Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,209 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,209 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 18th January 2026

868

Anonymous

Anonymous // 01/01/2019

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English

“I am delighted to have found your website. The plants are of a very high quality, great range, the delivery quick, and very informative website - thank you”

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Posted 4 years ago

“Great speedy delivery Loved the natural pots - exactly like their pictures”

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Posted 4 years ago

“I love my plants and pots, they are healthy and happy and have made a grey white office much more friendly!”

Hortology 5 star review on 4th August 2021

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Posted 4 years ago

“Beautiful healthy looking plants. Quick and efficient delivery. Highly recommend.”

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Posted 4 years ago

“Good plants and good delivery service. Recommended!”

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Posted 4 years ago

“Purchased for a gift. Good selection of plants and pots. Easy to use website with useful filters for narrowing your choices. Good dispatch times and communication. Will use Hortology again 👍🏼🌱”

Hortology 5 star review on 31st July 2021

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Posted 4 years ago

“I love my little plant and it’s holder a lot. I shall be back x”

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Posted 4 years ago

“Very pleased with hortology, excellent service. I ordered a large plant (ficus moclame) and few pots including a large one for the ficus. The plant and the pots were beautifully packaged and delivered as promised. A very healthy plant and its doing well, and the pots too, great quality and absolutely no cracks. Highly recommend.”

Hortology 5 star review on 30th July 2021

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Posted 4 years ago

“Usually brilliant but our trailing tradescantia arrived so over wrapped and tightly bound in sellotape that all the trailing stems and leaves dropped off and many parts were brown and mushy despite very tentative unwrapping. We’ve been waiting to see if it perks up but it was a bit sad to see”

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Posted 4 years ago

“We placed a large order, 100+ plants for an indoor landscaping project with a fairly tight deadline. We had good communication with Hortology throughout the ordering process and they kept us updated on stock availability. The plants arrived very well packaged and in excellent condition. Would definitely use them again if we were to do another indoor project.”

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Posted 4 years ago

“Fantastic service - really great quality plants and pots, plus the packaging was refreshingly mostly card/paper and minimal plastic. Top marks!”

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Posted 4 years ago

“Pots are beautiful and always arrive so well packed. Very happy with my selection!”

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Posted 4 years ago

“Excellent product, fast delivery and incredibly secure packaging.”

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Posted 4 years ago

“I love this website. Makes choosing plants and pots so easy! And gives all the advice you need to keep them alive! Packaged securely and delivered quick. I also had to contact customer service about a technical issue I was having when ordering online. They were quick to respond and extremely helpful. I can highly recommend this company if you want a good choice of plants at reasonable cost.”

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Posted 4 years ago

“Lovely selection of interesting plants. The two plants I ordered arrived well packaged and in excellent condition.”

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Posted 4 years ago

“I would not buy here again. Purchased a plant here as a gift for my sister. Although everything was on stock according to the website when I placed the order (I checked for that), it took over 10 days for the plant to be delivered. When I informed about the status after a week it was argued that the extra delivery time was displayed on the website. But surprisingly that same day of checking the status, the order was dispatched. The plant (Alocasia zebrina Tiger - Elephant Ear) arrived eventually, but not in a great state, with hanging leaves and ugly spots on 1 of the 4 leaves. As said, i would not order here again.”

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Posted 4 years ago

Hi Carlijn We are sorry to hear you would not buy from us again. We have double checked your order and the pot was out of stock when you placed your order. We sold the last one and it moved to this status on 27 June and we did not receive any more until 6 July. This released your order for processing and your order was dispatched the next day. Items show either as "In Stock" or with an anticipated lead times eg "1-2 weeks" immediately below each size option as it is selected and these change as you select different size options. We are sorry if you missed that information when you placed your order. Further investigation of your order shows that there was a slight issue with the delivery at the courier side, resulting a the plant being in transit a few days longer than expected, despite being sent on an overnight delivery service. Given the extreme heat we have had recently, this is likely to have caused your Alocasia to droop slightly in transit. It should perk up after 24 hours in a more stable and humid, environment, with a drink as necessary. Spots may have developed due to lack of moisture or humidity. We would not send plants out that were in poor condition. If you would get in touch with our customer services team and send some photos, if the plant will not recover we will be able to resolve this for you. KInd regards - Your Hortology Team

Posted 4 years ago

“Bought a plant pot, arrived quickly and well packaged and good quality item. Thanks”

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Posted 4 years ago

“Love my planter, the plastic insert was a win too. Easy to use online system and fast delivery. Only comment would be to use smaller boxes / packaging. Overall very happy and will order again.”

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Posted 4 years ago

“My Polyscias aralia plant arrived promptly but after two days the leaves started falling. I received advice about this which I followed to the letter. The plant is now almost dead. Over£80 wasted.”

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Posted 4 years ago

Hi Asma We are sorry to hear your Polyscias is struggling. These plants are prone to leaf drop due to sudden environmental changes, such as being in transit. However, as long as they are kept in the correct environment, foliage will develop again. Short term leaf drop post transit is not usually a cause concern as long as the plant arrived in good condition. It may look like it is dying but there is a good chance it is not. An interesting feature of the Polyscias is that if it does drop leaves, new growth can occur anywhere along the stem. Further leaf drop is usually an indication of a watering issue. The roots are usually low in the pot, so do allow the top part of the soil to dry out before watering each time. However it has been very warm recently so your plant may need a lot more water than usual at this time of year. Use a moisture meter if you have one to double check when to water. Getting the right balance is crucial. Polyscias also don't fare well with sudden temperature changes, so place somewhere to avoid draughts. Also, they do best with higher humidity levels so are ideal in a kitchen or bathroom. If the air is dry then the plant won't thrive. All being well your plant should get back on track, but please do check in with us for any more advice as required. Kind regards Your Hortology Team

Posted 4 years ago

“beautiful vase and excelent service.”

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Posted 4 years ago

Hortology is rated 4.8 based on 9,209 reviews