Honey Willow Reviews

Name: Honey Willow
Rating: 4.95

5.0 Rating 3,221 Reviews

99 %

of reviewers recommend Honey Willow

5.0

Based on 3,221 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Honey Willow 5 star review on 24th June 2025

Grant Marcus

Honey Willow 5 star review on 31st May 2025

Lynette Whittle

162

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was difficult to fill out the order form re requesting the wording to be inscribed on the bracelet, and I had to make several phone calls to ensure it would be done the way I wanted. The people I spoke with on the phone were very helpful and recognised that indeed it was not ideal. The bracelet is beautiful and I'm very happy with it.”

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Posted 5 days ago

Hello, Thank you for your thoughtful review. We're pleased to hear that our team was able to assist you with your order and that you’re happy with your bracelet. Your feedback is invaluable to us as we strive to improve our processes. We hope to make something for you again in the future! Best wishes, Honey Willow

Posted 3 days ago

“Very pleased with the service and the beautiful jewellery. But I never give all the stars as there is always room for improvement. Great work. Will recomend it to family and friends”

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Posted 2 weeks ago

Dear Vicki, Thank you for your feedback. We’re so pleased to hear that you loved the necklace and our service. We appreciate your perspective on the stars and are always striving for improvement. Thank you for recommending us to others and we hope to make something else for you again. Best wishes, Honey Willow

Posted 2 weeks ago

“The chain of my recent purchase had a knot in it, which we've managed to remove. Other than that my wife was extremely pleased with her 25th wedding anniversary gift. Cheers👍”

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Posted 1 month ago

Hi Michael, Thank you for your taking the time to leave your review. We're happy to hear that your wife loved her gift for such a special occasion. We appreciate your understanding with the chain, we're so sorry this happened, the package sadly must have been really thrown about in transit. We hope you had a very special anniversary celebration! Best wishes, Honey Willow

Posted 1 month ago

“My grandmother was very pleased to receive the Honey Willow necklace”

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Posted 2 months ago

Hello, Thank you for your lovely feedback! We're thrilled to hear that your grandmother was happy with her necklace. We hope she had a very special 80th birthday! Best wishes, Honey Willow

Posted 2 months ago

“Necklace ordered and arrived in a reasonable time. When opened they had placed the wrong birth stone in the jewelry. They quickly did a replacement order and when that arrived it was with correct birth stone. Team were amazing in organizing the replacement. 🧡 Thankyou”

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Posted 2 months ago

Hello, Thank you for taking the time to write your review. We're glad to hear that our team was able to swiftly resolve the mix-up and ensure you received the correct birthstone, our sincere apologies for this oversight. We see it only took 8 days from ordering to arrive in New Zealand from the UK, it did have a long way to go! We hope the recipient loved their gift and had a very special birthday! Best wishes, Honey Willow

Posted 2 months ago

“She loved it 😊 thank you.”

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Posted 3 months ago

Dear Joseph, Thank you for your positive feedback! We're so pleased to hear that the recipient loved their necklace, we hope they had a very special 60th birthday! Best wishes, Honey Willow

Posted 3 months ago

“Beautiful piece of jewelry. My Wife loves it. But, the chain was quite tangled when it was opened. Required a jeweler untangle it.”

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Posted 3 months ago

Dear August, Thank you for your feedback, we're so happy to hear that your wife loves the jewellery. However, we're sorry to hear about the tangled chain, this is certainly not the experience we want for our customers. We can only think it must have really been thrown around in transit. We appreciate you bringing it to our attention and will look into ways to prevent this in the future. Best wishes, Honey Willow

Posted 3 months ago

“She loves it!”

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Posted 4 months ago

“Necklace was beautiful & quality was very nice. However the delivery was very slow.”

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Posted 5 months ago

Dear Mary, Thank you for your feedback! We're so glad to hear you loved the necklace and its quality—it means a lot to us. We’re sorry to hear that the delivery took longer than expected. We always strive to ensure a timely service, unfortunately your order got caught up in the busy Holiday shipping period and was delayed, something that was out of our control. We really appreciate your patience and we hope to exceed your expectations in the future. Best wishes Analisa

Posted 5 months ago

“All good and no issues.”

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Posted 5 months ago

“Shipping was fast. The pendent is great. The chain that it came broke after four days.”

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Posted 7 months ago

“You folks did your job getting the necklace I ordered, out in a timely fashion. Unfortunately fedex sent it halfway across the country and back so it was several days late getting to me for my wife’s birthday . My wife is not impressed by the necklace but I think it is unique.”

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Posted 8 months ago

Dear Timm, Thank you for your honest feedback. We’re sorry to hear about the shipping delay with FedEx and that the necklace didn’t quite meet your wife's expectations. We always aim to provide unique, high-quality pieces, and we’re glad you found it special. Best wishes, Honey Willow

Posted 7 months ago

“The necklace that I gave my wife was very nice. I would rate that a 5. Shipping on the other hand took longer than advertised.”

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Posted 8 months ago

Dear Glenn, Thank you for your feedback. We’re glad to hear that your wife loved the necklace and appreciate the 5-star rating for the necklace. We apologise for the delay in shipping and understand the frustration that can cause. Our delivery dates are estimated as unfortunately we can't control the shipping times, but we have raised this with our provider as we expect a better service. Thank you for your understanding and we hope your wife had a very special birthday. Best wishes, Honey Willow

Posted 8 months ago

“If I am being totally honest I would say a little disappointed, don’t get me wrong it is lovely however not as stunning as the photo depicted”

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Posted 9 months ago

“My wifewas utterly delighted with her bracelet, and the lovely(and personalised) presentation box that it arrived in.”

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Posted 9 months ago

“Very happy with the purchase thank you”

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Posted 10 months ago

“The necklace is beautiful and had no issues. However, paid extra for the gift wrap and it was just a bow that was put on very poorly. It was so loose it fell off anyway and clearly didn't know how to tie it properly.”

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Posted 10 months ago

“Great service”

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Posted 11 months ago

“Yeah really lovely idea and present, probably would have been happier paying less for them though. Appreciate local business but don't seem to have silver mark on them despite the description saying they are?”

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Posted 11 months ago

We're so glad you like your jewellery. According to UK regulations, only silver jewellery over 7.78g is required to be hallmarked and your silver earrings are below that weight.

Posted 11 months ago

“Really lovely necklace for 50th birthday. Our friend loved it. It was lovely to be able to get personalised engraving but was not as clear as shown on website hence 4* Loved that it had the extended chain to suit different necklines/outfits. A beautiful necklace for a special present and would definitely buy from Honey Willow again”

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Posted 1 year ago

Honey Willow is rated 5.0 based on 3,221 reviews