Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,373 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,373 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Hortology 5 star review on 7th June 2026

Laura N

Hortology 5 star review on 12th April 2026

Ayezah Y

Hortology 5 star review on 18th February 2026

Gary L

Hortology 5 star review on 18th January 2026

Katya

874

Anonymous

Anonymous // 01/01/2019

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English

“Ordered a plant and pot from hortology both lovely and the plant arrived in perfect condition. Both had been packed with such care. I wish every company provided such great service. Would absolutely recommend”

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Posted 1 year ago

“Really lovely pots!”

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Posted 1 year ago

“I was wary about ordering large breakable items, but I need not have worried. The order arrived quickly and very well packaged. My Strelitzia and Monstera are now in their new homes. I know I will be using Hortology again :-)”

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Posted 1 year ago

“Beautiful pots. So well crafted.”

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Posted 1 year ago

“Great product range”

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Posted 1 year ago

“Good customer service and prompt delivery within the indicated time.”

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Posted 1 year ago

“Great communication products very well packaged and fantastic quality!”

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Posted 1 year ago

“Purchased plant and followed a link to a suitable plant pot. Plant duly delivered but pot was way too small. Hortology offered a refund upon return of the pot but with no contribution to postage return costs. Firm says it can't afford to offer free returns (even when the issue is down to its poor website purchasing page design) but it apparently can afford the many thousands of euro necessary to pay for SEO marketing that means it heads up internet searches. It's a transactional approach rather than a customer-focused one. Buy plants from your local garden centre that cares about its customers.”

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Posted 1 year ago

“The pot was a gift and the recipient was extremely pleased. I was impressed by the careful way the item was packed and labelled, Hortology obviously care about their customers and the items the despatch. 10 out of 10 for the delivered item, the way it was delivered and the short waiting time for delivery. Will definitely buy from Hortology in the future.”

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Posted 1 year ago

“Great choice of products”

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Posted 1 year ago

“First time ordering & ordered a snake plant & ceramic pot. Quick delivery & quality of plant & pot was fabulous”

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Posted 1 year ago

“Found a pot shape I'd been looking for for over a year. Durable material, recyclable, looks expensive outdoors. Choice of colours excellent. May well order larger size for a mature evergreen shrub.”

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Posted 1 year ago

“Very healthy plants and great quality. Also well packaged. Never buy from anybody else for my house plants . Also the pots are great quality to. Thankyou Hortology.”

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Posted 1 year ago

“First time purchase exceeded expectations on quality of plant supplied, plant was really well packed arrived intact cannot ask for more.”

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Posted 1 year ago

“I ordered a plant as a housewarming present for my son. The plant was fine I have no issues about that the rating is for the delivery. We were told that the delivery would be over night - it wasn't. I had no information from the delivery company and nothing on their tracker I had to phone them up to see when the delivery would be. Several days after the original promise for delivery the plant was delivered my son had to wait in several days in case the delivery was made. Sadly this has put me off ordering from this company again.”

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Posted 1 year ago

“Speedy delivery. Really well packaged and the plants and pots that arrived are beautiful”

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Posted 1 year ago

“Really well wrapped and carfully handled. Beautiful trees and clearly very well looked after whilst growing”

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Posted 1 year ago

“I’ve used Hortology a few times and I’m v always impressed with the quality of everything they sell from the pots to the condition their plants arrive in. I’ll continue to use them for the foreseeable!”

Hortology 5 star review on 28th August 2024

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Posted 1 year ago

“Plant arrived in good condition, looks great.”

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Posted 1 year ago

“So pleased with my brown and gold plant pot. Well made, reasonably priced and goes well in my lounge. Arrived on time, good service.”

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Posted 1 year ago

Hortology is rated 4.8 based on 9,373 reviews