Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,209 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,209 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 18th January 2026

868

Anonymous

Anonymous // 01/01/2019

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English

“Beautiful plants with plenty of information on how to take care of the flora, gorgeous pots and superb service.”

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Posted 4 years ago

“The pleasure starts with your website - inviting and informative! Prices are more than reasonable....I had problems restricting myself to buying only one plant...but as my house do-up gets finished, I'll be buying more. my plant arrived on time and absolutely brilliantly packed so that it was safe and undamaged. I'm now using the cardboard in my hot-composter!”

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Posted 4 years ago

“Very pleased with my delivery. The plants were well packed, arrived in good condition and healthy. Couple weeks in and they already have a healthy new growth. Highly recommended! Will happily order again.”

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Posted 4 years ago

“Love my pots. Bought three different sizes”

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Posted 4 years ago

“Lovely plants arrived in great condition. Reasonable prices”

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Posted 4 years ago

“Very pleased with product, fast delivery and very carefully packed.”

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Posted 4 years ago

“Well packaged with no damage to the plant pots and very pleased with the quality of the product, will definitely use again. Highly recommended *****”

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Posted 4 years ago

“All good. The recipient was very happy with his present.”

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Posted 4 years ago

“Plants arrived quickly (2 days) and in excellent condition. Will buy from Hortology again.”

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Posted 4 years ago

“Order arrived on time, but wasn’t suitable & one plant pot in poor condition. No free returns, so returned by courier & arrived damaged despite using original packaging. For a £35, ended up £15 out of pocket, so disappointed.”

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Posted 4 years ago

Hi Darryl We are sorry you are disappointed. However this is true, we do not offer a free returns service as it can be difficult successfully sending fragile ceramic items through the courier network. As advised before you made the return, returns are therefore at your risk as we cannot control the way in which they are packaged or protected for transit. Sadly one of the items arrived back broken and was unfit for resale and we were unable to offer a refund in full for this item. We have made a partial refund as a goodwill gesture. The other item arrived back in good condition and has been refunded in full along with your original shipping charges. Kind regards Your Hortology Team

Posted 4 years ago

“A great and reliable company. Extremely helpful and prompt delivery.”

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Posted 4 years ago

“Beautiful strong healthy plant delivered on time. Very happy with my purchase. Would definitely recommend to friends and family.”

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Posted 4 years ago

“Quick, great service and lovely products. Super satisfied.”

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Posted 4 years ago

“Great bowl - now the centrepiece of the dining room table.”

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Posted 4 years ago

“I found the customer service to be excellent and very thorough regarding my choice of pots to suit the plants ordered. The plants themselves were in excellant condition and very well received as a gift. Above all I like to trade locally and this company are not far from my home.”

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Posted 4 years ago

“Great prices, came really quickly and well packaged!”

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Posted 4 years ago

“My plant arrived with damaged leaves. It was not dead but probably it would take a few months to recover and to look good. This was addressed by the customer service and they sent another plant straight away. The second plant arrived in perfect condition, very healthy and beautiful. I am very impressed with this company and will buy again!”

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Posted 4 years ago

“Perfect plant,arrived fast and safe”

Hortology 5 star review on 10th July 2021

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Posted 4 years ago

“Shipping was cheap for next day, and the plants were in excellent condition with no damaged leaves. Couldn't be happier.”

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Posted 4 years ago

“Good choice of plants, reasonable prices and quick delivery.”

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Posted 4 years ago

Hortology is rated 4.8 based on 9,209 reviews