“The sideboard wasn’t the best quality. It came with slight damage to the rear panel and a corner, and the holes for the black iron handle didn’t align. The magnet for the large door was broken and I had to sand the door for it to close. That said, I have kept the sideboard although it is more shabby than chiq!”
“Buying wardrobes from Home Done has been the worst experience I’ve ever had in buying furniture. It’s as though they pick delivery dates out of a hat. It took several emails and phone calls at least 3 times a day for a week before I finally received delivery of the wardrobes, only to find one of the mirrored doors was smashed. They had charged me £338 for fitting on top, but failed to disclose that the delivery staff were not going through fit it. I had to wait another 2 days on top of the already delayed delivery, for the fitter to come. Luckily the fitter is my witness that the door was broken on delivery. But I now have to wait for the Door to arrive. Home Done are terrible. I highly recommend potential customers to buy their furniture elsewhere.”
“I am extremely impressed with the service and item received .I received excellent communication throughout the process related to delivery and after sales .The item is good quality and provides more than adequate sturdy storage as well as looking sleek.”
“Great product. As described and look fantastic in my home. Only issue was no exact delivery date. Rung 20mins before delivery, thankfully I was in, and then items were literally dropped off and without a bye the delivery guys had gone.”
“Great company - good quality furniture with easy to follow instructions for building.
Easy to follow website ordering with fast and efficient delivery within a few days.
Excellent service - highly recommend”
“I bought my coffee table after one that I got elsewhere arrived broken. ( still waiting for it to be picked up)
I'm really pleased with the table and would recommend especially as it was half the price of the one that arrived broken from another company.
It took my husband more than the suggested 1hr to put together but it was worth waiting for.”
“WOW…… Just WOW!!!
What a bloody brilliant company. From the very start the service has been perfect. I wasn’t sure of the name of the piece of furniture I wanted but they expertly pointed me in the right direction. From there I was able to reach out for help anytime I wanted. They guided me through payment & delivery instructions.
From beginning to end they have been fantastic.
(Oh the item I didn’t know the name of was Lancaster Lift Up Coffee Table lol)
Thanks a bunch guys. Have a good Christmas.”
“All good in the end we didn't get to the best start but after emailing them and getting a quick response and a couple off phones my issue was resolve
I will give customer service 8 out 10 the people I spoke too were lovely and issues resolved my criticism is that you need to up date your customers on where there purchase is on the process before delivery I felt like I wasn't kept in the loop and started to question if I'd been scared I wasn't thankfully and the settee was delivered a week late but can be expected this time of year the settee is lovely and very please with the eventual outcome”
“Really happy with my order and the help of staff when I had an issue with my delivery address (my mistake) and the help rectify it with the courier! Already recommended to a friend”
