Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,252 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,252 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 18th February 2026

869

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“This company has proved to be absolutely reliable with their sales. Plants arrived really quickly carefully wrapped and in perfect condition. What more can you expect?.”

Hortology 5 star review on 9th February 2026

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Posted 3 weeks ago

“Best fresh plants and delivery always quick”

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Posted 3 weeks ago

“Amazing service, I asked a question and the response was in great time and very informative and polite. Chloe thank you. I will be ordering again my plants came in great condition.”

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Posted 3 weeks ago

“Excellent service.... Highly recommend”

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Posted 3 weeks ago

“Absolutely stunning Ming Aralia, a plant I have wanted for years, and the quality, size and brilliant packaging cannot be faulted. I am so happy with the plant. Only drawback is not being able with any ease to telephone for a quick answer to a question, had to wait for a next day return email in the end. My question could've been answered the same day in an instant. However, I guess I can always look for specific care information online.”

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Posted 3 weeks ago

“Excellant selection of plant pots and extensive choice of sizes. Very good prices and prompt delivery - highly recommended!”

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Posted 3 weeks ago

“I cannot express the service and advice Hortology gives you each time you contact them I have been buying my plants through them for a few years now they are amazing and wouldn’t dream of going anywhere else. Absolutely fantastic”

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Posted 3 weeks ago

“Another great new planty addition to our home. The quality and health of the plant is great as usual. Customer service is excellent. The team were in touch after I made my order to ensure I was happy with the product I would receive. Fabulous!”

Hortology 5 star review on 2nd February 2026

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Posted 1 month ago

“Ihave used Hortology over the years and have never been let down. Delivery has always been speedy, the packaging is exemplary so that each and every planr arrives in excellent condiition. My most recent order contained large plants and, without exception, they were in fine condition and easy to unpack. The Branched Dracena has drawn many positive comments already and people are amazed when I saw I bought it online and it arrived by Courier. It is sturdy and has truly bright, fresh, colourful foliage - it makes quite an impact in my hall as people enter and can't help but notice it. The other plants in my order were in equally excellent condition and are all thriving in their new home. One may have to pay more to Hortology than for "supermarket quality" BUT it is worth every penny to receive healthy, long lastingplants in a truly excellent condition that have obviously been well looked after. I would highly recommend this company and also the copper-spike water device that makes sure my liteel "indoor garden" doesn't get over-watered.”

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Posted 1 month ago

“I bought three plant pots and each one was high quality. Really pleased with my purchase. Arrived quickly and packaged really well.”

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Posted 1 month ago

“Very happy with pots I received, they were well packaged and arrived in good time.”

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Posted 1 month ago

“I am very pleased with the service and products from Hortology. They have a great selection of lovely plant and plant pots. Customer service is excellent and dispatch is always swift and efficient.”

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Posted 1 month ago

“The plants are in good condition. and the delivery is well packed and secure.”

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Posted 1 month ago

“Great customer service and quick and well packaged delivery service. Thank you.”

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Posted 1 month ago

“Excellent service and a quality plant”

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Posted 1 month ago

“Found the item I wanted (was cheaper) elsewhere but totally sold out, ordering was easy with fast delivery, would definitely order from them again 😃”

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Posted 1 month ago

“Always a great experience with Hortology Lots of gorgeous plants and accessories to buy This time I bought a Peace Lily which arrived beautifully packaged and in excellent condition when it arrived As always communication was excellent too”

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Posted 1 month ago

“This was my first purchase from Hortology of Areca Palm. Transaction to delivery went smooth and I was kept updated throughout. Highly recommended company”

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Posted 1 month ago

“Parcel cameon time in good condition. Contents were as ordered. no complaints”

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Posted 1 month ago

“Perfect pot and high quality repotting mix and clay pebbles. My ficus is very happy in it's new home.”

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Posted 1 month ago

Hortology is rated 4.8 based on 9,252 reviews