Home AV Direct Reviews

Name: Home AV Direct
Address: 6 Bilton Way, 6 Bilton Way, Hayes
Rating: 4.82

4.8 Rating 4,742 Reviews

96 %

of reviewers recommend Home AV Direct

Company Reviews

Metrics

4.8

Based on 4,742 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Home AV Direct 5 star review on 6th December 2024

Barry Kavanagh

Home AV Direct 5 star review on 18th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the service I received and the items I purchased.”

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Posted 2 years ago

“Responded swiftly to email enquiry and delivered as promised 😊”

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Posted 2 years ago

“All good, ordered over the weekend and delivered on Tuesday. Product as expected and best price.”

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Posted 2 years ago

“Av Direct are very responsive. They are real people and reply quickly to a message. Their prices seem competive so there are no downsides to good customer relationships. Delivery was very prompt and met their claimed delivery period”

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Posted 2 years ago

“Delivered as expected, product seems very good and works well. Slightly horrified by the returns policy when I read it properly but fortunately no need to test that.”

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Posted 2 years ago

“Very Good price,Very quick dispatch/service, and great product only let down by the delivery carrier-dpd (slow as usual)”

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Posted 2 years ago

“Almost flawless victory with one exception. The record weight clearly shown in the advertisement is not included. Also shown un the literature that comes with the system. It's disappointing that an accurate picture is not presented as the indicative article.”

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Posted 2 years ago

“mixer delivered on time NO USB cable came with the mixer”

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Posted 2 years ago

“Good price for an open box, very prompt and efficient delivery by dpd.”

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Posted 2 years ago

“Helpful and knowledgeable people. I bought a ortofon bronze cartridge. Unfortunately the cartridge got lost in the delivery process. They have reimbursed me for the non delivery. I wouldn't hesitate to use the services of Home AV Direct in the future.”

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Posted 2 years ago

“Had a small issue with the wrong model sent out to me - this happened twice and after kicking up a fuss as it would have been over a week the time I would have received the correct model - they brought it to my house personally that night and swapped it over ! Well done Vee - good customer service - shame you dispatch team let your company down twice before you stepped in to sort what would have been a disaster”

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Posted 2 years ago

“Easy to use website and delivery as promised.”

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Posted 2 years ago

“Great price delivery was a little delayed but arrived OK and feedback from Hone AV was good”

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Posted 2 years ago

“Quick enough dispatch, product as should be. All good.”

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Posted 2 years ago

“Good service”

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Posted 2 years ago

“Bought Sonos arc. Very competitive price which was on offer so thought why not. On a Sunday bought via website, and received emails confirming transaction and was awaiting another regarding delivery( As stated). As it was next day delivery expected it on Tuesday and to be fair it arrived that day. But from Sun to Tues AM nothing confirming this was the case, or that it had been dispatched. Checked website and it had gone up in price so had some reservations as to what was happening. Tues AM DPD confirmed delivery. So all fantastic with the exception of order status update and what was happening. Slight improvement in comms and the next rating will be 5 stars!”

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Posted 2 years ago

“Ordered a vinyl player and speaker system for a Saturday delivery on friday. It didn't arrive on Saturday, but home av direct followed it up it arrived on Wednesday and then refunded me the £15 I had paid for Saturday delivery. Though I will say that they probably would not have done this unless I had prompted them. Overall though decent service.”

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Posted 2 years ago

“Good communication Was able to track through dpd Good overall service”

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Posted 3 years ago

“Delivery was as planned. Product is good.”

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Posted 3 years ago

“Good prices , and a good response with a faulty item”

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Posted 3 years ago

Home AV Direct is rated 4.8 based on 4,742 reviews