this helps.

Posted 5 months ago

“Coffee taster pack never disappoints Great tasting coffee and a very reputable company who pride on quality not quantity”

Posted 5 months ago

“The free gift of Duke was most welcome and it is delicious- we will be buying some again!”

Posted 9 months ago

“First time purchase of roast beans and really enjoy it. Better than any supermarket stuff. I really want to see a roast date in the future not just a use by date.”

Posted 11 months ago

“Nice tea that I've bought a couple of times. The P&P cost however is ridiculously high. It's a pity it isn't a bit more competitive.”

Posted 1 year ago

“Following our email enquiry ref our 'delayed' delivery, it arrived the next day! We did recieve an apology due to 'busy' times at Higgins. Excellent product.”

Posted 1 year ago

“I ordered a substantial amount from Higgins as gifts and coffee for myself, it is probably my fault to a certain degree but I didn’t check the box entirety and I was quite taken aback as the two coffee containers I ordered were not in in the box! Shame really as it was to go with the coffee I’d bought as a gift! Plus I ordered a measuring spoon which again I’ve not received .”

Posted 1 year ago

“Quick delivery but their PandP cost is too high.”

Posted 1 year ago

“Still excellent quality though choice of blends has lessened possibly due to the current political climate across the world.”

Posted 1 year ago

“I like it very much. Purchased serval time already.”

Posted 1 year ago

“As it's tricky to get to the shop when it's open I am resigned to ordering online. I can't fault the quality of the coffee (although the caddy is seriously overpriced...) but the delivery information was incorrect. I'd rearranged my schedule to be in when it was delivered but it turned out to be a waste as the parcel wasn't shipped when they said. If you can improve that I could be a regular”

Posted 1 year ago

“Items have been delivered on time. I have ordered them as my souvenirs of visiting London.”

Posted 1 year ago

“Wonderful quick delivery of flavourful coffee and tea. Recommend”

Posted 1 year ago

“The coffee is good but I don’t like your new system. For years I used to be able to go to my account and just repeat an order, but now i have to do a one off order each time which doesn’t make me feel a valued customer, (perhaps I’m not). A regular delivery does not suit me as sometimes we get through the coffee in three weeks, sometimes it’s four and it can be five. I thought your old system worked very well and as the saying goes…if it ain’t broke don’t fix it. From order to delivery the service is prompt and i rate you 4* for coffee and delivery”

Posted 1 year ago

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H. R. Higgins is rated 4.9 based on 1,703 reviews