Home AV Direct Reviews

Name: Home AV Direct
Address: 6 Bilton Way, 6 Bilton Way, Hayes
Rating: 4.82

4.8 Rating 4,796 Reviews

96 %

of reviewers recommend Home AV Direct

Company Reviews

Metrics

4.8

Based on 4,796 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Home AV Direct 5 star review on 11th October 2025

Sebastian

Home AV Direct 5 star review on 6th December 2024

Barry Kavanagh

Home AV Direct 5 star review on 18th September 2024

David Judd

Home AV Direct 5 star review on 20th April 2024

Rebecca Martin

Home AV Direct 5 star review on 16th December 2023

Roseanne Verbitsky

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Smooth transaction and delivery however a little more equipment knowledge by the salesman would have saved me some money as I asked his opinion on suitable speaker cable (which I went ahead and purchased) for the speakers I was buying but he failed to tell me that the speakers came supplied with cable.”

Helpful Report

Posted 5 years ago

“Still waiting for one missing item from maker, but support is dealing with it. Delivery time abroad was short and with reasonable price. Overall impression is OK - recommended.”

Helpful Report

Posted 5 years ago

“Fast delivery, safely packed. Only thing annoying me is that you have to pay delivery yourself for your returns.”

Helpful Report

Posted 5 years ago

“Good Service”

Helpful Report

Posted 5 years ago

“Very good service. I ordered a Bose Bass Module, which is a great piece of kit - accompanies my Bose Soundbar 500 and Bose Surround sound speakers. My order came within a few days by private courier. The price was £100 cheaper than the Bose website x.”

Helpful Report

Posted 5 years ago

“Great pricing, cheaper than anywhere else on the web, bit of an issue with paying on the website but soon sorted out by the support team. Goods delivered on time and no damage, would definitely recommend and use again.”

Helpful Report

Posted 5 years ago

“RECIEVED PART OF MY ORDER ON TIME AND AN E-MAIL INFORMING ME THAT THE SECOND PART WAS OUT OF STOCK BUT DUE IN AFEW DAYS. i RECEIVED THE SECOND PART THE DAY AFTER IT WAS DUE IN STOCK. I THINK I SHOULD HAVE HAD THE E-MAIL SOONER THAN HAVING RECIEVED MY FIRST PARCEL AT THE SAME TIME AS THE E-MAIL”

Helpful Report

Posted 5 years ago

“Good website and order arrived when expected. No issues.”

Helpful Report

Posted 5 years ago

“Good price, fast delivery”

Helpful Report

Posted 5 years ago

“On time, pleasant service, couldn't give 5* as I didn't meet anyone apart from the delivery driver!”

Helpful Report

Posted 5 years ago

“Excellent and timely service with the music delivered in a secure and sturdy box.”

Helpful Report

Posted 5 years ago

“Great price, disappointing that the next day delivery wasn’t quite next day as they had to wait for the stock to come despite it showing as in stock. Meant a trip out to my DPD parcel collection point as there was no one in on the day it got delivered”

Helpful Report

Posted 5 years ago

“I was very pleased with the service given by this company. The only reason I didn’t give 5 stars is because there is some confusion over timescales if you want banana ends fitting to connection cables. Maybe it could be made clearer on the web site that this adds a 24 hr delay in sending out the order. All other aspects of the order were dealt with really well and it’s good to be able to speak directly to the team.”

Helpful Report

Posted 5 years ago

“Ordered an open box product. Would have helped to know the reason why the box was open.”

Helpful Report

Posted 5 years ago

“Very efficient company and the items are as ordered.”

Helpful Report

Posted 5 years ago

“Good. I am happy with the product.”

Helpful Report

Posted 5 years ago

“Very good service”

Helpful Report

Posted 5 years ago

“Supplied as promised”

Helpful Report

Posted 5 years ago

“No problem with AV Direct but did have some problems with DPD, which meant I did not receive my package until 6 days after ordering.”

Helpful Report

Posted 5 years ago

“Good response however the delivery date was not amended as agreed and had to be redelivered on the requested day.”

Helpful Report

Posted 5 years ago

Home AV Direct is rated 4.8 based on 4,796 reviews