Honey Willow Reviews

Name: Honey Willow
Address: 12 Laura Place, , Bath, 12 Laura Place, , Bath, Somerset
Rating: 4.95

5.0 Rating 4,128 Reviews

99 %

of reviewers recommend Honey Willow

5.0

Based on 4,128 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Honey Willow 5 star review on 28th September 2026

192

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order #109793 Very displeased with the quality of this necklace, especially for the amount i paid. I bought this necklace in mid July to give me wife on our anniversary (August 27th) which it sat in the box until that date. Today on September 5th my wife shows me the necklace and charm itself are both tarnished and look cheap, within only 2 weeks of being worn. If this is the quality you are suppling customers then i will never purchase another piece from your establishment again.”

Helpful Report

Posted 4 weeks ago

Dear Jared We’re so sorry to hear how disappointed you are with your wife’s necklace, this certainly isn’t the standard we expect from our jewellery. Our Customer Service team has been in touch with you directly as we’d really like the opportunity to look into this and put things right for you. Best wishes Honey Willow

Posted 3 weeks ago

“Whos this ?”

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Posted 1 year ago

The person associated with the email address knows nothing about a purchase or a review with us, we believe his email was compromised and are investigating.

Posted 1 year ago

“Would love to leave a review if I had ever received the necklace. 😲”

Helpful Report

Posted 1 year ago

Hi Ann, we have been trying to contact you by email and phone for the past two weeks. Your necklace was returned to us as our courier doesn't deliver to PO boxes (as we do flag up at the checkout). As we haven't been able to get hold of you, we fully refunded your order four days ago, on 9th October. Please check your spam folder for our emails and to see the refund confirmation. If you would like us to re-send the necklace to you, to an alternative address, please let us know. We want to help and we're sorry that we haven't been able to get through to you. Best wishes, the Honey Willow Team

Posted 1 year ago

“Hi My recent purchase I am very pleased with . However for Christmas I purchased two necklaces for my daughters . They were Mother , Daughter gifts . One of my daughters has told me that her necklace has tarnished even though she has never worn it in the shower and kept it in the box . I paid alot of money for it and am very disappointed.”

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Posted 2 years ago

“Left a message for someone to call me back about a return no one bothered.”

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Posted 3 years ago

We responded to all of this customer's emails and called her multiple times, leaving phone messages with details of how to return her jewellery, should she wish to. We have tried to help, but not received any response to our messages.

Posted 3 years ago

“I NEVER RECEIVED THE PACKAGE :( it was for my Mom's 70th birthday and I put a rush on the order it is now over a MONTH and it is not received. I have no phone number to call from the states. I'm waiting on a response to my inquiry via email about what happened. I was given no shipping or tracking number to track either:( Cara Crimmins”

Helpful Report

Posted 4 years ago

Hi Cara, We are sorry that your parcel was subject to a rare delivery issue with the courier. We provide all customers with tracking via their shipping confirmation and our telephone number is listed on our website. Once we were made aware that your order had not been delivered we worked to get it resolved straight away. We are glad that it was delivered shortly afterwards. We are sorry that your gift missed your mother's birthday but we hope she likes her necklace. Best wishes Honey Willow.

Posted 4 years ago

Honey Willow is rated 5.0 based on 4,128 reviews