House Of Slippers Reviews

Name: House Of Slippers
Address: Unit 3a-b 55 Hastings Road, Leicester
Rating: 4.66

4.7 Rating 7,506 Reviews

92 %

of reviewers recommend House Of Slippers

4.7

Based on 7,506 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About House Of Slippers:

House Of Slippers meets all your slipper dreams, with great promotions & top brands. Approved stockists of UGG, Barbour & Shepherd Of Sweden. Free UK delivery on orders over £10.

Visit Website

Phone:

0116 326 0609

Email:

info@houseofslippers.co.uk

Location:

Unit 3a-b 55 Hastings Road
Leicester
LE5 0BT

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House Of Slippers 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Leather string broke a day after they arrived and they lost their shape within a week. Disappointed 😞”

Helpful Report

Posted 2 months ago

“The quality is fine, but the sizes are way off. My wife has size 5, so I ordered size 5. It was terribly small, so I ordered size 6, and it was way too small as well.”

Helpful Report

Posted 3 months ago

“I think it's too late to return them, but I wish I had done so when I first tried them on. I think I have two left foot slippers as the right foot slipper still feels like it is on the wrong foot. No, I am not happy with them but I thought that it would be unfair to send them back just because they FELT like two lefts. But now I regret it. I can return them if it would be ok. I am not happy with them, but I think I'd want replacement ones with an external sole if I did. I hadn't realised that these didn't have a sole. Sorry to be so negative, but I have to be truthful”

Helpful Report

Posted 3 months ago

“Ordered 2 pair which said width EE both pair had to be sent back found the fitting very narrow slippers tho did look very comfy”

Helpful Report

Posted 4 months ago

“To date I still do not have the slippers which I ordered nearly 3 weeks ago. There was a fault with the leather so I returned them and they were received back to you on 27th November but as of 13 November the replacements have still not arrived”

Helpful Report

Posted 4 months ago

“For £18 would have expected some thing warmer, could have bought 6 pairs in Primark and be a lot happier. Would never purchase again.”

Helpful Report

Posted 4 months ago

“Slippers arrived and I'm dissappear as they are supposed to be size 15 but they do not fit”

Helpful Report

Posted 5 months ago

“I ordered a pair of full wide slippers. Unfortunately, I have had to return them for a refund as they were in fact quite narrow and not wide at all. I am still waiting for my refund.”

Helpful Report

Posted 5 months ago

Dear Customer, Thank you for the review and I am sorry to hear the pair did not fit as expected. I can confirm the returned order has been received and we have processed your refund, we thank you for your patience and once again apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 5 months ago

“Initially, I was delighted with my slippers, they were what I wanted regards looks and comfortable to wear. Unfortunately, after a fortnight of normal use in a fully carpeted house, the lefthand one started to split at the toe and the righthand one developed signs of doing likewise. I have returned them for a refund.”

Helpful Report

Posted 6 months ago

Dear Alan, Thank you for the review and I am sorry to hear this has happened to your pair. We will be sure to look into the issue raised with the pair when we have them back and I am sincerely sorry for the inconvenience this may have caused. Kindest regards, Sonal.

Posted 5 months ago

“Product return took a long time and only after numerous emails were sent. Despite paying the £1 returns label fee at the time of purchase they still claimed they had not received the slipper. I sent confirmation from the post office and finally, they said they would deal as soon as they could. Still took over w week for the refund to be issued. Will not use it again.”

Helpful Report

Posted 7 months ago

Dear Ian, Thank you for the review and I am sorry for any delay in processing your refund, we will always endeavour to process your refund as quickly as possible. In exceptional circumstances, refunds can take slightly longer but this has now been refunded for you. We thank you for your patience, please do get in touch if you need any further assistance and once again apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 6 months ago

“Product splendid. All good except that the slippers were the wrong size. Although labelled ‘9’ they are in fact 8. Unusable sadly.”

Helpful Report

Posted 11 months ago

Dear Jimmy, Thank you for the review and I am sorry to hear the pair are smaller than expected, we do advise customers to size up with this style as they do tend to run small being moccasins. We are more than happy to exchange the pair for a different size if they are unworn, please kindly contact our customer services team and we will be more than happy to talk you through our very easy returns process. Kindest Regards, Sonal.

Posted 11 months ago

“Advertised as 'wide'. Did not seem any wider than 'standard'. Little toe room. Sole made for outdoor wear. Too hard to be comfortable.”

