Honey Willow Reviews

Name: Honey Willow
Address: 12 Laura Place, , Bath, 12 Laura Place, , Bath, Somerset
Rating: 4.95

5.0 Rating 4,196 Reviews

99 %

of reviewers recommend Honey Willow

5.0

Based on 4,196 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Honey Willow 5 star review on 13th August 2026

Anonymous

Honey Willow 5 star review on 11th August 2026

Marianne Peet

Honey Willow 5 star review on 25th July 2026

Ronald Cox

191

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My wife was thrilled. A beautiful gift. I didn't like the surprise duty I had to pay.”

Helpful Report

Posted 1 week ago

Dear Robert Thank you for your review. We're so pleased your wife loved her necklace, and thank you for choosing us for her special birthday! We're sorry the import duty came as a surprise. We do mention on our product listings that import duties are payable on orders to Canada, unfortunately these charges are outside our control. Best wishes Honey Willow

Posted 1 week ago

“Delicate bracelet. For a birthday gift. Arrived very quickly to Canada. I had to pay duty which I wasn’t expecting!”

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Posted 2 weeks ago

Dear Brigitte Thank you for your review. We're so pleased your bracelet arrived quickly in Canada and hope it makes a lovely birthday gift. We're sorry the customs duty came as an unexpected surprise. We do mention on our product pages that import duties apply on delivery to orders shipped to Canada, unfortunately it's something we don't have any control over. Thank you again for choosing Honey Willow and we hope to make you something special again. Best wishes Analisa

Posted 2 weeks ago

“wraping and cards were so pretty.”

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Posted 3 weeks ago

Dear Hamad Thank you for your review. We’re happy you were pleased with your order, we hope to make you something special again! Best wishes Honey Willow

Posted 3 weeks ago

“My wife absolutely loves her gift. The packaging was beautiful and the delivery time was excellent. I live in Australia and it only took a week which is unheard of.”

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Posted 1 month ago

“Great piece to celebrate our 9th wedding anniversary”

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Posted 1 month ago

“I loved the pearl necklace as a whole . The only y thing i didn't like , is the way the pears were strung . Instead of a dip with the necklace , it is a pearl bar. My wish was for the necklace was a set of smaller pearls and not a bigger pearl. I wish they were the size of your 3 pearl bracelet. That is my honest opinion. Sorry . betsy kendziorski”

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Posted 2 months ago

Dear Betsy Thank you for sharing your honest feedback. We're glad you love the necklace, but we're sorry the stringing and pearl size didn’t meet your expectations. We’ll pass your comments to our workshop for their consideration. Best wishes Honey Willow

Posted 2 months ago

“Loved the necklace as did the recipient. Was slightly disappointed with the box it was in bearing in mind the price. I felt this should be more luxurious for something costing over £300. It would have stopped me from buying if I’d seen the actual box before purchasing.”

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Posted 3 months ago

Hello Thank you for taking the time to share your feedback. We're so pleased to hear that you and the recipient loved the necklace. We're sorry to hear that the presentation box didn't meet your expectations. We really appreciate your comments, and we're actually in the process of redesigning our packaging to better reflect the quality of our jewellery. Thank you again for your feedback – it really does help us to continue improving, and we hope to get the opportunity to make you something special again. Best wishes Honey Willow

Posted 3 months ago

“Product is very nice, backing for ear rings could be a little larger to avoid loss. Shipping time is quite long taking a number of weeks to arrive in the US so plan accordingly.”

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Posted 4 months ago

Dear Donald Thank you for taking the time to share your feedback. We're delighted to hear that you're pleased with the earrings. We also appreciate your comment regarding the earring backs and will certainly keep this in mind as we continue to review our products and customer feedback. We can see that your order was made and dispatched promptly, however it unfortunately experienced a longer-than-usual delay while passing through US Customs. We're very sorry for the extended delivery time and any inconvenience this caused. Thank you again for your feedback and for choosing Honey Willow. Best wishes Honey Willow

Posted 4 months ago

“Beautiful necklace, it was for my sister she was very pleased. Shipping was a problem, arrived over a week late so missed her birthday”

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Posted 4 months ago

Dear Anna Thank you for your review. We’re happy to hear the necklace was well received and that your sister was pleased with it. We can see that your order was made and dispatched promptly, however it unfortunately experienced a longer-than-usual delay while passing through US Customs. We're very sorry for the extended delivery time and missing your sister's birthday. Best wishes Honey Willow

Posted 4 months ago

“The "Pearl Wedding Anniversary Necklace" is excellent but the clasp on the silver chain is barely functional, its just too tiny.”

