H. R. Higgins Reviews

Name: H. R. Higgins
Address: 79 Duke Street, 79 Duke Street, London
Rating: 4.87

4.9 Rating 2,110 Reviews

97 %

of reviewers recommend H. R. Higgins

4.9

Based on 2,110 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

About H. R. Higgins:

H.R. Higgins (Coffee-Man) Ltd., established in central London in 1942, is a specialist supplier of fine coffees and teas. Operating from Duke Street, London W1 and Waltham Abbey in Essex, H.R. Higgins and Online, is run by the grandson of founder Harold R. Higgins. It supplies the best available coffees and teas to discerning connoisseurs in all parts of the United Kingdom and all over the world.

Visit Website

Phone:

01947 466640

Email:

info@hrhiggins.co.uk

Location:

79 Duke Street,
79 Duke Street
London
W1K 5AS

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H. R. Higgins 5 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The idea to have taster pack sounded great to me and being super excited I've chosen three very interesting coffees. I was hoping to have a bit more inside each bag, but 25g is extremely insuficient to dial a coffee on espresso machine. That made the whole experience some what disappointing... I'd rather put more coffee in each bag a increase the price for the taster pack, rather than chasing "good" price. Despite all these, I managed to dial some of the coffees and I realy enjoyed the Costa Rica San Jose. My criticism it's not about the coffee, but the way this taster pack is presented to the customers.”

Helpful Report

Posted 2 months ago

Hi Ognyan, Thank you for sharing your thoughts. We’re glad you enjoyed the Costa Rica San Jose, though we’re sorry the 25g portions didn’t meet your expectations for espresso dialing. We supply these because some customers like to grind them for cafetieres or coffee pots, for example. We do value your feedback and would be happy to discuss any other coffee options with you. Kind regards, Team H. R. Higgins

Posted 2 months ago

“Service was not as good as it has been in the past and the tea I wanted was no longer available. I didn't feel like a valued customer, more like just someone to be dealt with. Shame, as this place used to be really good”

Helpful Report

Posted 2 months ago

Hi there, I’m sorry to hear your experience wasn’t as good as before and that your preferred tea isn’t available anymore. Please be assured we do value your custom. We would be happy to help you find a tea that suits your tastes and preferences from our current range? Best wishes from all at H.R. Higgins Kind regards, Team H. R. Higgins

Posted 2 months ago

“I sad to say that I was very disappointed with the coffee. I was expecting something better after reading the reviews. I feel the flavours didn’t come through and I felt that the marketing write up over promised the product. The only positive I can say is the service was very good.”

Helpful Report

Posted 7 months ago

Dear Graham, Thank you for taking the time to share your feedback with us. We are obviously very sad to hear that your first order with us was underwhelming for you, as this is certainly not the first impression we strive for. We always hope our coffees live up to the expectations created by their descriptions and reviews, so we truly appreciate you letting us know about your experience. Coffee can be very personal in terms of taste and brew method, and sometimes a particular coffee simply may not suit someone’s preferences as well as another might. Our sales and customer support team would be more than happy to help you explore other coffees from our range and suggest a couple of options that may be better suited to your taste and brewing method. Please do feel free to let us know how you usually brew your coffee and the flavour profiles you tend to prefer, and we’ll gladly make some recommendations. Best wishes from all at H.R.Higgins

Posted 7 months ago

“Too expensive for the quality. It used to be better quality and priced lower”

Helpful Report

Posted 8 months ago

Thank you for sharing your feedback. We are sorry to hear your comments and want to reassure you that all our teas are of the same high standard and quality as they have always been. We pride ourselves on providing the finest quality tea, carefully sourced and blended to ensure the best experience in every cup. We understand that pricing is an important consideration, and we strive to ensure our products reflect both the quality and care that goes into them. If you would like to discuss your concerns in more detail, please feel free to contact us at info@hrhiggins.co.uk, where a member of our team will be happy to assist you. Best wishes from all at H.R.Higgins

Posted 8 months ago

“I purchased the sample tasting pack, which is good value since they include a £5 coupon. The package comes with three different coffee beans to try, which I thought was a nice deal. However, the taste was not as good as they made it out to be, which made me feel the promotion was more hype than substance. I also looked up the price list included in the package, and the coffee beans are clearly overpriced. I strongly do not recommend it.”

