“Extremely difficult to write a positive review as we are still awaiting delivery of goods despite being advised by Home Done that they were dispatched on the 24 September and the tracker shows no progress.”
“Iim sorry to say the 3 cube gloss tables were a huge disappointment I should have known by price but they looked good online chips and scuffs misalignment with holes etc I opened them and put together so to difficult to take apart to return waste of my cash”
“I don't know Home Done. but I don't buy it again in Home Done. I have bought an item which is about 250. it doesn't worth it. no good quality after setting up. because I have a history to buy a same kind of item with about 190 pounds. thanks.”
“Home Done service was fine but the product quality was absolutely disgraceful. Components were damaged in numerous areas, and the back panel is bare mdf when in the photo it shows it as white. Very disappointed.”
“Table arrived damaged. Accepted £30 refund based on 6-10 days for money in bank. Refund not received and 20 working days today. I am now asking for full refund and table to be collected. Company are a joke!”
“Poor product that didn't look like the product I ordered. Paint scraped off the legs of the table, styrofoam inside the legs. Looked like the parcel had been opened already when it was delivered as it was not taped very well and styrofoam was flying everywhere. In order to assemble the table top with the frame, you'd probably need a drilling machine as there were screws but no holes had been pre-drilled in the table top. That would have been nice to know as I wouldn't havr ordered it if the holes weren't in the top so itnwould be easy to assemble with the frame.Also, the table top was not very well crafted and I thought I'd get splinters in my hands when holding it. It also said it was solid wood which it absolutely isn't. It's different pieces of very cheap wood that have been assembled and more sandpaper could have been used to prevent splinters. It just didn't seem like a completed product. Very disappointed and they don't seem in a rush to complete the return and refund for me even if I've told them it's urgent ad I don't have a coffee table and now need to order a new one.”
“not possible to contact on the phone-tried 7-8 times: automated service just wait and then drops to leave a message. No online chat. Sent a message asking to return on HomeDome email: answer after 4-5 days. Trying to avoid returns from customers by increasing days to don't contact customers and get non-return deadline?”
“Not a company that I feel is trustworthy and unable to contact by phone to discuss any issues. Have asked for information and still waiting with regards to cancellation fees. Would advise anyone thinking of purchasing through Home Done to first read other customer reviews on Trust Pilot and be aware.”
“My original order, the black Gazebo fortrose apparently got damage in transit and never arrived. I got an option to order an upgraded similar item. I agree and then tried several times to contact the team to try and get an update on the new delivery and also an update on a refund on the difference in prize as the second item was cheaper!
Second item arrived as stated , the outsunny grey gazebo however the quality is very very poor and some of the poles had scratches and some had rust! Very disappointed and will not use this company again.”
“Recently recieved a bed from Home Done, worst quality product i have ever purchased. The item came scrached, chipped, broken and with huge splinters hanging off of it. This was a childrens bed! Also the wood itself was cheap and finish on the product was awful. I contacted customer services who took nearly 2 weeks to return an email. I had no bed for my son at this point so fixed it up best i could. They are refusing to exchange or refund. Absolute con, do not order from this company!!!”
“Ordered set of 6 grey drawers and received a tall mahogany unit. Was asked for online signature prior to delivery, then the driver would scan bar code which was sent to your phone upon delivery. This never happened, the driver left the unit outside door so no one was able to accept delivery or check stock, I have now got to try and get refund but customer service apauling,. Avoid this company!”
