Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,208 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,208 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 18th January 2026

868

Anonymous

Anonymous // 01/01/2019

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“I have never used Hortology before, and found them very efficient. I ordered a vase, which arrived within a few days, very well packed.”

Hortology 5 star review on 13th March 2022

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Posted 3 years ago

“Beautiful pots! Feel very heavy and good quality. Packaged well and arrived quickly.”

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Posted 3 years ago

“Fantastic plant and fast, knowledgeable customer service.”

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Posted 3 years ago

“Beautiful plant, arrived quickly and in perfect condition.”

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Posted 3 years ago

“I've used Hortology before and didn't hesitate to shop with them when I needed new, pet friendly plants. I ordered 4 types, all of which came extremely well packaged and in excellent condition. They have really transformed my newly decorated lounge.”

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Posted 3 years ago

“Beautiful plant arrived in good condition”

Hortology 5 star review on 10th March 2022

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Posted 3 years ago

“Everything was as described and still going strong”

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Posted 3 years ago

“My order arrived quickly, was packaged safely and I'm delighted with my new plant.”

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Posted 3 years ago

“We were looking for stylish plant pots for indoor use, and we were spoilt for choice with Hortology. The pots we chose arrived well packaged and now adorn our newly-decorated green-themed living room.”

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Posted 3 years ago

“I bought a birthday gift for a family member. I had a trouble free online shopping experience with Hortology. The staff contacted me promptly and were more than helpful. The plant was as described and arrived safely at my chosen location. Very happy with Hortology and will no doubt shop with them again in the future.”

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Posted 3 years ago

“Over all really good, but my banana plant came with out any growing info at all.Thats why only 4 star's”

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Posted 3 years ago

Hi Walter - thank you for your review. You can find all of our care guides and tips for your plants on our website. We prefer not to print them for inclusion in the box to avoid the unnecessary use of paper. We will send you an email with your specific links for you Kind regards - Your Hortology Team

Posted 3 years ago

“Delivered in a protective box was a very healthy, good sized plant”

Hortology 5 star review on 6th March 2022

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Posted 3 years ago

“Beautiful plant pot came well packaged I will definitely be ordering more.”

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Posted 3 years ago

“Excellent from start to finish. Very helpful with my pre-purchase queries, honest about timelines. Lovely pots too. I couldn't have been happier with the two Bolino pots I ordered, which were well packed in an environmentally friendly way to protect them in transit so it's 5++ Stars from me. I will definitely be a repeat csutomer.”

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Posted 3 years ago

“Good all round service. Plant as shown on site and delivered well packaged and in top condition.”

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Posted 3 years ago

“Superb service and product, great customer contact, item was very well packed and arrived quickly and safely, very pleased with the whole buying experience, and would not hesitate to recommend Hortology.”

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Posted 3 years ago

“Proper advice, not just order fulfilment . A really lovely experience”

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Posted 3 years ago

“Excellent quick delivery.”

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Posted 3 years ago

“Plant and pot were in great condition and arrived as advised. Reason for lower score was the recommended pot size was far too big for the plant and therefore did not have the desired effect on hen giving as a present.”

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Posted 3 years ago

Hi Louise, Thank you for your feedback. Although we recommended a pot with a 13cm opening for your plant, it seems you have opted for the pot with a 14cm opening. We provide the pots opening on the product page, this can be located by hovering over the size button and immediately underneath the size option buttons as each is selected. We also have a useful size guide on our site: https://hortology.co.uk/pages/plant-pot-size-guide-for-houseplants. I am sorry Kind regards - Your Hortology Team

Posted 3 years ago

“The plant I received from Hortology was of good quality but the delivery experience was not brilliant because the box containing my plant had clearly not been kept upright by the courier despite messages on the box saying “fragile” and “this way up”. When I opened the box the plant was out of its pot and the compost was everywhere. Luckily the plant was not badly damaged and I was able to repot it. Customer service were excellent and asked for photos. Unfortunately I didn’t think to take any. I was given a 5 pound voucher in compensation. I think Hortology is a good company who looks after its customers. However, I think their shipping method and packing needs improvement.”

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Posted 3 years ago

Hi Gillian, Thank you for your feedback. Occasionally from time to time things can go wrong with the courier and we are sorry to hear this has been the case here. Thank you for allowing us the opportunity to resolve this for you. Kind regards - Your Hortology Team

Posted 3 years ago

Hortology is rated 4.8 based on 9,208 reviews