Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,202 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,202 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 13th December 2025

864

Anonymous

Anonymous // 01/01/2019

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English

“Excellent plants,packaging strong and plant safety minded,delivery on time”

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Posted 1 year ago

“Arrived in good time and very well packaged.”

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Posted 1 year ago

“The delivery was well packaged and arrived on time, the product is great quality.”

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Posted 1 year ago

“I ordered an Aloe Vera plant for Mother's Day. Nice healthy plant and quick delivery.”

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Posted 1 year ago

“Products , good , price good”

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Posted 1 year ago

“Plant arrived on time and in great condition, bought as a gift. But definitely going to get something for myself.”

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Posted 1 year ago

“Fantastic service by Hortology. I found that the ordering process and delivery to be very efficient. Above all, the condition that the plants arrive in is excellent. Feel really happy with my purchase so far and would highly recommend.”

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Posted 1 year ago

“The choices are fantastic and I took ages trying to decide which plant container to choose. I am very happy with ny choice and would definitely go to Hortology again if I need anything to do with plants and pots!”

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Posted 1 year ago

“Wanted a plant mister that was ornamental and couldn’t be happier with the one I ordered. Looks great next to the plant as well. Both me and my Calathea are very happy!”

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Posted 1 year ago

“Used alternative on-line plant suppliers before and this has been the best experience. Plants are lovely and range of pots excellent. All well packed and delivered quickly.”

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Posted 1 year ago

“I found the website to have a great search filter, to help me find the plants best suited to the areas of our home we were wanting to populate. The order arrived really quickly with good tracking information. The plants were all in healthy condition and were well packed and undamaged. The care information given for each plant is really good - hopefully I’ll keep them happy!”

Hortology 5 star review on 15th March 2024

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Posted 1 year ago

“Absolutely fantastic plants! They all arrived in very good health, and actually looked better than the photos. My only reason for not giving them 5 stars is that they used an awful lot of plastic packaging. I hope they change this as otherwise it is faultless!”

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Posted 1 year ago

“I ordered a Snake plant for Mother's day. It arrived on time. In excellent condition, very healthy and packaged to a high standard. The communication with the seller was excellent and i highly recommend.”

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Posted 1 year ago

“Great company: lovely website which is enjoyable to browse and use; reasonable prices, prompt service, really well-packaged plant and pot. Will definitely use again.”

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Posted 1 year ago

“Fast delivery and well packaged plants.”

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Posted 1 year ago

“Great plant products that were delivered quickly.”

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Posted 1 year ago

“I only discovered Hortology and wonder where I have been all this time. Beautiful pots, fast and efficient deliverey and service that is second to none. I'm now a Hortology addict!”

Hortology 5 star review on 13th March 2024

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Posted 1 year ago

“Great product arrived within three days”

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Posted 1 year ago

“Ordered my Mum a plant for Mother’s Day from these guys and everything has been great! My mum can’t stop talking about how well it was packaged, and how beautiful the plant is! Thanks guys for such a great job”

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Posted 1 year ago

“very pleased with the pots. Good price. Quick Delivery”

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Posted 1 year ago

Hortology is rated 4.8 based on 9,202 reviews