Home AV Direct Reviews

Name: Home AV Direct
Address: 6 Bilton Way, 6 Bilton Way, Hayes
Rating: 4.82

4.8 Rating 4,823 Reviews

96 %

of reviewers recommend Home AV Direct

Company Reviews

Metrics

4.8

Based on 4,823 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Home AV Direct 5 star review on 11th October 2025

Sebastian

Home AV Direct 5 star review on 6th December 2024

Barry Kavanagh

Home AV Direct 5 star review on 18th September 2024

David Judd

Home AV Direct 5 star review on 20th April 2024

Rebecca Martin

Home AV Direct 5 star review on 16th December 2023

Roseanne Verbitsky

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great speakers. Very good price. Next day delivery got delayed by DPD, without any reason given, which let's the purchase experience down a bit when ordered from this company as I knew I'd be home the next day!”

Helpful Report

Posted 2 years ago

“I ordered Triangle BR03 speakers. They arrived but it appears the courier dropped the box so they were damaged on the corner. So I talked to someone on the phone. They directed me to send an email with pictures so I did. I talked to 'Vee' via email, who offered me £35 partial refund initially. So I asked for £50, to which they replied with £45 is what they can do, but that's not good enough, so I asked for a replacement, to which they replied with we can do £50. I felt a bit slighted and messed around with. I don't feel £50 was worth it, so I asked for £100. To which they responded with a message about how they'll sort it the following week. I called on opening day and spoke to Dips, who was lovely, and he informed me that they do not have a replacement on hand and he would have liked to get me, new speakers, so I asked him what's the best they could do, and he said £70. I was happy with £70, and he was very empathetic and compassionate when speaking with me, something I did not feel was the case with Vee. Overall I'm happy with my purchase, and ideally, I would have liked the speakers to be pristine on arrival but waiting a few weeks for a return/replacement is a hassle I do not want to go through. I do not understand why Vee did not initially offer me the maximum partial refund possible, I don't like nor understand how when I asked for £50, they tried to haggle with me, instead of just accepting, leading me to become more upset feeling slighted and having a damaged product. I feel that Dips made up for it because otherwise I would have just refunded the whole thing and got them elsewhere. A Lesson in customer service is to be learned here somewhere. I am happy overall and may decide to purchase from HomeAV again. I felt (at the end) taken care of and respected.”

Helpful Report

Posted 2 years ago

“Item received as described Swift delivery process Good communication and service”

Helpful Report

Posted 2 years ago

“Very happy with the service I received and the items I purchased.”

Helpful Report

Posted 2 years ago

“Responded swiftly to email enquiry and delivered as promised 😊”

Helpful Report

Posted 2 years ago

“All good, ordered over the weekend and delivered on Tuesday. Product as expected and best price.”

Helpful Report

Posted 2 years ago

“Av Direct are very responsive. They are real people and reply quickly to a message. Their prices seem competive so there are no downsides to good customer relationships. Delivery was very prompt and met their claimed delivery period”

Helpful Report

Posted 3 years ago

“Delivered as expected, product seems very good and works well. Slightly horrified by the returns policy when I read it properly but fortunately no need to test that.”

Helpful Report

Posted 3 years ago

“Very Good price,Very quick dispatch/service, and great product only let down by the delivery carrier-dpd (slow as usual)”

Helpful Report

Posted 3 years ago

“Almost flawless victory with one exception. The record weight clearly shown in the advertisement is not included. Also shown un the literature that comes with the system. It's disappointing that an accurate picture is not presented as the indicative article.”

Helpful Report

Posted 3 years ago

“mixer delivered on time NO USB cable came with the mixer”

Helpful Report

Posted 3 years ago

“Good price for an open box, very prompt and efficient delivery by dpd.”

Helpful Report

Posted 3 years ago

“Helpful and knowledgeable people. I bought a ortofon bronze cartridge. Unfortunately the cartridge got lost in the delivery process. They have reimbursed me for the non delivery. I wouldn't hesitate to use the services of Home AV Direct in the future.”

Helpful Report

Posted 3 years ago

“Had a small issue with the wrong model sent out to me - this happened twice and after kicking up a fuss as it would have been over a week the time I would have received the correct model - they brought it to my house personally that night and swapped it over ! Well done Vee - good customer service - shame you dispatch team let your company down twice before you stepped in to sort what would have been a disaster”

Helpful Report

Posted 3 years ago

“Easy to use website and delivery as promised.”

Helpful Report

Posted 3 years ago

“Great price delivery was a little delayed but arrived OK and feedback from Hone AV was good”

Helpful Report

Posted 3 years ago

“Quick enough dispatch, product as should be. All good.”

Helpful Report

Posted 3 years ago

“Good service”

Helpful Report

Posted 3 years ago

“Bought Sonos arc. Very competitive price which was on offer so thought why not. On a Sunday bought via website, and received emails confirming transaction and was awaiting another regarding delivery( As stated). As it was next day delivery expected it on Tuesday and to be fair it arrived that day. But from Sun to Tues AM nothing confirming this was the case, or that it had been dispatched. Checked website and it had gone up in price so had some reservations as to what was happening. Tues AM DPD confirmed delivery. So all fantastic with the exception of order status update and what was happening. Slight improvement in comms and the next rating will be 5 stars!”

Helpful Report

Posted 3 years ago

“Ordered a vinyl player and speaker system for a Saturday delivery on friday. It didn't arrive on Saturday, but home av direct followed it up it arrived on Wednesday and then refunded me the £15 I had paid for Saturday delivery. Though I will say that they probably would not have done this unless I had prompted them. Overall though decent service.”

Helpful Report

Posted 3 years ago

Home AV Direct is rated 4.8 based on 4,823 reviews