“The wardrobe is fantastic, requires at least two people to put it together. However, the delivery service should be really improved- I have had it cancelled three times and they tried to blame me. First time I couldn’t do the scheduled delivery as I was not going to be home(first time) and I did advice that I work and can only do after 6PM or a day that I take annual leave. The delivery was scheduled for one day AFTER 6PM, confirmed a day before and then on a day the deiver calls me in the middle of the day that will be at mines in 1-2h. When it was clearly specified to be after 6PM(so cancellation second time). The driver did promise to collect it on a day that I took an anual leave, we agreed times 11-16 o’clock. By 6PM there was nothing delievered and when I called the depot they were surprised I was expecting a parcel, but blamed me for cancelling it for the third time. Absolutely ridiculous. Home Done- you could do better!”
“Order never arrived within the estimated delivery dates (still haven’t received) No communication from the company about when it would arrive. They were impossible to get ahold of, no-one answers the phone. Sent me tracking information for someone else’s order including personal information. No compensation or good will offered. Will never use again and issues will likely never get resolved. Do not use.”
“Hard to get hold off on the phone, long delays in responding.
The sofa was to big looked totally different than the pictures, I am askin for a return and the smaller version, two days later I am still waiting for a response.
The website states easy return.”
“Been advised twice when delivery due still waiting 😡 not even notified that they would not be delivering 😡😡 waste of space please keep away😡😡😡 still waiting 😡😡😡😡”
“Item not arrived phoned said would email next day to let me know when my item will arrive ? Ment to have been between 14th-17th February . Very bad costumer service”
“The dimensions of the sofa described did not make clear that the corner sofa came in 2 pieces not 3, so was innitially sent back as could not fit, to cancel order read the small print £169 to cancel the order , or for slightly less i could pay to have it remade as 3 pieces, talk about stuck between a rock and a hard place,
Also a footstool was pictured with the order online, with the option to have a fixed stool, or one that opens for storage, nowhere online did it state that the open storage stool would be a completely useless different item than was photographed online, much smaller than pictured and with zero padding making it useless as a footstool.
Do NOT use this company, their customer service and returns policy are entirely unreasonable.”
“We had awful experience with this company. We had to wait for more than 2 months for our delivery. When we tried to contact Home done - we were very often were unable to get through on the phone. When we decided that enough is enough and wanted to cancel the order - we have been threatened then with extra charges despite that the company was at breach of contract. Avoid!”
“Do not order this item . It was complete rubbish . Definitely not worth the money. It came in a million bits which did not fit together and had bit broken . I am waiting to get my money back.”
“Absolutely disgusting company would never use these again and I’d advise anyone thinking of using the company to steer clear of this company. They send you the wrong item then except you to pay £39.99 to have it collected total rip off they should be shut down”
“Not happy. First time I have decided to shop away from Amazon. Ordered a wardrobe for my son's bedroom. Several panels turned up cracked. Tried to call to speak to someone and stayed on hold then gave up. Emailed, and applied for a refund. Waiting to hear back as to whether I throw the wardrobe panels on the skip or if it will get picked up. In the meantime, my son's bedroom which should have been finished for his birthday looks like a jumble sale with clothes waiting to be put away.”
