Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,214 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,214 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 18th January 2026

868

Anonymous

Anonymous // 01/01/2019

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English

“Bought two lovely pots for my house plants, which are solid and good quality. They arrived promptly and were very well packaged using sustainable materials. Very pleased.”

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Posted 4 years ago

“Absolutely great service. Plant arrived safely, healthy and undamaged. Would recommend Hortology to all .... they keep their pledge to provide great service.”

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Posted 4 years ago

“The plants are lovely and as described. It would have been 5 stars if the packaging had been better. They arrived messy, had to clean soil off the plant leaves and top up the pots a bit.”

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Posted 4 years ago

“Beautiful plants, well protected on delivery.”

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Posted 4 years ago

“I ordered 3 plants, they came very well packaged/protected. The plants were in beautiful condition and I can’t wait to order again.”

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Posted 4 years ago

“Gorgeous plants, arrived very well packaged and looking healthy, doing well so far. Very competitively priced as well, and delivery was in a timely manner. Will definitely be buying from them again in future.”

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Posted 4 years ago

“Very fast delivery and lovely big healthy plants”

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Posted 4 years ago

“Recipient was over the moon! Super delivery, thanks so much.”

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Posted 4 years ago

“Delivery was quick - the plants were in amazing health and packaged very well. I would 100% recommend and will be ordering from them again”

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Posted 4 years ago

“I’m really happy with my blue star fern and pot that I got from Hortology. Communication was good with delivery and the plant arrived safe and sound. Hoping he’ll be happy in my bathroom 😊”

Hortology 5 star review on 14th May 2021

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Posted 4 years ago

“The plant is lovely, arrived very well packed and very quickly too. Will definitely use again”

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Posted 4 years ago

“Amazing! Product came swiftly, packaged in all (bar sellotape to hold in place) recyclables, my strong of hearts is thriving! Grown 1” in a week😍”

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Posted 4 years ago

“Easy website, lovely product and prompt delivery”

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Posted 4 years ago

“Beautiful plant, exactly what I wanted!”

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Posted 4 years ago

“Excellent quality plants that arrive in very good condition. They offer a very wide range of houseplants and a huge range of beautiful pots - we are very impressed with the site and have already placed another order since last week - due after lunch! They do sell out of plants and there is a wait involved until they can renew stocks but it is worth the wait for good quality unstressed plants that will live for years. Top website!”

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Posted 4 years ago

“Great quality lots, great prices and really well packed. Very highly recommended.”

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Posted 4 years ago

“Healthy plants and striking pots, delivered in sturdy packaging. Delivery was really speedy too. The two plants we ordered have transformed out living room. I’ll definitely be ordering from Hortology again.”

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Posted 4 years ago

“excellent service and the best quality house plant - have had ficus moclame for one year now!”

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Posted 4 years ago

“Really pleased with my purchase of plants and pots. All carefully packaged and in an environmentally friendly way. Great communication over the delivery time. Would certainly choose Hortology again. Thank you so much.”

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Posted 4 years ago

“It never fail there plants are healthy & well packaged. It’s worth you pay for. I’ve been ordering from Hortology for quite sometime. Love there plants.”

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Posted 4 years ago

Hortology is rated 4.8 based on 9,214 reviews