House Of Slippers Reviews

Name: House Of Slippers
Address: Unit 3a-b 55 Hastings Road, Leicester
Rating: 4.66

4.7 Rating 7,507 Reviews

92 %

of reviewers recommend House Of Slippers

4.7

Based on 7,507 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About House Of Slippers:

House Of Slippers meets all your slipper dreams, with great promotions & top brands. Approved stockists of UGG, Barbour & Shepherd Of Sweden. Free UK delivery on orders over £10.

Visit Website

Phone:

0116 326 0609

Email:

info@houseofslippers.co.uk

Location:

Unit 3a-b 55 Hastings Road
Leicester
LE5 0BT

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House Of Slippers 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Slippers were advertised as wide fitting when in fact they are just normal standard fitting slippers”

Helpful Report

Posted 4 years ago

Dear Customer, Thank you for your review. I'm sorry to hear that your item didn't fit as expected. I can 100% confirm that the Padders Tabby slippers you bought are extra wide fitting. This can be confirmed by viewing the item on Padders' own website, which I'll provide a link to below. You are still within the 30 day returns period so you are more than welcome to return the goods for a refund if need be. Please just make sure that they are in their original packaging and are unworn. https://www.padders.co.uk/products/womens-footwear/tabby Best regards, James.

Posted 4 years ago

“Slippers received were faulty and it took a while to identify where they should go back to and how as there was no packing note only an address on the label to us to identify where they had come from. Tried to deal with them and after several abortive calls was told I had to deal with HOS. They were equally obstructive and unhelpful but eventually refunded me. All very tiresome and long winded and shall never deal with them again. Took lots of photos but have now deleted these as the refund came eventually. HOS were polite but not exactly helpful or expeditious.”

Helpful Report

Posted 4 years ago

Dear Customer, I do apologise for the poor experience which you had with us. There is usually a packing note with our returns address included with every order, so it is most unusual that you did not receive one. I believe that there was some confusion regarding communication with our dispatch warehouse so I can only apologise for this as well. I can assure you that this does not reflect the usual high standards which we set ourselves here at House of Slippers. Best regards, James.

Posted 4 years ago

“I was very disappointed with my purchase. I ordered a size 5 which normally is fine in a slipper, but these slippers were too small in length and width and not of a good quality. I did not receive any update regarding delivery date and knew nothing about when to expect them. I have had Dunlop slippers in the past which have been of good quality, but not these. I did not pay £1 for return label as I did not expect to receive, and found the instructions and options on returns rather ambiguous. I went on line to print a label, but it was not that simple as just 'printing a label'. It was laborious, complicated and frustrating. Returns service is the worst I have ever come across. Needless to say I shall not be using this website again.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review. I am sorry to hear about your problems with this purchase. We'd be more than happy to help with your return, please send us an email to info@houseofslippers.co.uk with your order number included and we'll look into it right away. With regards to the delivery, we do give you estimated dates for dispatch and delivery when you place the order. Furthermore an email was sent to you when your item was dispatched, to keep you informed. Best regards, James.

Posted 5 years ago

“Slippers arrived after a delay but within a few days some stitching came undone. Arranged a return (having purchased a returns label) and replacements arrived , again after a delay. I had to ring up to chase which was irritating. Products is fine now but I am not impressed with the service levels.”

Helpful Report

Posted 5 years ago

Hi John, I do apologise for the problems which occurred with your order. The original item was delivered to you on time but I do appreciate that there was a delay with the replacement. We had an issue receiving the new pair from the supplier, which I can only apologise for again. I am glad to see that you are happy with the replacement pair. Best regards, James.

Posted 5 years ago

Hi John, I do apologise for the problems with your order. You original pair did arrive on time, however I appreciate that there was a delay in processing your replacement item. The root cause of this was that we suffered a delay in receiving the replacement from our supplier. Once again, I offer my apologies for the problem. I am glad to see that you are happy with your replacement pair. Best regards, James.

