Honey Willow Reviews

Name: Honey Willow
Rating: 4.95

5.0 Rating 2,447 Reviews

99 %

of reviewers recommend Honey Willow

5.0

Based on 2,447 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Honey Willow 5 star review on 26th April 2024

116

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arranged for them to despatch on a day to suit my wife's birthday and they failed to achieve this”

Helpful Report

Posted 1 year ago

Hi Keith, Thank you for your recent reviews. I have gone over the history of your order to see what went wrong here and how we can learn from this experience. I can see you rang the shop and we have a note asking for your order to be delayed shipping until the 20th of September as you were on holiday. I am sorry you were under the impression it would be posted to arrive on the 20th. Somewhere along the line a miscommunication has happened. We don't normally hold sending orders and we can't promise an exact delivery date as once the order leaves us delivery is in the hands of DPD. It is why we list approximate shipping dates on our website. I understand you are also unhappy with your chain. This is our heaviest chain so I'm afraid we cannot offer an alternative but if you are unsure of the necklace you are welcome to return for a refund. We hope you understand that we tried our best to follow your instructions and we will amend our processes to ensure this does not happen again. Best wishes Honey Willow

Posted 1 year ago

“So very disappointed with the quality of the stone in the necklace almost colourless compared to illustration on your web site”

Helpful Report

Posted 2 years ago

Dear Elizabeth, We are sorry to hear you were disappointed with your necklace. As per our email, we want you to be happy with your jewellery and will exchange this or refund you. Please get in touch if you change your mind, best wishes Honey Willow

Posted 2 years ago

“Didn’t feel after sales customer service was great. They have to understand that when buying online it’s a different experience to touching something a store. Had I been able to do that I wouldn’t have purchased. As it was when it came I didn’t like it but they proved difficult to deal with arguing that it was handmade so therefore couldn’t be returned when I’m pretty sure the that only the hand stamped ring would have been unusable.”

Helpful Report

Posted 2 years ago

Again, we are so sorry that you are disappointed with your jewellery. We don't normally offer refunds on personalised jewellery, as we handcraft it all to order, however we wanted you to be happy with your jewellery, and as it was clear you were not, we offered you a full refund on 7th October, 2.5 weeks before you left this review.

Posted 2 years ago

“The reason for my low score is based on customer service not the product. I ordered online and had a delivery comment on the notes section that was totally ignored. I even tried to call but only ever got voicemail, I left a message but never received a response.”

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Posted 2 years ago

“I was very happy with the look of the gift that I gave to my wife for our wedding day. She loved it too. Unfortunately after only having worn the item twice the item has become quite tarnished which has left us both disappointed”

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Posted 2 years ago

“I still haven't received the necklace that i ordered a month ago!!!”

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Posted 4 years ago

“The design on chain was lovely but chain itself was very small paid over £80 for it so did expect it to be bigger had go buy a new chain so had more expense on top of what I paid 🙁”

Helpful Report

Posted 4 years ago

Honey Willow is rated 5.0 based on 2,447 reviews