Home AV Direct Reviews

Name: Home AV Direct
Address: 6 Bilton Way, 6 Bilton Way, Hayes
Rating: 4.82

4.8 Rating 4,855 Reviews

96 %

of reviewers recommend Home AV Direct

Company Reviews

Metrics

4.8

Based on 4,855 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone

Home AV Direct 5 star review on 11th October 2025

Sebastian

Home AV Direct 5 star review on 6th December 2024

Barry Kavanagh

Home AV Direct 5 star review on 18th September 2024

David Judd

Home AV Direct 5 star review on 20th April 2024

Rebecca Martin

Home AV Direct 5 star review on 16th December 2023

Roseanne Verbitsky

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product as described”

Helpful Report

Posted 10 months ago

“Bought a Marantz CD player from AV Direct and was very happy with their service. The only reason I didn't give them 5 stars is because they use DPD, by far the worst delivery company ever. They messed me about terribly, wasted my time and lied about me not being in etc etc, and I got it days later than specified.”

Helpful Report

Posted 1 year ago

“Very good pricing and valued service.”

Helpful Report

Posted 1 year ago

“I had to email to get a tracking number for my order, but I got it promtly, communication was good and I received the headphones on time.”

Helpful Report

Posted 1 year ago

“Paid - Sent - Fast and Simple 👍😊”

Helpful Report

Posted 2 years ago

“Quick delivery”

Helpful Report

Posted 2 years ago

“Fast service - let down a little as the overnight delivery was delayed by 2 days but resolved after I dropped an email enquiry very quickly Otherwise v happy”

Helpful Report

Posted 2 years ago

“Delivery as stated, item in good order as described. Disappointed that there was no case with it, being a special edition, and no other cases match. Also I registered for a discount before I bought the item, which was not applied. I shouldn't have bought on a Sunday.”

Helpful Report

Posted 2 years ago

“I'm very happy with the speakers themselves (Focal Aria 936K2 ) ex demo so can't put less stars. The packaging however was not good both boxes were ripped and the gloss speaker is scratched. They should have been better protected”

Helpful Report

Posted 2 years ago

“I'm very pleased with the service. Quick and easy delivery within a sort space of time, and of course a competitive price. My only concern is the Bose pa once un-boxed had condensation on it? This doesn't seem to have affected the system, but a concern nonetheless. My experience is packaging usually comes with a moisture bag which absorbs any moisture? This is the only reason for 4 stars instead of 5”

Helpful Report

Posted 2 years ago

“Found the purchase of my speaker so easy there web page was easy to navigate Also the price was one of the lowest I found my product was delivered exactly when they said it would All in all great service”

Helpful Report

Posted 2 years ago

“Good value for money and excellent customer support.”

Helpful Report

Posted 2 years ago

“Customer service is excellent, always someone available to talk to when seeking advice. The only criticism I could mention was on delivery. The items arrived on 3 different days so I had to keep phoning to find out what was happening regarding the items, eventually all the components arrived safely & in good order.”

Helpful Report

Posted 2 years ago

“Good service”

Helpful Report

Posted 2 years ago

“Checked in on my order to see how it was going and they were responsive and clear. Arrived when they said it would.”

Helpful Report

Posted 2 years ago

“Easy to deal with and order items through. Only thing that let them down from my perspective was receiving a dispatch notification with my tracking number. I had to dig into the website to find out when my item was arriving.”

Helpful Report

Posted 2 years ago

“Quick and efficient delivery order process could of been a little streamlined.”

Helpful Report

Posted 2 years ago

“Timely delivery but the sub came with a cracked and broken power plug”

Helpful Report

Posted 2 years ago

“No problem with Home AV direct, just the usual DHL cockups!”

Helpful Report

Posted 2 years ago

“The Bose sound at remote control arrived promptly and works perfectly. The only issue I have is there was no paperwork, invoice with the product. If the remote need to be returned I had no proof of order, price or where it needed to be returned to.”

Helpful Report

Posted 3 years ago

Home AV Direct is rated 4.8 based on 4,855 reviews