Home AV Direct Reviews

Name: Home AV Direct
Address: 6 Bilton Way, 6 Bilton Way, Hayes
Rating: 4.82

4.8 Rating 4,674 Reviews

96 %

of reviewers recommend Home AV Direct

Company Reviews

Metrics

4.8

Based on 4,674 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Home AV Direct 5 star review on 20th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and prompt delivery”

Helpful Report

Posted 3 years ago

“Excellent service”

Helpful Report

Posted 3 years ago

“Good service.”

Helpful Report

Posted 3 years ago

“Would have got very good but there was a problem with my delivery this was down to them it was Bose later delivery to Home AV Direct so instead of one day delivery It took four I had to phone to find out what was going on they should have informed me there was a problem”

Helpful Report

Posted 3 years ago

“Prompt service”

Helpful Report

Posted 3 years ago

“Positive :Prompt service and quick despatch. Needs to improve : More cordial interaction will be appreciated.”

Helpful Report

Posted 3 years ago

“Tricky with coronavirus, but very good service and the product as specified.well done.”

Helpful Report

Posted 3 years ago

“First time I used them. Everything worked well and was delivered on time,”

Helpful Report

Posted 3 years ago

“So far bought speaker stands and marantz cd , slight hiccup with the stands but was sorted no problem , good and quick service , lots in stock so not waiting”

Helpful Report

Posted 4 years ago

“Very pleased with the service. Delivery was quick even although it was during the pandemic. The prongs on the plug did not align with the socket but when I phoned them there was no problem and I’m waiting on a replacement arriving. Would not hesitate to recommend them.”

Helpful Report

Posted 4 years ago

“Quick and easy”

Helpful Report

Posted 4 years ago

“Good, no issues”

Helpful Report

Posted 4 years ago

“Good service & fast delivery ... especially in the current climate of the Corona lockdown. The turntable (Pro-Ject VTE) is as eye-catching as I hoped but also works beautifully. The speakers (Kantu YU-4 - which the team recommended) were more than I was going to spend but are worth every penny. Would recommend you guys & use again.”

Helpful Report

Posted 4 years ago

“I ordered a black Sonos sub that didnt arrive. I rang to be told it was out of stock and would I accept a white sub. I agreed, and it was delivered with the wrong power cable. To be fair though the support was good and the issue was well managed with both replacements arriving next day.”

Helpful Report

Posted 4 years ago

“Great price and delivery was great once dispatched. Had to chase up order as originally was not sent to DPD after notification that it had.”

Helpful Report

Posted 4 years ago

“Purchased as a gift. Arrived on time .very good value for money. Recommended supplier.”

Helpful Report

Posted 4 years ago

“Pads arrived as when stated. The sticky rings required to fit them to my headphones were not in the box but customer services were very quick to arrange for these to be sent out to me. These have not arrived yet but it’s only been two days since my email to them so they should be with me by the end of this week.”

Helpful Report

Posted 4 years ago

“After a slight hiccup with the order, just one of 2 items in stock, delivery was very good & am very pleased with the speakers. It would be helpful if an email advising out of stock items to follow could have been sent and account details updated accordingly. Understand these are not normal times so accept this might normally be the practice.”

Helpful Report

Posted 4 years ago

“The product is perfect and exactly as described. Delivered on time and promptly even in these current circumstances. We had interest free credit which was quite cumbersome having to upload photographs of id; never experienced that before. That bit was less easy. However we would use again as price was competitive and service excellent”

Helpful Report

Posted 4 years ago

“No problems buying high end hi fi equipment from Home AV Direct”

Helpful Report

Posted 4 years ago

Home AV Direct is rated 4.8 based on 4,674 reviews