“Wardrobe was not as described. Ordered white cupboard the complete unit was 3 different shades of white. The doors and bottom bed had scuff marks all over the edges. It difficult to check ever piece before building the wardrobe as it so big. Contact customer service all the seem to do is paa me off back and forth. NEVER BUYING ANYTHING FROM THIS COMPANY AGAIN”
“Item delivered a week after the original date. Delivery guys refused to place it upstairs and left the boxes containing the wardrobe on our door step. The quality is extremely cheap and unsatisfactory: no instructions included; the MDF is very sharp and all three of us involved in building the wardrobe have several cuts from handling the pieces as the back (un-veneered areas) are very sharp; several holes do not match up; one of the mirrored doors has a scratch on it; the main problem is that the two plinths/support beams at the bottom are very flimsy and both cracked within minutes of being assembled. The quality of product, build and standards is highly inadequate and I would never recommend anyone wasting their money and purchasing from Home Done”
“Awful product. Table was chipped and scuffed everywhere. Glue marks were all of every piece of the item. For a small table it had so many screws, bolts and dowels. Didn’t even bother thinking of assembling it! Requested a refund but have not heard anything from company yet! Would definitely not recommend.”
“Bad service at the end don’t be fooled.. wardrobe came with scuffs chips dents and uneven joints. Even the sliding doors don’t shut even they look wonky. They will blame you for everything and won’t take accountability. Once you open it you are pretty much screwed and have wasted your hard earned cash. They will make you pay for every part that is faulty because you opened it. Scam don’t say I didn’t warn you.”
“Worst ever company I have ever bought off, I ordered a sofa bed for my new flat on the 30th June, was told when ordered delivery was Monday 4th July - Wednesday 6th July, received email on the Wednesday at 10.26am my sofa bed was going to be delivered between 4.06pm and 6.06 pm, was at work until 3.30pm came straight home so was in from 3.45pm, waited all night no delivery, rang next day to be told it had came on the Wednesday at 2.36pm had no warning, no email nothing. Still waiting.”
“I would avoid this company at all costs. I bought a sofa from them, and when it arrived, on the outside everything looked fine. It wasn't until we got the sofa installed and unpacked that we realised the poor quality of it.
The seating cushions were rock solid. Not comfortable at all. The back cushions were filled with offcuts of rigid foam. The website states that cushion filling was 'High Quality Fiber'.
I complained to them, they asked me to send photos, which I did. They apologised after seeing the photos, and said they would pass it on to 'The Depot' and the depot would call me within 1-2 days.
2 days passed and nothing, so I contacted them again. They said, "I see that the depot tried to call you and get more details but the call was not connected." They then fobbed me off until the following week.
Eventually they came back with the decision that "they checked this with the end depot for you and can confirm that the seat fillings are fiber and the item is as described. Having said that, the item is within the 30 day return period and can be shipped back to us for a refund. If you require a collection, please note a charge of £169 will incur."
So they want £169 for me to initiate my 30 day money back guarantee. Bearing in mind that this is what is stated on their website:
Our Promise
We want to ensure every purchase you make with us is secure and hassle-free. Our Money Back promise gives you that peace of mind! If you have not received your item or have received the wrong or damaged item, we will make sure:
You get the item you had ordered or;
You get a replacement part/item as quickly as possible; or
You get a full refund.
No mention of having to pay £169 to return items you're not happy with. I'm unsure as to the legality of this, so I have reported them to trading standards and am awaiting the outcome. Like it said in the headline, I would avoid this company at all costs. Terrible!”
“Constantly messed around with the delivery, never got a phone call back even when promised on and email, still awaiting the sofa I ordered nearly 20 days ago and now now sitting 6 days past the delivery time frame whilst still awaiting a delivery date”
“Do NOT deal with this company. Promise delivery between 2 dates. Delivery does not happen. Query delivery and told it is only aproximate dates. Then told delivery is to made on particular date and if you not there to accept delivery extra charges will be incured for redelivery. Waited entire day for delivery and then messaged by one of worst rated delivery companies YODEL that the parcel was an attempted delivery and calling card left to call driver. HA HA HA
No driver was here or attempted any delivery to my address and obviously could not call driver as no card left at address he should have delivered to.
Service unacceptable.”
“Poorly made, not as described. Contacted numerous times asking for clarification, replied saying they would get it sorted a few times. Haven't heard anything back in 6 months !
Terrible service”
“E-mail informing us that delivery would be 14th April. No time slot. Waited in and nothing arrived. Tried tracking number and found out that the courier hadn't even got it. Called Home Done and could barely hear the woman who answered. From what I could make out she said it would arrive soon, but couldn't tell me what soon meant. She said she would call me back after speaking to the courier, but didn't. A waste of a day and still no bench and no idea when it will arrive.”
“Very deceitful. In description is advised as 8 piece. Just 1 pan came. emptied out my cupboards and now living with 1 pan. It's hard cooking with 4 children as their tea goes cold waiting for the rest of the meal to cook. I'm just disappointed. Send me 7 more please. My kids do t want to eat cold food”
