Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,439 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,439 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Hortology 5 star review on 28th September 2026

880

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ihave used Hortology over the years and have never been let down. Delivery has always been speedy, the packaging is exemplary so that each and every planr arrives in excellent condiition. My most recent order contained large plants and, without exception, they were in fine condition and easy to unpack. The Branched Dracena has drawn many positive comments already and people are amazed when I saw I bought it online and it arrived by Courier. It is sturdy and has truly bright, fresh, colourful foliage - it makes quite an impact in my hall as people enter and can't help but notice it. The other plants in my order were in equally excellent condition and are all thriving in their new home. One may have to pay more to Hortology than for "supermarket quality" BUT it is worth every penny to receive healthy, long lastingplants in a truly excellent condition that have obviously been well looked after. I would highly recommend this company and also the copper-spike water device that makes sure my liteel "indoor garden" doesn't get over-watered.”

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Posted 8 months ago

“I bought three plant pots and each one was high quality. Really pleased with my purchase. Arrived quickly and packaged really well.”

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Posted 8 months ago

“Very happy with pots I received, they were well packaged and arrived in good time.”

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Posted 8 months ago

“I am very pleased with the service and products from Hortology. They have a great selection of lovely plant and plant pots. Customer service is excellent and dispatch is always swift and efficient.”

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Posted 8 months ago

“The plants are in good condition. and the delivery is well packed and secure.”

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Posted 8 months ago

“Great customer service and quick and well packaged delivery service. Thank you.”

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Posted 8 months ago

“Excellent service and a quality plant”

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Posted 8 months ago

“Found the item I wanted (was cheaper) elsewhere but totally sold out, ordering was easy with fast delivery, would definitely order from them again 😃”

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Posted 8 months ago

“Always a great experience with Hortology Lots of gorgeous plants and accessories to buy This time I bought a Peace Lily which arrived beautifully packaged and in excellent condition when it arrived As always communication was excellent too”

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Posted 8 months ago

“This was my first purchase from Hortology of Areca Palm. Transaction to delivery went smooth and I was kept updated throughout. Highly recommended company”

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Posted 8 months ago

“Parcel cameon time in good condition. Contents were as ordered. no complaints”

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Posted 8 months ago

“Perfect pot and high quality repotting mix and clay pebbles. My ficus is very happy in it's new home.”

Hortology 5 star review on 18th January 2026

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Posted 8 months ago

“Excellent customer service. Thank you.”

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Posted 8 months ago

“Ordered for the first time 4 x Schlumbergera - Christmas Cactus in different colours. Excellent delivery by DPD. Opened box to find all 4 plants double bagged and stuck into place with tape within box so they wouldn’t move around. Quick posting, excellent packaging, no damage at all, healthy plants. Very pleased & highly recommend. I shall be ordering again”

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Posted 8 months ago

“Great range of pots and good service.”

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Posted 8 months ago

“Hortology have been brilliant from start to finish. One part of my recent delivery arrived broken, and when I emailed customer service they replied quickly, apologised, and arranged a replacement with no fuss. The team were genuinely kind and helpful — I’d highly recommend Hortology to anyone.”

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Posted 8 months ago

“Nice healthy plants, well packaged and reasonably priced. I especially liked ❤️ the fact that they decided to wait until the weather was warmer before sending the plants.”

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Posted 8 months ago

“Lovely product. Great quality. Packaged well for transit. Delivered safely and intact during snow and ice conditions. Very satisfied with the service and product provided.”

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Posted 8 months ago

“Excellent service and great quality”

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Posted 8 months ago

“Easy to use website with excellent products”

Hortology 5 star review on 9th January 2026

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Posted 8 months ago

Hortology is rated 4.8 based on 9,439 reviews