HomeSnag Reviews

Name: HomeSnag
Address: Office 1, Izabella House, 24-26 Regent Place, Birmingham, Birmingham
Rating: 4.94

4.9 Rating 591 Reviews

100 %

of reviewers recommend HomeSnag

Company Reviews

Metrics

4.9

Based on 591 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Phone:

203 793 3588

Location:

Office 1, Izabella House,
24-26 Regent Place,
Birmingham
Birmingham
B1 3NJ

HomeSnag 5 star review on 6th December 2024

Ian

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“2.5/5 - gent that came round was very polite and professional and got to work straight away. Had a small chat with him and gave the impression he knew what he was doing. He found a few snags I had missed, which were potentially useful ones to get sorted sooner rather than later, so this was good. Unfortunately, a few things did disappoint about the service. Firstly, he refused to carry out an inspection on anything that was not installed by the developer. We had a few things installed by a separate company: flooring, build in wardrobes ect that were not checked. I was unaware this wouldn't be checked and felt like I had paid for a full house survey, not just what the developer had done. This may or may not be standard practice but I certainly wasn't aware and a little disappointed. Second, on the report it was mentioned a few areas weren't checked as I had boxes in the way or a mattress ect. At no point was it mentioned that it wouldn't be inspected, this should have been told to the customer. Also he was here for 3 hours and at no point asked me to move anything, which would of taken 5 minutes, so he could inspect behind it. Disappointing that I've paid to have this area inspected any it's been missed for such a little reason. Thirdly, a few snags were missed that really shouldn't have been: 6 chips to wall tiles, yet none mentioned on the report, ACO drain by front door had a 5mm chip in it - missed, 25mm chip in the concert fence post - missed, a 30cm+ cut across the bottom of a door frame missed? And a few others. In total I feel like I paid a premium for a full service but only received half of what I was expecting. A shame really.”

Helpful Report

Posted 1 month ago

HomeSnag is rated 4.9 based on 591 reviews