Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,274 Reviews

97 %

of reviewers recommend Hortology

Company Reviews

Metrics

Info

4.8

Based on 8,274 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Katie D

Hortology 5 star review on 25th April 2024

Sam S

Hortology 5 star review on 24th April 2024

Pankaj A

738

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stylish plant pots and superb customer service. Arrived quickly and very well packaged.”

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Posted 1 week ago

“Excellent choice of plant pots. Easy to use website and very quick delivery. Pot arrived extremely well packaged and better than it appears in photos, quite exceeded my expectations. It looks stunning in my sitting room.”

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Posted 1 week ago

“Very happy with my purchase. Excellent customer service.”

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Posted 1 week ago

“Plants are lovely and heathy. They came very well packaged and delivered promptly.”

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Posted 1 week ago

“Great prices Super fast delivery Extremely well packaged”

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Posted 2 weeks ago

“Love these pots really nice upgrade for my living room definitely ordering more.”

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Posted 2 weeks ago

“Easy to follow site plants arrived in good condition would use them again”

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Posted 2 weeks ago

“Goods are nice!”

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Posted 2 weeks ago

“I love the pots that I ordered, they are really attractive. The plant was extremely well packaged and arrived without a scratch.”

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Posted 2 weeks ago

“Excellent service; I ordered a large pot which I'm delighted with, there was a small mark on the rim, but this was spotted when being packed and I was sent photos of the mark and offered a discount as it was the last one available. Much better than being disappointed on arrival!”

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Posted 2 weeks ago

“A nice organisation, very prompt and efficient. Lovely product”

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Posted 2 weeks ago

“There was a delay with our delivery due to one item being damaged but when the pots arrived we were delighted. Good looking and great quality. Hortology offers a wide range of products and I know where I will shop for my next pot now. Thank you.”

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Posted 2 weeks ago

“The dragon plant I ordered arrived well packed and so far...2weeks...it is looking good. Excellent service and healthy plant.”

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Posted 2 weeks ago

“I've ordered from Hortology several times before and I go back because: a) their plants are always as described and in top condition and have continued to grow well, b) they have an amazing range of pots, all well described, and so I feel I'm confident about what I'm getting. This time was no different - I'm really happy with my new pots.”

Hortology 5 star review on 17th April 2024

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Posted 2 weeks ago

“Carefully packaged great quality”

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Posted 2 weeks ago

“Very professional and helpful and came up with the goods!”

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Posted 2 weeks ago

“Fast delivery and very happy with the pots. Will definitely shop again.”

Hortology 5 star review on 15th April 2024

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Posted 2 weeks ago

“Beautful plant - really healthy, excellent service and will definitely buy again from them.”

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Posted 3 weeks ago

“I love Hortology- the plants are always in excellent condition when they arrive and are very well packaged- the pots are beautiful too and I have always been able to find the plants I want. With my last order, someone contacted me to check i had ordered the right sized pots as they were too small for the plants I'd bought. The pots were for plants I already own but I really appreciated that Hortology took the time to contact me and check before they sent out my order. The Pick & Mix promotion was great value too- I am a very satisifed customer!”

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Posted 3 weeks ago

“quick delivery-plants in good health”

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Posted 3 weeks ago

Hortology is rated 4.8 based on 8,274 reviews