Helpful Report

Posted 11 months ago

“I did not receive a card through the door when you attempted to deliver my replacement slippers. I had no idea you were coming ! My replacement order is ready to deliver - no complaints of your service but I cant get throughh to the Post Office number ! PLease help by letting me know when to expect delivery !!!”

Helpful Report

Posted 1 year ago

Dear Margaret, Thank you kindly for the review and for speaking to me today, Royal Mail have not yet attempted delivery but they will be delivering the replacement pair on Friday 23rd March as discussed on the telephone. Please do let us know if you need any further assistance and apologies for any inconvenience caused here. Kindest Regards, Sonal.

Posted 1 year ago

“Overall very disappointing. The 2 pairs of slippers we ordered arrived very quickly. Unfortunately, the mens Hush Puppies slippers were very poor quality, did not fit at all well and both laces broke when I tried to tighten them to help make them fit more snugly. I returned them for a refund and they arrived back the next working day. But it then took 2 full weeks before anyone even acknowledged that they had been received and nearly 2 more weeks to get a refund. I was repeatedly told they were snowed under with returns, which either means they have a high proportion of poor products or they do not treat returns with any urgency, given the ability to deliver new orders in a couple of days. This would definitely affect my willingness to use this company again. The constant chasing for the refund was just too much hassle.”

Helpful Report

Posted 1 year ago

Dear Brian, Thank you for the review and for taking the time to share your experience with us. We sincerely apologise for the quality of the Hush Puppies slippers you received, we have raised this directly with the supplier. We are sorry that the laces broke and for any delay in processing your return, we will always endeavour to process your refund as quickly as possible, in exceptional circumstances, refunds can take slightly longer. We appreciate your honest feedback and are open to suggestions on how we can do better in the future to make the shopping experience a pleasant one for our customers. We understand how this would decrease your willingness to use our company again, and we apologise for the inconvenience and frustration caused. Kindest Regards, Sonal.

Posted 1 year ago

“Sorry to say these faux fur slippers were very disappointing, the lining of the slippers gave no warmth at all so I've reverted back to my old slippers which is really not acceptable. I've been a total fan of Skechers products in the past so let's hope the disappointment doesn't happen again.”

Helpful Report

Posted 1 year ago

“Unfortunately my husband had trouble stopping the slippers from slipping off as he walked so they were not a success even though they look good!”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for the review and I am sorry the pair did not fit as expected, we will be sure to confirm receipt of the parcel via email and process your refund as quickly as possible. We thank you for your patience, please do get in touch if you need any further assistance and once again apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“I wanted it for my holidays, they arrived late, will need a refund.”

Helpful Report

Posted 1 year ago

Hi Dave, Thank you for your review and I'm very sorry for the delay in receiving your order, the Royal Mail strikes led to some delays orders were taking longer than expected to arrive. You are more than welcome to return the order for a refund if you no longer have any use for the slippers. We are grateful for your patience and support during these times, sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“Sent them back!!”

Helpful Report

Posted 1 year ago

Hi, Thank you for the review and I am sorry to hear the pair did not fit as expected. Unfortunately, the sizing is what is given by the manufacturer and not set by us. We do find that all brands can vary slightly with their fittings and I can only apologise for any inconvenience caused. I can confirm we have since received the return and this has been refunded for you, please do let us know if you need any further assistance. Kindest Regards, Sonal.

Posted 1 year ago

“Lovely slippers, but ridiculously small ! Supposed a large and fits a size 7, but more like a 5, didn't fit ! Very disappointed! Gave them to my niece, she is a child!”

Helpful Report

Posted 1 year ago

Hi Verenna, Thank you for the review and I am sorry to hear the pair did not fit as expected. Unfortunately, the sizing is what is given by the manufacturer and not set by us. We do find that all brands can vary slightly with their fittings and I can only apologise for any inconvenience caused. You are welcome to return the pair back to us for an exchange or refund providing they are unworn and in the original packaging if you wish. Kindest Regards, Sonal.

Posted 1 year ago

“I wasn’t able to put a different address on the order, it used the address I gave with my debit card and didn’t give me the option to deliver to another address. I wanted to send it as a present but I wasn’t given that option.”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for the review and I am sorry to hear you had difficulty placing the order. You can change the delivery address at checkout if it is different from the billing address by using the edit tab on the delivery address before placing the order. Our customer services team is always on hand via Telephone, WhatsApp and Email if you ever need any assistance whilst trying to place an order. Please accept my sincerest apologies for the inconvenience caused here. Kindest Regards, Sonal.

Posted 1 year ago

House Of Slippers is rated 4.7 based on 7,506 reviews