Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,203 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,203 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 13th December 2025

864

Anonymous

Anonymous // 01/01/2019

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“Great quality and selection.”

Hortology 5 star review on 17th June 2023

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Posted 2 years ago

“My order was sent on time. There was a small problem once it reached the distributor but this was very quickly resolved. Love the plant care advice on the website”

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Posted 2 years ago

“Incredibly helpful service and fantastic products. I love the Artstone plantpots.”

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Posted 2 years ago

“Great value, gorgeous jade tree”

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Posted 2 years ago

“Excellent service. Plants arrived very well packaged and in excellent condition.”

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Posted 2 years ago

“I received a pot from you on 5e 7th June, only to discover it was broken in pieces. I informed you and you were very helpful and I’ve been assured that a replacement is on the way. A good outcome, would buy again from here.”

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Posted 2 years ago

Hi Jayne We have only received one message from you and we responded straight away asking for photos so we could resolve this for you but have not had any reply. However looking into this in more detail you have possibly entered an incorrect email address as it says “Hormail”. Please would you send your photos to us at info@hortology.co.uk. Naturally if something has arrived damaged we will fix this for you. Your Hortology Team

Posted 2 years ago

“Plants really packed with care. Easy to navigate website and love how easy it is find out how to look after the plants including whether it’s toxic to cats and dogs.”

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Posted 2 years ago

“Beautiful pots, first class service as always”

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Posted 2 years ago

“Very fast delivery. Plants arrived in great condition. All good.”

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Posted 2 years ago

“Hortology are a fantastic company. The superb quality of their products, particularly their hydroculture range, is only matched by their superb customer service, which includes very helpful and enlightening aftercare should you need ongoing assistance with the maintenance of your plants. They are great communicators - if there's likely to be a delay in their response to your query, they will let you know, and their answers are always thorough and substantive. Such a high level of post-purchase responsiveness is increasingly rare these days, and when considered alongside the pristine quality of their plants, it’s hard to find a single fault with Hortology.”

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Posted 2 years ago

“I have bought a couples of plants from them and they always arrive well packaged and in great condition. They grow to be fantastic healthy plants!”

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Posted 2 years ago

“Very good condition of plant and very much matching the description-very pleased.”

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Posted 2 years ago

“Plants arrived quickly and in great shape, thank you!”

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Posted 2 years ago

“Fantastic plants. Received them in perfect condition and the customer service is fantastic! Thank you!”

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Posted 2 years ago

“Discovered this website from Google and I am in love! I got a plant called “string of hearts” which is stunning! Arrived quickly and well packaged. Will definitely come back for more.”

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Posted 2 years ago

“The plant pot size was incorrect, but customer service was good and helped me sort it out”

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Posted 2 years ago

“Great service and product range - would highly recommend!”

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Posted 2 years ago

“Fantastic.”

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Posted 2 years ago

“Excellent customer service. Poorly plant replaced very quickly. Will definitely use Hortology again”

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Posted 2 years ago

“Stunning pots posted quickly and very well packaged”

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Posted 2 years ago

Hortology is rated 4.8 based on 9,203 reviews