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H. R. Higgins Reviews

4.9 Rating 1,703 Reviews

98 %

of reviewers recommend H. R. Higgins

Company Reviews

Product Reviews

4.9

Based on 1,703 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About H. R. Higgins:

H.R. Higgins (Coffee-Man) Ltd., established in central London in 1942, is a specialist supplier of fine coffees and teas. Operating from Duke Street, London W1 and Waltham Abbey in Essex, H.R. Higgins and Online, is run by the grandson of founder Harold R. Higgins. It supplies the best available coffees and teas to discerning connoisseurs in all parts of the United Kingdom and all over the world.

Visit Website

Phone:

01947 466640

Email:

info@hrhiggins.co.uk

Location:

79 Duke Street,
79 Duke Street
London
W1K 5AS

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H. R. Higgins 5 star review on 2nd March 2024

H. R. Higgins 5 star review on 10th February 2024

Rosalind Ingram

H. R. Higgins 5 star review on 30th January 2024

H. R. Higgins 5 star review on 26th January 2024

Andrew Thomlinson

H. R. Higgins 5 star review on 2nd September 2023

Vivienne Hudson

H. R. Higgins 5 star review on 1st September 2023

H. R. Higgins 5 star review on 22nd August 2023

23

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It has all worked out in the end. The delivery process, where the first courier failed to gain access to us and returned the goods, so that you offered us a refund. Following that we re-ordered and now have the product. We now have the product because we have returned to Suffolk whither the coffee was sent. When the first courier “failed to gain access” he or she probably means that he or she couldn’t find us. This is understandable because our Suffolk location is hard. So well done the second courier. However, all this kerfuffle should have been avoided. Our order clearly set the delivery at our address in London (12 Melcombe Regis Court, 59 Weymouth St, W1G 8NS) and we were there to receive it.”

Posted 1 month ago

“If I’m being honest all three trial bags were average nothing exceptional but nothing bad either. Personally I’ve had much better single origin coffees that tasted better and were better value too!”

Posted 1 month ago

Thank you for your feedback Mark, we are sorry to hear the coffee samples were not to your liking, that is why we offer these taster kits, as it is a great way to try before you fully commit.

Posted 1 month ago

“There are some roasting issues like black dark spots on beans. I don't know the reason but could be over-roasting process. When the gas release from beans overtime, dark spots are more visible than first time you open the package. Last couple of my order has the same issue.”

Posted 3 months ago

“One item in my order is missing which strength and support tea”

Posted 3 months ago

Good Morning Mohammed, We are sorry that we were unable to despatch the Strength and Support Tea, we did make contact via email at the time, to let you know we were out of stock and we did refund you for the item. We are sorry for any inconvenience caused by this. Best wishes from all at H.R.Higgins.

Posted 3 months ago

“I really enjoy the coffee from H.R. Higgins. However, I would so much prefer to buy it from your Duke Street shop. I love going to the shop, the service is superb and the atmosphere is delightful. Sitting in the cafe with a cup of Higgins coffee is such a pleasurable treat. It is such a shame that the discounts are not provided as a matter of course in the Duke Street shop. I would prefer to use the shop as we must support places like it rather than mail order. I do hope you understand and will implement promotions at the Duke Street shop. Thanks to the team there and I look forward to going there again soon”

Posted 4 months ago

Dear Graham, Thank you for your feedback , we are delighted to hear that you enjoy visiting our Duke Street Shop, I can confirm that the Black Friday Sale was available to our Duke Street customers as well as our on line customers too. Best wishes from the H.R.Higgins Team.

Posted 4 months ago

“The prices have risen significantly in yhe past two years which is unfortunate. The tea is good however. The P and P is ridiculously expensive.”

Posted 5 months ago

Unfortunately over the last year the price of importing tea and coffee has increased dramatically and although this is not something we relish doing, it is sadly necessary to keep up with these rising costs. We work to offer the fairest price we can within our pricing, as well as to the farmers who we have long standing working relationship's with, which is how we ensure that we obtain the highest quality products. We have tried to minimise the impact of these rising costs, however in order to continue to provide the highest quality products, we had no option but to implement these price increases. Unfortunately our postage pricing is determined by our shipping partner DPD and we make no profit on this. We very much value your loyalty as a customer and we thank you for your continued support.

Posted 5 months ago

“Very disappointed with the coffee I received, it did not live up to the description online!”

Posted 11 months ago

“Nice tea but much too expensive”

Posted 1 year ago

Thank you for your feedback. This top grade organic Assam Chardwar Estate Tippy Golden Flowery Orange Pekoe tea is of outstanding quality and the finest grade you can get. We also pride ourselves on ethical sourcing and purchase from fully traceable and sustainable resources, which is reflected in the price of our tea.

Posted 1 year ago

“The products are fine however unfortunately their packages were changed in cheep way. I have to think about buying products with tin container for gift. And this time was terrible DPD delivery service.”

Posted 1 year ago

“Teas not up to scratch”

Posted 1 year ago

“I do love Blue Lady Tea The package eventually arrived the 6th time of trying (3 times undelivered to my home address despite my being there!) .... I gave alternative addresses, but the timings were wrong twice more, then I waited outside my friend's shop and got the package eventually. But the inside packet of tea was totally smashed and the tea was loose inside the delivery package! All in all I'm unimpressed though I still love Blue Lady Tea!!”

Posted 2 years ago

“Not sure your previous system of ordering wasn't better but products are as usual - see review of Lapsang.”

Posted 2 years ago

“Order sent out unchecked and incomplete which is not the usual standard we have come to expect.”

Posted 2 years ago

“Appreciating quick delivery with short lead time from the on-line order to home delivery. However, parcel packaging is very poor because of the parcel box damage. Please consider to improve packing way such as by using harder parcel box and bagging the contents by plastic bag. Kind regards Nakamoto”

Posted 2 years ago

“The tea leaves are wonderful. However, packing was not so good. When I opened the box, tea leaves were scattered in the box. The bag was open. Also, the Tea caddy I ordered for the present ,was recessed. I tried repairing it myself, but it was not perfect, and I gave up the present. I'm sorry. Next time, could you give me a package suitable for the quality of the tea please?”

Posted 2 years ago

“I have bought many different teas mostly very good. However the Darjeeling I bought recently tastes of nothing, I love Darjeeling so am veo disappointed.”

Posted 3 years ago

“The tea and coffee I ordered are excellent. The reason for three stars not five is for the number of emails the send me.”

Posted 3 years ago

“No problem with the tea but delivery was. The day I was told to have delivery, I was waiting near the door so that I wouldn’t miss the delivery, but only the following day I was told that the delivery would be delayed, so I waited for it without going out. A few days later when it finally arrived, they didn’t bother knocking on my door but just went to my next door and left it there. According the mail, they were supposed to have knocked on my door first, and if I don’t answer they were supposed to leave it next door. I waited near the door all the time so that I don’t miss the delivery. I was not happy about it.”

Posted 3 years ago

“It must be the royal mails fault but I haven’t received the order yet I have made over 3weeks ago”

Posted 3 years ago

H. R. Higgins is rated 4.9 based on 1,703 reviews