Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,205 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,205 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 18th January 2026

868

Anonymous

Anonymous // 01/01/2019

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English

“My go to online plant company, have ordered lots of plants from them over the years and never fail to impress me with the health of the plants and very quick delivery. Excellent customer service .”

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Posted 2 years ago

“My very healthy looking plant and pot arrived well-packaged and I will definitely be buying from Hortology again in the future.”

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Posted 2 years ago

“I’ve never ordered plants online before. I’ve always been worried they’d arrive damaged. Hortology are AMAZING!! My plant arrived in perfect condition and the customer service is fantastic!!!! Particular thanks to Jemma. Who helped sort delivery and any questions I had. Will definitely be ordering again xx”

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Posted 2 years ago

“Plant amd pot were very well packaged, no damage on arrival. Good quality products.”

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Posted 2 years ago

“Quick delivery”

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Posted 2 years ago

“Great plants as to a picture on website great delivery! Very happy! Definitely coming back and recommend!”

Hortology 5 star review on 13th February 2023

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Posted 2 years ago

“Stunning healthy plants. Very happy with my purchase. The website is easy to navigate and plant care instructions are a great addition.”

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Posted 2 years ago

“The pot I ordered arrived really well packaged and it looks amazing! Very pleased all round!”

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Posted 2 years ago

“Fast service. Great plant. Very happy”

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Posted 2 years ago

“Gorgeous pots and arrived so quickly. So pleased with everything I bought.”

Hortology 5 star review on 12th February 2023

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Posted 2 years ago

“My students picked out 2 plants for their new classroom as a part of their research project on the health benefits of houseplants. Hortology packaged the plants so well, they arrived in excellent condition, and my students are so excited about taking care of our class plants. Thank you for helping inspire the next generation of nature lovers!”

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Posted 2 years ago

“Very good service and quality”

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Posted 2 years ago

“Plant came healthy and happy”

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Posted 2 years ago

“Excellent & Informative delivery, very well packaged & presented. Product was in top condition on arrival. Highly recommended.”

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Posted 2 years ago

“My plant arrived quickly and the packaging was excellent for the plant, the pot and the plastic insert. The plant is exactly what was described and so I'm very happy with my purchase.”

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Posted 2 years ago

“Plant was delivered quickly and looks great”

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Posted 2 years ago

“Great site. Beautiful healthy plants and the most gorgeous plant pots.”

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Posted 2 years ago

“Really happy with my experience. I had some extensive exchanges with Hortology's customer service to make sure I picked the right plants for our cold house and they gave me thoughtful and detailed advice. Both plants arrived in good shape and look great in our house.”

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Posted 2 years ago

“Great customer service, quick delivery, good quality plants. Will definitely shop again.”

Hortology 5 star review on 11th February 2023

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Posted 2 years ago

“Thank you Hortology for my super new Luxe Lite plant pot! I am very pleased with it and it looks great in the room. I was kept informed of the delivery details, it arrived on time and was very well packaged. Shirley M. Leeds”

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Posted 2 years ago

Hortology is rated 4.8 based on 9,205 reviews