I was very disappointed with my purchase. I ordered a size 5 which normally is fine in a slipper, but these slippers were too small in length and width and not of a good quality. I did not receive any update regarding delivery date and knew nothing about when to expect them. I have had Dunlop slippers in the past which have been of good quality, but not these. I did not pay £1 for return label as I did not expect to receive, and found the instructions and options on returns rather ambiguous. I went on line to print a label, but it was not that simple as just 'printing a label'. It was laborious, complicated and frustrating. Returns service is the worst I have ever come across. Needless to say I shall not be using this website again.