Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,421 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,421 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Hortology 5 star review on 22nd August 2026

878

Anonymous

Anonymous // 01/01/2019

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“Great products and quick delivery”

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Posted 1 year ago

“My Crassula ovata - Jade Plant arrived punctually and very securely packed. It was and still is in perfect condition. Fairly priced my beautiful Jade plant is a successful purchase which along with Hortology gets my unreserved recommendation. Coincidentally I have another Hortology plant due to arrive any minute now. Well done and thank you Hortology.”

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Posted 1 year ago

“The Plant arrived ahead of schedule, was well packaged and undamaged. My only issue was that it was 12cms shorter than the stated height guide which although doesn't detract from it being a fine looking plant, I did want a taller one for a specific purpose. I would certainly use again though.”

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Posted 1 year ago

“I am delighted with my first purchase from "Hortology" , they're gave me a great support while I was waiting for delivery, also with information how to care for gorgeous elegant Aralia Ming. Arrived on time with secure packaging and healthy condition. I am feel very happy and privileged to have this beauty in my new home . Thank you, Allix and team Hortology.”

Hortology 5 star review on 11th September 2024

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Posted 1 year ago

“Great service and quality of plants. Cusotmer serevice wwas brilliant too. Will definitely buy from here again.”

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Posted 1 year ago

“I absolutely LOVE this company. Beautiful, well kept and sent plants, pots at very reasonable prices and super customer service. I only wish I had more space so I could keep buying plants!”

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Posted 1 year ago

“The plants were very well packaged and very healthy. I will definitely use this service again.”

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Posted 1 year ago

“Really well packaged, fast delivery and great quality plants. Very happy.”

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Posted 1 year ago

“Ordered a plant and pot from hortology both lovely and the plant arrived in perfect condition. Both had been packed with such care. I wish every company provided such great service. Would absolutely recommend”

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Posted 1 year ago

“Really lovely pots!”

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Posted 1 year ago

“I was wary about ordering large breakable items, but I need not have worried. The order arrived quickly and very well packaged. My Strelitzia and Monstera are now in their new homes. I know I will be using Hortology again :-)”

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Posted 2 years ago

“Beautiful pots. So well crafted.”

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Posted 2 years ago

“Great product range”

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Posted 2 years ago

“Good customer service and prompt delivery within the indicated time.”

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Posted 2 years ago

“Great communication products very well packaged and fantastic quality!”

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Posted 2 years ago

“Purchased plant and followed a link to a suitable plant pot. Plant duly delivered but pot was way too small. Hortology offered a refund upon return of the pot but with no contribution to postage return costs. Firm says it can't afford to offer free returns (even when the issue is down to its poor website purchasing page design) but it apparently can afford the many thousands of euro necessary to pay for SEO marketing that means it heads up internet searches. It's a transactional approach rather than a customer-focused one. Buy plants from your local garden centre that cares about its customers.”

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Posted 2 years ago

“The pot was a gift and the recipient was extremely pleased. I was impressed by the careful way the item was packed and labelled, Hortology obviously care about their customers and the items the despatch. 10 out of 10 for the delivered item, the way it was delivered and the short waiting time for delivery. Will definitely buy from Hortology in the future.”

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Posted 2 years ago

“Great choice of products”

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Posted 2 years ago

“First time ordering & ordered a snake plant & ceramic pot. Quick delivery & quality of plant & pot was fabulous”

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Posted 2 years ago

“Found a pot shape I'd been looking for for over a year. Durable material, recyclable, looks expensive outdoors. Choice of colours excellent. May well order larger size for a mature evergreen shrub.”

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Posted 2 years ago

Hortology is rated 4.8 based on 9,421 reviews