Helpful Report

Posted 1 year ago

Dear Mandy, Thank you for your feedback, we're genuinely sorry to hear that the £5 Taster Pack didn’t meet your expectations. While we’ve been fortunate to receive overwhelmingly positive responses to this product, with many first-time buyers going on to become regular customers, we completely understand that taste is subjective and not every blend will suit every palate. Regarding pricing, we appreciate that our coffee may seem more premium than some alternatives. However, this reflects the quality, care, and expertise invested at every stage from sourcing to roasting. As a family-run business since 1942, we pride ourselves on our heritage, craftsmanship, and commitment to excellence. While our coffee may not be for everyone, we hope those who value provenance, flavour, and authenticity will see the value in what we offer. Best wishes from all at H.R.Higgins

Posted 1 year ago

“Lovely packaged tea ( not tried ) as I wanted the coffee pack and feel it wasn’t clear when I bought this as it was advertised as coffee( but I should have checked the basket before the purchase). I am mainly disappointed not hearing back after contacting them. Everything looks like it is good quality but I’m not a big tea person so can’t say I can comment on the actual tea.”

Helpful Report

Posted 1 year ago

Thank you for your review, I am sorry there was confusion with the purchasing of the taster pack, please contact info@hrhiggins.co.uk, and we will be more than happy to assist you. Best wishes from all at H.R.Higgins

Posted 1 year ago

“Sadly vary variable taste with latest Afternoon tea much less tasty than previous two and they varied a fair bit Last batch very scented this one very poor by comparison”

Helpful Report

Posted 2 years ago

Thank you Mark for your feedback, we are sorry to hear that your latest purchase is not as you expected, the Customer Service team will reach out to you in regards to this. Best wishes from H.R.Higgins

Posted 2 years ago

“As you ask, I don’t think I got the correct tea! It doesn’t look the same as what I usually get. Probably my fault for buying on line. Thanks for asking.”

Helpful Report

Posted 3 years ago

Lovely to speak to you just now, we are always here to help on 01947 466640 should you have any further questions.

Posted 3 years ago

“I was disappointed to be sent 2 bags of coffee that were labelled with a best before date 2+ months beyond the date of delivery. When I emailed to notify HR Higgins of this, I was told this was a labelling error, hard to know if this is true or not, coffee beans seem ok but different to previous batches I have tried.”

Helpful Report

Posted 3 years ago

“The shipping fee has been raised incredibly high for the order from Tokyo. It used to be GBP 17.5 for 10 x 125 grams of Blue Lady, as against the latest GBP 117.95 for the same order. I love Blue Lady. Looking forward to your revising shipping rates, I remain.”

Helpful Report

Posted 5 years ago

“Bought Kenya AA, which i dring most of the time. Not good for me. Odd taste not consistent with Kenya AA.”

Helpful Report

Posted 5 years ago

“It hasnt worked in the past so despite the fact I like your coffee not much point in promoting an very vacuous sales ploy .Despite assurances that you would rectify it to the best of my knowledge it didnt happen. A little less sale waffle and a bit more attention to your loyal customers. I came to you because I stayed with a very dear friend Mrs Paul Miller 07976 NJ and was impressed with the coffee she had.”

Helpful Report

Posted 6 years ago

“Yes I've made a purchase. Given that almost every day since you've harassed me with emails I'm unlikely to ever make another. I cannot for the life of me who thinks pestering and annoying customers is a good marketing strategy.”

Helpful Report

Posted 6 years ago

“Sadly I have not received it yet, the delay being unfortunate as we have now ran out of our prior order. We also get these messages which means the package is not tracked and hence we do not know if it is lost or delayed.”

Helpful Report

Posted 6 years ago

H. R. Higgins is rated 4.9 based on 2,110 reviews