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Posted 4 months ago

Dear Dan Thank you for your review. We’re pleased that you are happy with the necklace but we’re sorry to hear the clasp on the chain is too small for ease of use. We will email you to see how we can rectify this for you. Best wishes Honey Willow

Posted 4 months ago

“A lovely anniversary necklace which my wife adored.”

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Posted 5 months ago

“Daughter in law thought they were wonderful”

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Posted 5 months ago

Hello Thank you for your review. We’re so pleased your daughter-in-law loved the earrings, we hope she had a wonderful birthday! Best wishes Honey Willow

Posted 5 months ago

“Recently ordered a coral necklace for my wife for our 35th wedding anniversary. It was beautifully wrapped and my wife was extremely pleased her gift. Would definitely look to purchase something else in the future.”

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Posted 5 months ago

Dear Alan Thank you for your review. We’re so happy to hear your wife loved the coral necklace, thank you for choosing us to help celebrate such a special occasion! We hope to make you something special again in the future. Best wishes Honey Willow

Posted 5 months ago

“The pendant is lovely and delicate. I do wish the clasp were of better quality, as it's quite thin. I'd appreciate an option to choose a different clasp, perhaps a lobster clasp, as I prefer those and would like to be able to swap the pendant onto other chains. The same applies to the bracelet; its clasp also needs to be changed, and an option to choose the clasp.”

Helpful Report

Posted 6 months ago

Hi Meeta, Thank you for taking the time to leave us a review and for your feedback regarding our clasps. We are sorry to hear that the round clasps are not suitable for you. We will send you a direct message to see how we can help. Best wishes, Honey Willow.

Posted 6 months ago

“The anniversary gift that I ordered arrived beautifully wrapped and the gift itself was crafted fantastically. The only negative comment that I have, is that it will take some time beyond what was initially posted for your order to arrive. So, give yourself extra time.”

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Posted 6 months ago

Dear Kwame Thank you for sharing your review. We’re so pleased you were happy with the necklace, however we're very sorry about the delay in receiving it beyond the posted timeframe. We were notified recently that US Customs had increased their security checks and some of our parcels were being held longer than normal. We understand that this is due to the current Middle East situation. We really appreciate your patience waiting for it and hope you had a lovely anniversary celebration. Best wishes Honey Willow

Posted 6 months ago

“Great product and excellent service 👏”

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Posted 7 months ago

Dear Kevin Thank you for your review. We’re so glad you’re happy with the Ruby Anniversary necklace, thank you for choosing us to help celebrate such a special occasion. We hope to make something for you again. Best wishes Honey Willow

Posted 6 months ago

“The piece we ordered, along with the packaging was lovely and the communication was exceptional.”

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Posted 7 months ago

Dear Rhonda Thank you for your review. We’re so pleased you're happy with the necklace and our service. We hope the recipient had a lovely birthday! Best wishes Honey Willow

Posted 7 months ago

“together with my friends w bought a necklace for a friends 80th birthday and Marie loves it. Howeer the magnetic clasp caught in her scarf and the necklace fell off. I have told Marie to come to your shop because she is very near in Saltford. I suggested to her that you woud be very happy to change the clasp free of charge. Jane Jane Burdon”

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Posted 8 months ago

Dear Jane Thank you so much for your lovely review, we’re delighted to hear Marie loves the necklace, thank you for choosing us to help celebrate her 80th birthday! We’re sorry to hear about the clasp catching on her scarf. We’d be very happy to change the chain for her. While we no longer have a physical shop, we do have a collections/appointments location, so please ask Marie to get in touch with us via our website or email jewellery@honeywillow.com and we’ll arrange this for her. Best wishes Honey Willow

Posted 8 months ago

“Lovely product good service”

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Posted 8 months ago

Hello Thank you for your review. We’re pleased to hear that you're happy with the necklace and our service. We hope to make something special for you again! Best wishes Honey Willow

Posted 8 months ago

“Good service and great to deal with.”

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Posted 8 months ago

Honey Willow is rated 5.0 based on 4,196 reviews