Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,260 Reviews

97 %

of reviewers recommend Hortology

Company Reviews

Metrics

Info

4.8

Based on 8,260 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 25th April 2024

Sam S

Hortology 5 star review on 24th April 2024

Pankaj A

737

Anonymous

Anonymous // 01/01/2019

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“I purchased a retro style macrame plant hanger. It's very nice. Well packed and speedy delivery.”

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Posted 3 weeks ago

“Lovely plant pot which arrived in great condition. Couldnk't be more pleased with my purchase and the service.”

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Posted 3 weeks ago

“Loads of choice and handy info on the website … perfect for a house plant newbie like me!”

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Posted 3 weeks ago

“Great service and product”

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Posted 3 weeks ago

“Excellent and quick customer service, the plant pot I ordered got broken during transport, they got back to me in no time and arranged a new urgent delivery. Super efficient service.”

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Posted 3 weeks ago

“I couldn't be more pleased with the pot I have recently bought from Hortology. The colour and size were true to description. The sales team were very helpful with advice about sizing etc and extremely quick to respnd to the questions that I had.”

Hortology 5 star review on 1st April 2024

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Posted 3 weeks ago

“A very highly recommended company. I ordered a super green Flor Plant Pot with liner which is of very high quality and excellent value for money. It was very well packed and delivered within a couple of days. I shall order again in the near future.”

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Posted 4 weeks ago

“So I am in no way an expert on plants/ pots or any related products. This was my first time investing in a plant pot and I was trying super hard to make sure I found the plant pot that matched the aesthetic of the room. I searched everywhere on the internet and couldn't find a plant pot I liked that was affordable. There was a couple I found online but I could not justify the price. In the end I managed to find Hortology and I was super impressed, I went from struggling to find the right plant pot, to struggling which plant pot to pick there were 3 strong contenders. In the end I had to photo shop all three into space to see which looked the best. I did upon checkout have some difficulty their seemed to be an error with my discount code which initially went through. I contacted customer service and I was fully supported by a 'Allix'. Super understanding and helped me with my query. Product arrived very quick. AND THE PRODUCT IS AMAZING!!! I LOVE IT! The quality, the color its great, I've told all my friends about it (I'm transitioning from early 20's to late 20's haha). I will deffo be using them again. Price great. Quality of product fantastic. Customer service brilliant.”

Hortology 5 star review on 29th March 2024

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Posted 4 weeks ago

“Good range of stylish products and very fast delivery.”

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Posted 4 weeks ago

“The customer service is excellent - there was a defect on the plant pot and I was offered a good discount. The shipping was prompt and the packaging was very robust. I’m definitely going back for more plants and pots!”

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Posted 1 month ago

“Beautiful plant and pot delivered quickly. Slight damage to one of the leaves but doesn't detract from the beauty of the plant. Very happy!”

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Posted 1 month ago

“fast delivery, plant in good health and package well. would recomend”

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Posted 1 month ago

“Really excellent shopping experience. They have a huge range of houseplants and beautiful pots. The plants are healthy and exactly as described. The packaging was done with real care and attention. There was a slight issue with the delivery date which was immediately rectified; communication with their customer service team was extremely efficient and polite. I would highly recommend using this company for your houseplants!”

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Posted 1 month ago

“Product and delivery perfect. Have already purchased more goods.”

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Posted 1 month ago

“Very pleased with the order, every time I receive plants and pots they’re pristine and great quality.”

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Posted 1 month ago

“I ordered 3 house plants. They arrived in excellent condition, so well packaged and watered. Thank you!”

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Posted 1 month ago

“I absolutely love my new plant pot. It has made my old plant (which had outgrown it's original pot and was in a sorry state) look stunning. It now has more room to grow but look stylish whilst doing so.”

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Posted 1 month ago

“Excellent polite service and I will certainly use and recommend this company.”

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Posted 1 month ago

“Overall great experience with hortology- quick processing of my orders, next day shipping for plants, protective packaging for plants and pots, and responded quickly to my questions. However, plant sizes often are 5-15cm off the listed size whether bigger or smaller so it’s hard to know what you’re getting. The size in height also includes the pot so it was much smaller than expected.”

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Posted 1 month ago

“Excellent plants,packaging strong and plant safety minded,delivery on time”

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Posted 1 month ago

Hortology is rated 4.8 based on 8,260 reviews