“This is the last time we use Holiday Taxis - we already switched to going direct to local taxi firms in Ibiza because of ridiculous mark-ups in the last two years from Holiday Taxis but thought the prices were still acceptable in Mallorca so used them again this year. It was fine from Palma Airport to Puerto Pollenca but coming home was a different story. Holiday Taxis' system of telling you what time they will pick you up to go to the airport, based on your flight time, is always annoying but on this occasion they were also late! So after spending 5-10 minutes standing outside the hotel in the sun looking for our ride we were not thrilled to find our people carrier (not standard car) had virtually non existent air conditioning - there were holes overhead where the nozzles should be . Our one hour ride to Palma Airport was appalling due to the heat - we obviously had no time to find alternative transport options due to Holiday Taxi's tight timing for our flight departure. This was in no way the driver's fault - in fact he remarked on how hot it was and had his window open - in fact he drove well but the heat in that van was intolerable!”
“I have the voucher with the correct hotel and address but the driver had me for pick up and drop off at another hotel. The pick up time for the airport was 6.35am I waited from 6.20am and after 45 minutes phoned the emergency number several times with no response. Fortunately at 7.15am another coach arrived for a family and I was allowed to board.
Drop off was at the wrong hotel and the driver was not scheduled for it so had a 20 minute walk with suitcase.
I am therefore very unhappy with this service”
“Very Bad, Do not use this company. I booked a transfer with them, I was charged for a journey that I never, took after 2 calls with them confirming the dates were wrong for Pick up and collection a month before I was due to go, they never amended the booking. Now that it is coming to the time for our holiday, I checked the booking, it is still wrong, and they will not amend the booking, as they say it is in the past, now they want me to book again and charge me of course again, I would rather walk to the hotel than book them again.”
“Really disappointed with the service. My transfer was booked for 6.30 in the morning, but he turned up at 6.00 . When we asked him to wait he just left without notified anyone. The private taxi cost us €92 . I will advised everyone not to use this service. No one speak English when you contact them in turkey and really rude .”
“I have used this same service multiple times in the past & give or take we understand that things happen but remain calm an understanding with unplanned changes. On one of my recent experiences my driver was over 45 minutes late which ended up with me getting on the wrong transfer. I was later collected over an hour later at a different hotel, grateful that I wasn’t left stranded after a few phone calls.
On my very last pick up I had a problem which delayed me by 20 minutes. My driver came 5 minutes early (18.55) but there was 5hrs and 20mins before my flight which was just 1hr and 15mins drive to the airport. Upon the driver’s arrival I sent my daughter down on the bus with our bags as I quickly tried to sort out the problem. She told me that he threatened to drive off without me. When I did arrive I barely got a foot on & he threatened to close the door on me & starting to pull off telling me to hurry up and get on! Once on, he was screaming and shouting at me. I was so shocked & flustered, all I could do was say sorry. This behaviour continued for half of of the journey. It was quite unpleasant and intimidating. He was eating, drinking and on his phone for the entire journey! Need I say any more!! Not a true reflection of this company but definitely a true experience!!”
“On arrival, they were late picking us up and we had to stand in the heat with 2 young children after a long flight , so not good but the driver did try to make up the time on way to hotel and did offer to stop for us to get a drink, the transfer back however was not good at all , 45 mins late picking us up and we had already been there 15 minutes before so we’re waiting nearly an hour. On the way to the airport the driver was answering continuous calls and texts and messages and was not concentrating on the road to the point that there were two near miss crashes and then had the audacity to ask us to pay him a tip and asked why we would not give him a tip so we said our tip is to concentrate on your driving and not on your phone. Very Dissatisfied with your driver on the way back
Debbie Smith”
“Return trip from the White House Kalkan was terrible. The driver was rude to the owner. When we got to departures he took my case out, left it in the road and drove off!!”
“We were left yesterday to get our own way to the airport, as the coach which had Easyjet on it, so that confused us, ...he pulled in, then pulled out ....no driver coming out to call our name, nothing ...I,m DISGUSTED”
“Transfer never turned up on our return trip back to the airport, had to arrange for a private taxi as we were at risk to missing our flight check in time.”
“The taxi service was not delivered. I waited in the airport and even got the help of local airport staff who repeatedly telephoned the number on my pick-up confirmation, with no result. Subsequenly, Holiday Taxis state that the driver was waiting on time and that they had GPS evidence - surprising that GPS worked inside the terminal. Anyway, pointless making an effort to dispute - they obviously rely on that.”
“When we arrived at Punta Cana the operative stated that we had booked a taxi to a hotel in Punta Cana when the confirmation clearly stated we had booked and reserved a taxi the the Caribe Express terminal in Santo Domingo.
No one wanted to accept the booking which in result meant we waited two hours before the transfer company accepted our booking and took us to Santo Domingo.
We arrived just in time to take the final bus to Sosua, our destination.
A very fractious time and a worry that we would remain in the airport for the night was narrowly missed. Thank you”
“Ordered and paid for a minibus, got a regular sized car that was too small despite making very clear in telephone booking process that a minibus was needed for luggage. Had to order a second cab last minute through UBER incurring additional unnecessary expense but no choice as would have missed our flight. At time of writing waiting to hear back from customer services….”
“Une catastrophe, surtout pour le transfert du retour. A l'aller les indications de l'emplacement du bus n'étaient fiables. Quant au retour 45 minutes de retard !!! Le bus était passé devant nous sans s'arrêter puis s'était trompé et nous attendait ailleurs... les appels téléphoniques étaient aussi très compliqué, la personne a raccroché 2 fois ! Je ne recommande absolument pas. Il y avait des transports urbains directs et 4 fois moins chers.”
“We had a long wait at airport in Burgas to go to our resort! Wd didn’t get picked up on the 17th July on our departure so we paid for a taxi to the airport I won’t be using your company again”
“I never got my ride. My drop off location changed and when I told you about it, you never responded. I tried canceling it but you told me it was too late so I will probably never use Holidy taxis again”
