Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,458 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,458 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Hortology 5 star review on 18th October 2026

881

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although there was a problem with my original pot choice, Hortology were amazing at communication and sorting it out with swift refunds and reordering of my new pot. The new pot was good quality and arrived safely as it was so well packed.”

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Posted 7 months ago

“Perfect : )”

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Posted 8 months ago

“Made up with delivery as ever, and plant and pot are lovely”

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Posted 8 months ago

“Superb service, superb product and excellent customer service, I will definitely use these again in the future”

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Posted 8 months ago

“Great service, plant arrived, well packed and safe within a few days of ordering, beautiful plant bought as a gift, very happy”

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Posted 8 months ago

“Happy with my delivery”

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Posted 8 months ago

“What a great company and the customer service is first class! The pots id chosen had tiny chips in the base and Hortology emailed me asking if I wanted to accept them with a 10% discount or change them! I’ve ordered from this company before and they’re always great! Everything comes do well packaged too.”

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Posted 8 months ago

“Wonderful pots! Delightful”

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Posted 8 months ago

“Really nice plants”

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Posted 8 months ago

“Great service, very happy”

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Posted 8 months ago

“A beautiful healthy plant, arrived as promised. Well packaged and left where requested. Amazing service from start to end. Would definitely shop again and recommend to others.”

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Posted 8 months ago

“Excellent in everything from order to delivery, communication included. I had orders from different other companies in the past but never such a well packed parcel than this one and NOT ONE BROKEN stem or leaf on any of the plants. Thank you!”

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Posted 8 months ago

“Plant arrived exactly as pictured and in really good health. Fits perfectly in the pot that was purchased alongside it. Pot itself is simple and elegant, exactly what I wanted. The plant is doing very well, already growing new leaves. Very happy with the packaging of it also.”

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Posted 8 months ago

“Received items promptly. One of the pots was damaged during delivery (despite being well-packaged) but a replacement was sent out quickly.”

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Posted 8 months ago

“Indoor Pot came well packed very quickly Nice pot looks great Would recommend this.”

Hortology 5 star review on 24th February 2026

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Posted 8 months ago

“Comprehensive website - amazing selection of both plants and pots etc. Gave a large plant plus non-soil planting medium and pot etc to my grandson and he is delighted with it. Items are expensive but justifiably so.”

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Posted 8 months ago

“Beautiful quality pots that were very securely packed to avoid damage. Excellent value for money”

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Posted 8 months ago

“Absolutely beautiful pant pot. It adds a lovely focal point to our guest room. Excellent quality and very well packed in(2 boxes)for delivery.”

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Posted 8 months ago

“absolutely beautiful pots”

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Posted 8 months ago

“Lovely plant pot excellently packaged! Very pleased!”

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Posted 8 months ago

Hortology is rated 4.8 based on 9,458 reviews