Honey Willow Reviews

Name: Honey Willow
Rating: 4.95

5.0 Rating 2,444 Reviews

99 %

of reviewers recommend Honey Willow

5.0

Based on 2,444 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Honey Willow 5 star review on 26th April 2024

116

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The idea of the particular piece of jewellery was lovely (for 90th birthday). However, I didn’t think that the very small birthstone (Aquamarine) was set particularly well. I also felt that it was not value for money. Basically I was rather disappointed”

Helpful Report

Posted 2 weeks ago

Hi Helen, We are sorry to hear you are disappointed with your necklace. We have sent you an email so we can learn a bit more. Please get in touch with us directly so we can help. Best wishes, Honey Willow.

Posted 1 week ago

“Beautifully crafted 6 diamond rings on chain to celebrate our Diamond wedding anniversary this year but my wife is afraid to wear it as the16" chain feels too thin & flimsy sorry”

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Posted 2 weeks ago

Hi Dave, Thank you for taking the time to leave us a review. All our products go through extensive testing and research and this is a strong chain. We have sent you a direct message so we can work with you on this. Best wishes, Honey Willow.

Posted 1 week ago

“Nice earrings. Very small and way overpriced. The sentiment and being able to write a personal message on the box is what drew me in but not value for money.”

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Posted 9 months ago

Hi Julie, Thank you for your feedback. We are sorry you felt the earrings were overpriced. We use high quality precious metals and feel the earrings are good value for a handmade item. Each ring is individually sawn, shaped and soldered by a silversmith to create these earrings- they are not machine made. We are glad you have decided to keep them and we hope your daughter had a good 30th birthday. Best wishes, Honey Willow.

Posted 8 months ago

“Service is good,”

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Posted 9 months ago

“Gdresponse”

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Posted 1 year ago

“The necklace is stunning but I was a little disappointed with the box it came in. The cardboard was flimsy making the entire gift look cheap”

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Posted 1 year ago

Hi Wanita, Thank you for your review. We have spent a lot of time developing our packaging so it's disappointing to hear that you were unhappy with the finished product. Each box is made from quality, high GSM card and pressed with gold foil. The gift note is also hand-pressed with gold foil. We believe this adds value to our jewellery. However we do listen to our customer's feedback so we have sent you a private message for any further thoughts you might have for the design team. We are pleased you liked the necklace and we hope she has a great birthday. Best wishes Honey Willow.

Posted 1 year ago

“I’m still waiting to receive my purchase. I have sent an email and still waiting for a reply. My credit card has been billed but I haven’t received my purchase. I was hoping to have it for this weekend so my mother could wear her necklace.”

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Posted 1 year ago

Hi Shirley, Thank you for your review. We are sorry that you had an issue with the courier. We were happy to resolve this for you and we hope to see you again. Best wishes Honey Willow.

Posted 1 year ago

“I reached out about a necklace, and everyone was great in communication as I needed it expedited and the shipping expedited. All of that was great, and I paid for both, and it arrived in plenty of time. unfortunately the insert inside talked about being 60 years old instead of a six year anniversary. Simple mistake or somebody put the wrong thing in, however, when I reached out to say, can either the correct one be sent or else can you just send me a picture and I’ll have it printed locally, I never got a single response. The necklace looks great, but obviously something was dropped during the process. Leaves what could have been as a great experience from a boutique shop to seem too be too busy to notice the details. Happy overall but probably would look elsewhere next time.”

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Posted 1 year ago

Hi Bradford, As per our emails we are really sorry that you didn't receive a response from us regarding the issue with your gift note. Thank you for alerting us to an issue with our email provider, which we have passed on to their technical support. Communication and customer service is very important to us and we would never ignore a request for help and we will always correct an error. We are pleased that you accept that this was the case. We are glad you like the necklace and we hope we do see you again. Best wishes Honey Willow.

Posted 1 year ago

“Beautiful piece, but not made to travel overseas. Arrived broken for an anniversary present and will have to get it professionally repaired before use.”

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Posted 1 year ago

Hi Elizabeth, Thank you for your review. We are sorry that the necklace arrived with a knot in the extender chain. We ship hundreds of parcels globally, safely every week. Each piece is packed carefully in its own gift box, wrapped in tissue paper, then a packing box and finally a shipping sleeve to mitigate disruption. Thank you for allowing us to resolve this by sending a replacement chain direct to your niece.

Posted 1 year ago

“I ordered a necklace for a loved one’s 60th birthday. Although the necklace was pretty, the rings on the necklace we’re very small and are barely viewable on their neck. I would suggest additional photos to scale for more accurate size decisions.”

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Posted 2 years ago

Thank you for taking the time to leave us a review. We are sorry that you are disappointed with the size of the necklace. This product does include photographs on a model to show scale and dimension and includes details of all measurements and sizes. We want our customers to be happy with our jewellery so we have emailed you to offer a return

Posted 2 years ago

“I bought a j necklace for my fiancée for Christmas in celebration of our baby Jude. The j was a little bit rough but we appreciate it is handmade. I wasn’t thrilled about it but my good lady loved it.”

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Posted 3 years ago

“Does not look as in pictures disappointing”

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Posted 4 years ago

Honey Willow is rated 5.0 based on 2,444 reviews