HomeSnag Reviews

Name: HomeSnag
Address: Office 1, Izabella House, 24-26 Regent Place, Birmingham, Birmingham
Rating: 4.94

4.9 Rating 591 Reviews

100 %

of reviewers recommend HomeSnag

Company Reviews

Metrics

4.9

Based on 591 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Phone:

203 793 3588

Location:

Office 1, Izabella House,
24-26 Regent Place,
Birmingham
Birmingham
B1 3NJ

HomeSnag 5 star review on 6th December 2024

Ian

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“2.5/5 - gent that came round was very polite and professional and got to work straight away. Had a small chat with him and gave the impression he knew what he was doing. He found a few snags I had missed, which were potentially useful ones to get sorted sooner rather than later, so this was good. Unfortunately, a few things did disappoint about the service. Firstly, he refused to carry out an inspection on anything that was not installed by the developer. We had a few things installed by a separate company: flooring, build in wardrobes ect that were not checked. I was unaware this wouldn't be checked and felt like I had paid for a full house survey, not just what the developer had done. This may or may not be standard practice but I certainly wasn't aware and a little disappointed. Second, on the report it was mentioned a few areas weren't checked as I had boxes in the way or a mattress ect. At no point was it mentioned that it wouldn't be inspected, this should have been told to the customer. Also he was here for 3 hours and at no point asked me to move anything, which would of taken 5 minutes, so he could inspect behind it. Disappointing that I've paid to have this area inspected any it's been missed for such a little reason. Thirdly, a few snags were missed that really shouldn't have been: 6 chips to wall tiles, yet none mentioned on the report, ACO drain by front door had a 5mm chip in it - missed, 25mm chip in the concert fence post - missed, a 30cm+ cut across the bottom of a door frame missed? And a few others. In total I feel like I paid a premium for a full service but only received half of what I was expecting. A shame really.”

Helpful Report

Posted 3 weeks ago

“Definitely worth the money. We wouldn’t have picked up some of the issues that were found. It’s meant that some of these issues were already fixed before completion and the others are on a list to be rectified.”

Helpful Report

Posted 1 month ago

“I have used Homesnag for both my Pre completion and Fundamentals Surveys. My surveys have both been undertaken by Frazer. The reports were clear and comprehensive. There were a couple of minor points to clarify which Frazer undertook expeditiously. The Admin and Support Managers are fantastic and very easy to deal with. The bookings for my surveys were made at one time and a couple of months before the completion of my house and 12 - 18 months before the Fundmanetals survey during the defects period from the developer. I've had to revise the date a few times so that the majority of defects and costly defects were completed and could be checked. This has meant lots of friendly calls and discussions with both Naomi and Dina. Thank you both for your help and patience. I was able to highlight any concerns prior to the Fundamnetals Survey so that these could be included in the survey or both parties had a clear understanding why they were omitted. Homesnag have certainly added value and allowed managing my defects to become less emotional, providing objective evidence of any issues. I'm a construction industry professional and would not hesitate to recommend or use Homesnag again”

Helpful Report

Posted 1 month ago

“Highly recommend Home Snag and Valerija the surveyor, I booked the PCI survey and received my 64 page report and images completed to forensic standard. Do not buy a new house without a Home Snag survey.”

Helpful Report

Posted 1 month ago

“Dominic who conducted our PCI survey was brilliant. Great detail on the report and sent same day as conducted. Also very detailed responses to some of our questions via email post report. Admin team were helpful and attentive in particular Dina who was patient in explaining the different surveys they provide. Genuinely would highly recommend this company.”

Helpful Report

Posted 1 month ago

“Valerija did an extremely thorough survey of the apartment and seemed to cover everything. Her attention to detail was commendable and the report HomeSnag issue is very clear per room of the house, complete with photos/videos as evidence of the issues found. The report was sent to me the next day after the survey took place which was fantastic.”

Helpful Report

Posted 2 months ago

“Very professional and helpful with any queries. Would recommend their approach and services to New home buyers. It makes the whole process a lot easier.”

Helpful Report

Posted 2 months ago

“Didn’t meet the inspector but seemed to be nice and really thorough. Called to introduce himself the day before and gave a plan of action. Then communicated on day of inspection and called to discuss findings prior to sending report in case we had any queries. All in all great service and would highly recommend and use in future (if needed)”

Helpful Report

Posted 2 months ago

“It was my first time hiring a snagging specialist. With all the workload that moving house brings, we decided to delegate spotting issues to someone properly qualified. Frazer did a thorough and impressive job. I was particularly impressed by his attention to detail—checking each socket to ensure it was level stood out as exactly the kind of precision the job demands. The service was worth the investment.”

Helpful Report

Posted 2 months ago

“Professional, very thorough snagging report. Easy to arrange and quick to produce the report.”

Helpful Report

Posted 3 months ago

“Good website, very easy to arrange visit, professional service with prompt and comprehensive report.”

Helpful Report

Posted 3 months ago

“I am so happy that we decided to choose HomeSnag. Everyone is so professional and the communication was very easy. In the middle of the complicated process of buying a house, this company was so smooth and efficient and got the job done with no stress whatsoever. We were not expecting a long report as things looked perfectly fine at our new build house.So we are so grateful to Dominic for his attention to detail and professionalism. Big thank you to the entire team.”

Helpful Report

Posted 3 months ago

“The whole process went smoothly. Darly was extremely professional and took the time to talk through what he had found. I felt it was a thorough survey and the report was easy to read.”

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Posted 3 months ago

“Very detailed snagging report and quick delivery. Thank you! :)”

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Posted 3 months ago

“HomeSnag were great & Daniel who attended was very polite & knowledgeable. Also, they were able to bring my appointment forward by a few weeks which was even better for me.”

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Posted 4 months ago

“Highly recommend, the team are very helpful and give clear explanations of everything”

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Posted 4 months ago

“Definitely recommend to have a good insight of what needs improving in the house.”

Helpful Report

Posted 4 months ago

“Very easy process. Team turned up, did their report extremely thoroughly. I am a first time buyer so don’t really know a lot about the NHBC regulations, the team managed to go through everything with a fine-toothed comb and I have sent the report back to the developers who have to remediate everything on the report as part of the agreement. The report gave me great peace of mind knowing that I have not been taken advantage of. 10/10 would recommend.”

Helpful Report

Posted 5 months ago

“Booked HomeSnag online (quick and easy) for peace of mind for my new build property. Lee arrived, and proceeded to work efficiently and expertly. He was very happy to answer any questions that I had (a lot, sorry!) and worked thoroughly around the property whilst being very respectful (I was working from home at the time) I received the snagging report 24 hours later which was clear and well presented. Lee spotted both major and minor issues, and captured them in the report. In summary, I couldn’t recommend HomeSnag enough. Great work, great people. Thanks again!”

Helpful Report

Posted 5 months ago

“Excellent service Frazer turned up on time, very friendly, pleasant man, happy to explain things and answer questions. Report was emailed to me the following day as promised. Found things I was totally unaware of, well worth the money and would not hesitate to recommend them to anyone.”

Helpful Report

Posted 6 months ago

HomeSnag is rated 4.9 based on 591 reviews