Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,216 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,216 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 18th January 2026

868

Anonymous

Anonymous // 01/01/2019

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English

“Really great place, good plants and great pots.”

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Posted 4 years ago

“After having read reviews of many indoor plant suppliers with many horror stories I finally chose Hortology and am very pleased I did. The large Kentia palm and pot arrived on time in perfect condition and my daughter was delighted with them. Please thank Gemma and Esther for their friendly efficient service which ensured that I had the right sized pot and that both arrived near to my daughter’s birthday.”

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Posted 4 years ago

“Excellent, thank you”

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Posted 4 years ago

“Beautiful plants delivered as promised, in perfect packaging and very healthy condition. I would definitely recommend to other customers.”

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Posted 4 years ago

“Beautifully healthy plants which were very well packaged. Excellent service.”

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Posted 4 years ago

“Excellent products and service!!”

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Posted 4 years ago

“beautiful plants thank you!”

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Posted 4 years ago

“This was my first purchase from Hortolgy. I ordered 2 orange plant pots and can only compliment Hortology on their service and product. I am so pleased with them and they have taken pride of place in our new garden room. I cannot recommend enough.”

Hortology 5 star review on 27th March 2021

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Posted 4 years ago

“Another great plant. Excellent quality and like my previous order the care information on the site is very informative. Again, very well packed for delivery. Great selection of plants. I would recommend to anyone.”

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Posted 4 years ago

“Very good products and excellent communication”

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Posted 4 years ago

“Beautiful pots and plants look stunning. Very carefully packaged and prompt delivery. Will certainly purchase more. Many thanks.”

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Posted 4 years ago

“Excellent service. Customer service gave wonderful assistance with regard to pot size required for the plant I ordered. Nothing was too much trouble. The plant is gorgeous and arrived in wonderful condition. I am thrilled with plant and basket.”

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Posted 4 years ago

“Excellent service and delighted with the pkant. Many thanks”

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Posted 4 years ago

“Super service and delivery,plant arrived well packaged and fully intact.Would deffintally recommend 🙂”

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Posted 4 years ago

“Bought a plant as a housewarming gift. It arrived on time and in good condition. The recipient was very pleased.”

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Posted 4 years ago

“Really impressed. Very well packaged and the plant is proving to be really healthy. Will definitely purchase from here again!”

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Posted 4 years ago

“Well packaged, fast delivery and great quality products”

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Posted 4 years ago

“Easy to order prompt delivery. Well packaged. And a beautiful pot”

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Posted 4 years ago

“Good service, well packed (with no plastic)Really like Hortology's pots.”

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Posted 4 years ago

“Initially I had a problem with delivery. My items went missing. After contacting customer services The items were reordered and sent by priority courier. They kept in touch and did everything they could to make me feel valued. I will certainly be using them again in the future.”

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Posted 4 years ago

Hortology is rated 4.8 based on 9,216 reviews