Honey Willow Reviews

Name: Honey Willow
Address: 12 Laura Place, , Bath, 12 Laura Place, , Bath, Somerset
Rating: 4.95

5.0 Rating 4,214 Reviews

99 %

of reviewers recommend Honey Willow

5.0

Based on 4,214 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Honey Willow 5 star review on 13th August 2026

Anonymous

Honey Willow 5 star review on 11th August 2026

Marianne Peet

Honey Willow 5 star review on 25th July 2026

Ronald Cox

191

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“She loves it!”

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Posted 1 year ago

“Necklace was beautiful & quality was very nice. However the delivery was very slow.”

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Posted 1 year ago

Dear Mary, Thank you for your feedback! We're so glad to hear you loved the necklace and its quality—it means a lot to us. We’re sorry to hear that the delivery took longer than expected. We always strive to ensure a timely service, unfortunately your order got caught up in the busy Holiday shipping period and was delayed, something that was out of our control. We really appreciate your patience and we hope to exceed your expectations in the future. Best wishes Analisa

Posted 1 year ago

“All good and no issues.”

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Posted 1 year ago

“Shipping was fast. The pendent is great. The chain that it came broke after four days.”

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Posted 1 year ago

“You folks did your job getting the necklace I ordered, out in a timely fashion. Unfortunately fedex sent it halfway across the country and back so it was several days late getting to me for my wife’s birthday . My wife is not impressed by the necklace but I think it is unique.”

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Posted 2 years ago

Dear Timm, Thank you for your honest feedback. We’re sorry to hear about the shipping delay with FedEx and that the necklace didn’t quite meet your wife's expectations. We always aim to provide unique, high-quality pieces, and we’re glad you found it special. Best wishes, Honey Willow

Posted 1 year ago

“The necklace that I gave my wife was very nice. I would rate that a 5. Shipping on the other hand took longer than advertised.”

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Posted 2 years ago

Dear Glenn, Thank you for your feedback. We’re glad to hear that your wife loved the necklace and appreciate the 5-star rating for the necklace. We apologise for the delay in shipping and understand the frustration that can cause. Our delivery dates are estimated as unfortunately we can't control the shipping times, but we have raised this with our provider as we expect a better service. Thank you for your understanding and we hope your wife had a very special birthday. Best wishes, Honey Willow

Posted 2 years ago

“If I am being totally honest I would say a little disappointed, don’t get me wrong it is lovely however not as stunning as the photo depicted”

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Posted 2 years ago

“My wifewas utterly delighted with her bracelet, and the lovely(and personalised) presentation box that it arrived in.”

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Posted 2 years ago

“Very happy with the purchase thank you”

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Posted 2 years ago

“The necklace is beautiful and had no issues. However, paid extra for the gift wrap and it was just a bow that was put on very poorly. It was so loose it fell off anyway and clearly didn't know how to tie it properly.”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“Yeah really lovely idea and present, probably would have been happier paying less for them though. Appreciate local business but don't seem to have silver mark on them despite the description saying they are?”

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Posted 2 years ago

We're so glad you like your jewellery. According to UK regulations, only silver jewellery over 7.78g is required to be hallmarked and your silver earrings are below that weight.

Posted 2 years ago

“Really lovely necklace for 50th birthday. Our friend loved it. It was lovely to be able to get personalised engraving but was not as clear as shown on website hence 4* Loved that it had the extended chain to suit different necklines/outfits. A beautiful necklace for a special present and would definitely buy from Honey Willow again”

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Posted 2 years ago

“Necklace arrived very quickly, and recipient was pleased with it. Just disappointing that on a trip to Bath I was unable to buy the item from the shop there and then”

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Posted 2 years ago

Hi Heather, Thank you for your valuable feedback. We are sorry that you were disappointed on a recent trip to Bath. We hand make all our jewellery to order and hold a small selection in the shop. We try to make this clear on our website. Sometimes customers reach out to us before to enquire about a piece and we can make sure we have something ready to show them, but we understand this can't always be the case on a spontaneous trip. We hope your friend had a lovely birthday and enjoys wearing her necklace. Best wishes, Honey Willow.

Posted 2 years ago

“Everyone loved their bracelets. Came fast even though I live in United States.”

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Posted 2 years ago

“Quite nice reasonable priced pleased with the service. Thanks”

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Posted 2 years ago

“HI, i have recieved my peice and it looks fantastic. However i am not giving it to my wife til the 29th of Feb (wedding anniversary) so if you want to follow me up after that - i will provide you her feedback,but by the look - will be most positive”

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Posted 2 years ago

Hi Trevor, We hope you have a great anniversary tomorrow and your wife likes her necklace. Thank you for leaving us a review. Best wishes, Honey Willow.

Posted 2 years ago

“I ordered a 3 birthstone men’s ring for my dad for his birthday and I received it in plenty of time and the product is very well made. The only reason I gave it four stars instead of five was because the finish on the website image was more of a brushed silver versus what we received was definitely very shiny. Also, I had written with a request to have an engraving done on the inside, and possibly replacing the October stone, which was a pink stone, with opal, which is the preferred stone for October. No response was given as to whether they could do any of these requests, and it was just created and shipped to me. Again, the ring is beautiful, and my father was extremely happy with it, but stronger communication about special requests would be greatly appreciated.”

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Posted 2 years ago

Hi Jordan, Thank you for your review. We responded to your initial enquiry on January 18th stating that unfortunately we didn't have an opal stone in that format, only the birthstones available listed in the drop down menu. We said we could engrave for you and quoted a price for this. We also sent you an email a week ago following up on this review but received no response to either of our emails so it looks like they are not coming through. Please can you check your spam filter. We are glad you are happy with your ring and we are really sorry our communications have been missed. If you get this reply, perhaps give us a call to discuss. Best wishes, Honey Willow.

Posted 2 years ago

“The ring with the 6 diamonds lies behind the other rings so is mostly hidden. That’s a disappointment. Overall, it looks nice. I’m using another chain because the one provided is very thin.”

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Posted 2 years ago

Hi Wanda, Thank you for taking the time to leave us a review. We are sorry to hear you are disappointed with the chain. It is true that it is fine, but it has been strength-tested for the pendant. We do have thicker, rolo chains. They are slightly more expensive and a different look, but do get in touch if you want to arrange a different chain. With the placing of the diamond ring we solder the pendant in a Russian ring formation so they move around, sometimes this ring will be forefront, sometimes it will fall to the back. This is the design as they are not fixed in a solid, rigid pendant. We are glad to hear that overall you like the necklace, but please reach out via email if you would like to discuss further. I have shared your feedback with the team. Best wishes, Honey Willow.

Posted 2 years ago

“Very happy with the necklace. I anticipated the charm would be a bit smaller. Delivery was quick and presentation lovely! I would give the company 4 and 1/2 stars and would shop there again! The citrine stone was not as clear as I had hoped.”

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Posted 2 years ago

Honey Willow is rated 5.0 based on 4,214 reviews