With over 180 years' trading experience, the Howarth Timber Group has grown to provide not only the widest range of products, but expertise, service and knowledge you can rely on.
“Order took almost 2 weeks and 4 attempts to deliver. Branch were chasing stock all over, derby and doncaster and when my order came, they dropped off someone elses order which was bundled with mine. Staff at branch were helpful and apologetic but the whole experience was a shambles and extremely amateurish. Not something you expect from an established company.”
Thank you for bringing this to our attention, this is not the level of service that we would expect you to receive. As with any business that delivers mistake can sometimes be made, but as a company we are always striving to improve, so I will pass your comments on to the branch and I apologise for the inconvenience that this caused you.
“Friendly helpful team. Always ready to support when calling. Delivery of materials is always great, the delivery drivers have always been happy to help shift larger pieces of wood down our drive. Couldnt recommend more.”
“Part order delivered without explanation of the missing item. A week later I was still waiting. It was only after my second call that I was told that they didn’t have the item (3 off) and couldn’t order in. We agreed I would cancel this. The refund was made promptly. The disappointing aspect was that I hadn’t been kept updated!”
We are sorry to hear that you were disappointed by your experience with us, thank you for identifying areas for improvement and I will pass your comments on to the branch so they can learn from the feedback. We hope to welcome you back soon so that we can deliver the excellent service that we are known for.
“Delivery sooner than expected notified of arrival time and the delivery chap was professional polite and an all round decent bloke will definitely use again”
“Very satisfactory products delivered by a very friendly chap. My only small gripe is the lack of an advance warning of delivery, rather than a notification when my order was already out for delivery.”
“Excellent service. Had a problem with some timber I needed and the store arranged an alternative which was better value at no extra cost. Delivery was quick and efficient.”
“Very good product quality throughout my order and a speedy delivery. The only thing lacking was communication to notify me of the delivery day ahead of time. Thankfully someone was at the address but this could have been an issue otherwise.”
“Starting a reno project. Decided to go with these guys as they were cheapest for what I wanted. Am very pleased so far and will use them again in the very near future.”
“My wife ordered decking boards on 24/06/25 via the web site which indicated that the boards were wanted were in stock at our local depot. On the 27th I received a call to tell me the boards were not in stock but was offered alternatives that would be delivered within a couple of days. On the 3rd of July I called enquiring about my order to be told that whomever told me that the longer boards were available was incorrect. I was then informed that they would get the boards from another depot on Monday 7th for delivery Tuesday 8th July, needless to say that has not happened, no call from Northwich to inform me - abysmal service from Northwich Depot, i will not be using again!”
“Only delivered part of my order.
I continually chased for an update on missing items. They never called back with the promised update.
I finally cancelled the missing items. Still waiting for a refund for this, over 2 months , 8 emails and 6 phone calls.. I have tried the branch and head office. It took over a month to get a VAT invoice.”
Thank you for bringing this to our attention, this is not the level of service that we would expect you to receive. If you could let me have your order number please and the branch you dealt with I will get this investigated and resolved ASAP. Apologies for the inconvenience this has caused you.
“Great products and prices but terrible communication. When we ordered were told about 7 day delivery but never had a delivery day confirmed. I rang a week later and was told it was coming that day so we had no notice. Needed to be home and unlock alley gate and garden gate and arrange someone to wheelbarrow it to the back garden.”
