HomeSnag Reviews

Name: HomeSnag
Address: Office 1, Izabella House, 24-26 Regent Place, Birmingham, Birmingham
Rating: 4.94

4.9 Rating 418 Reviews

100 %

of reviewers recommend HomeSnag

Company Reviews

Metrics

4.9

Based on 418 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Phone:

203 793 3588

Location:

Office 1, Izabella House,
24-26 Regent Place,
Birmingham
Birmingham
B1 3NJ

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good communication prior to survey,. Inspection done in methodical and immediately advised of items requiring prompt attention -- although subsequently found poor painting of skirting board in Mater Bedroom and Bedroom 3 was missed. When survey completed, advised report would be sent which should be printed & give to the builder to action. At this point, would have given a rate of Good but have been disappointed with your service since then which rates as Poor. The report two days later & that evening sent an email reply to which there still has been no answer. In particular, wanted a summary sorted by Assignment (Site Groundworks, Painter etc) Also consider that each Issue should have been given a priority classification (such as Urgent, High, Medium & Low) -- with a report sorted by this.”

Helpful Report

Posted 4 years ago

Hi Rob, Thank you for your review. I’m sorry to hear we did not quite meet your level of expectation Your report arrived 2 days after your inspection which is within time as per your terms and conditions which states that we aim to get the report to you within 48 hours. Following our initial contact you were advised that we do not provide the report in a different format or summarise in the way that you had requested. This is not something we currently do but is something we will look into. Our example reports are available online and we have delivered this to you whereas the request for the summary of issues by assignment and a priority classification is outside of what we advertise to deliver. Please note that whilst our inspectors do endeavour to reply to any queries as soon as possible they are also extremely busy on inspections during the day and then compiling reports during the evening. However, I have today asked your inspector Joe to contact you as a matter of urgency and we thank you for your feedback. Kind Regards, Naomi HomeSnag

Posted 4 years ago

HomeSnag is rated 4.9 based on 418 reviews