Posted 5 years ago

“Revive was excellent, delivery etc. But I’m sorry to say I have returned and asked for a refund for the very pretty slippers which I had hoped would fit me. But they did not.”

Helpful Report

Posted 5 years ago

“Third time buying slippers from House of Slippers. Unfortunately they haven't arrived so won't be available for the Birthday Lady on the day. Shame”

Helpful Report

Posted 5 years ago

Hi Christine, I'm sorry to hear about this. According to your item's tracking code, DPD have attempted delivery twice and have left a card on each occasion. They had kept your item on hold for about a week after the second delivery attempt, but your parcel is now being returned to sender. We'll certainly look to refund or re-dispatch once we receive the item back. Best regards, James.

Posted 5 years ago

“Hi never used house of slippers before needed some support slippers fir my father however to bought some which where a bad fit expensive for what they where and quality again was not ideal. I ended up emailing to get refund and no return slip or details of how to return which when purchasing online is not ideal.”

Helpful Report

Posted 5 years ago

“I ordered three pairs of slippers as I am 7.5 size. I liked the slippers but the 7's were too small and the 8's too big. I walked in the 8's but found the sole was not supportive enough for me. I will not be placing another order.”

Helpful Report

Posted 5 years ago

“Sadly had to return the slippers inner sole too small for the slipper, have sent 2 e-mails but no-one has gotten back to me”

Helpful Report

Posted 6 years ago

“The Suzy mule leopard slippers look reasonable quality in the photos but found the "real" thing cheap and nasty, within hours they were smelling, no not of my feet but of a rubbery PVC. Very disappointed in My purchase. They are going in the bin.”

Helpful Report

Posted 6 years ago

“Right slipper is defective. Foam in inner sole was fused together creating a large wrinkle and therefore sole would not reach the toe area. Could not wear slipper with a large lump under footbed. Trying to straighten it out then need to go and find some glue to hold it back down. Also slippers arrived with a terrible chemical smell. Hope that dissipates after a few days of airing out.”

Helpful Report

Posted 6 years ago

“Returning slippers, uncomfortable fit all in all a bad buy”

Helpful Report

Posted 6 years ago

“The size 6 were far too small. I take a size5 1/2 but usually take a 6 in slippers. I phoned and was told I could return them and if a fault was found my postage would be repaid. Advised to reorder size 6 and 7 as sizes cold all vary! I decided to pass them on to friend with smaller feet phoned again spoke to a different person Jaimie? Explained again and was told he would phone back after going to warehouse to check what slippers were an accurate size 6.!Have not heard back. Have passed slippers on to friend with smaller feet, have not heard from her as to her thoughts on slippers. Will not be buying from House of Slippers again No way am I going to buy various sizes hoping one might be standard size”

Helpful Report

Posted 6 years ago

“Paid for 1-2 day delivery and they did not arrive in this time”

Helpful Report

Posted 6 years ago

“The pictures of the slippers showed a very pretty rose pink. However, the slippers that arrived are brown. They are comfortable, just not what I was expecting.”

Helpful Report

Posted 6 years ago

“I brought these slippers, they didn’t suit so I returned then a week ago and I still haven’t got my money back for returning them as I ticked off that I wanted a refund and nothing has happened. Which I think is very poor”

Helpful Report

Posted 6 years ago

“Very slow delivery.”

Helpful Report

Posted 6 years ago

“Ordered a size large but they are too small for my size 7 feet. I want to return them but the process is very confusing. Wouldn't use them again.”

Helpful Report

Posted 6 years ago

“I’m disappointed, although they appear stylish, they have stretched and are now too big. The inside finish is also very poor at the ‘toe’ end.”

Helpful Report

Posted 6 years ago

“I was sent the wrong colour of slippers. I ordered the dove grey but received the charcoal instead. I sent an email to inform you but it wasn't responded to.”

Helpful Report

Posted 6 years ago

House Of Slippers is rated 4.7 based on 7,507 reviews