“Poor product that didn't look like the product I ordered. Paint scraped off the legs of the table, styrofoam inside the legs. Looked like the parcel had been opened already when it was delivered as it was not taped very well and styrofoam was flying everywhere. In order to assemble the table top with the frame, you'd probably need a drilling machine as there were screws but no holes had been pre-drilled in the table top. That would have been nice to know as I wouldn't havr ordered it if the holes weren't in the top so itnwould be easy to assemble with the frame.Also, the table top was not very well crafted and I thought I'd get splinters in my hands when holding it. It also said it was solid wood which it absolutely isn't. It's different pieces of very cheap wood that have been assembled and more sandpaper could have been used to prevent splinters. It just didn't seem like a completed product. Very disappointed and they don't seem in a rush to complete the return and refund for me even if I've told them it's urgent ad I don't have a coffee table and now need to order a new one.”
“not possible to contact on the phone-tried 7-8 times: automated service just wait and then drops to leave a message. No online chat. Sent a message asking to return on HomeDome email: answer after 4-5 days. Trying to avoid returns from customers by increasing days to don't contact customers and get non-return deadline?”
“Not a company that I feel is trustworthy and unable to contact by phone to discuss any issues. Have asked for information and still waiting with regards to cancellation fees. Would advise anyone thinking of purchasing through Home Done to first read other customer reviews on Trust Pilot and be aware.”
“My original order, the black Gazebo fortrose apparently got damage in transit and never arrived. I got an option to order an upgraded similar item. I agree and then tried several times to contact the team to try and get an update on the new delivery and also an update on a refund on the difference in prize as the second item was cheaper!
Second item arrived as stated , the outsunny grey gazebo however the quality is very very poor and some of the poles had scratches and some had rust! Very disappointed and will not use this company again.”
“Recently recieved a bed from Home Done, worst quality product i have ever purchased. The item came scrached, chipped, broken and with huge splinters hanging off of it. This was a childrens bed! Also the wood itself was cheap and finish on the product was awful. I contacted customer services who took nearly 2 weeks to return an email. I had no bed for my son at this point so fixed it up best i could. They are refusing to exchange or refund. Absolute con, do not order from this company!!!”
“Ordered set of 6 grey drawers and received a tall mahogany unit. Was asked for online signature prior to delivery, then the driver would scan bar code which was sent to your phone upon delivery. This never happened, the driver left the unit outside door so no one was able to accept delivery or check stock, I have now got to try and get refund but customer service apauling,. Avoid this company!”
“Didn’t deliver my wardrobe. Tried calling them but no answers emails are never replied been trying to my money back without any success. Don’t buy from home done.”
“The airer was difficult to assemble with poor instructions and the parts were not labelled according to the instruction.
The plastic brackets dont look to be very strong to support the hanging rails.
Disappointing product.”
“I ordered two bedside tables on 5th February they were delivered on the 8th to a completely different address( have photograph proof) they won’t refund me because they say they’ve been delivered, but that is not my fault and I’m the one suffering and £300 down at the moment ! Terrible after service!!!”
“The item I received looks nothing like the photo it’s cheap and tacky also. I’m having trouble getting a refund as I put the item together! Isn’t want until I put the item together I see that it’s not the same as the photo!!as you can see in the photo screw holes showing down one side, on the web site no screw holes!! All items are being returned I’m not opening the rest of it because I don’t trust what Iv brought! I spent a over £1000 the customer service is shocking and the promise refund it’s a lie! Every excuse not to refund you!! NO NOT BUY!”
“Poor quality product - Waste of Money - Poor Customer Service - Return
More Reviews to Follow
Hi,
Thank you for the images. Provided the item is in perfect, resaleable condition and no fitting has been attempted, I can confirm it is eligible for return. Please note a return charge of £189 will incur. Once the item has arrived back, it will be inspected and the order will then be cancelled for a refund less charges.
Please let me know if you accept the charges and I will have the depot book collection for you as soon as possible.
Best Regards,
Isma
Home Done
Hi,
Thank you for your email and I am sorry to hear you wish to return one of your item. Can you please confirm no fitting was attempted on any part of the item and share images to confirm it is in original, resaleable condition. The item must be fully packaged for return. Once we receive your response, we will raise this with the vendor for you for collection. As this is a change of mind return, please note a return charge will incur on this item.
Best Regards,
Isma
Home Done
Date of Delivery:
27/02/2023
Reason for return:
Not satisfied with purchase
Item Condition:
Packaged
Message
We would like to return the following wardrobe - we ordered two but the quality is very poor, so we would like to return the 2nd wardrobe
Chicago II Sliding Door Wardrobe - White, Black, Oak, Walnut, Wenge, Grey
SKU: SHC1
Colour
Grey
Size
180cm
Optional LED Lights
Without LED Lights
1 £539.99”
“Home Done
Not for me , I ordered two black gloss shelves
When they arrived they were a mess
Scrapped all over
So I will be returning for a full refund
And would not be ordering anything from here again
:-(((((((((((”
“Only sent notice of delivery on the day, furniture is very poor quality and an absolute nightmare to put together. The screws are poor quality and several snapped, one of the pieces was damaged, can't see it once complete but still shouldn't be damaged.”
