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"Used this company fora trip to the costa brava. Below is a brief summary of what happens when things go wrong...basically, they pass the buck. I've also added this under Holiday taxis. both as bad to be honest. 8 weeks down the line and I've given up on them both.
As can be seen from my profile I have traveled around a bit, during out my own arrangements without a probe, often using local transport. As I'm getting on in years I decided to take it easy and booked a shuttle from Girona to Lloret with this company on 3rd may 2017.'when we arrived the rep told us that there would not be a bus and that we should get a taxi and claim the cost of the transfer back from holiday taxis. We did and expected a simple process to get a refund. We had booked then through travel republic so contacted them and have the details. 1-hour later TR stated they had contacted holiday taxis and we would get a response in 28-days. We didn't. RE contacted them and have 14 days for a response still nothing. I contacted them myself and wss told they had no record of my complaint. 7 weeks down the line they have asked for a taxi receipt ( we shared one).. If they can't get something so basic sorted out God help anyone who had a serious problem I have emailed them myself and contacted them on Facebook. No response. They say you can tell how good a company is by its response when things gob wrong. This lot have failed miserably. Scandalous, I really would avoid this lot at all costs.
Dear Mr Gale
Thank you for your recent Complaint Form received on the 4th June 2017. I do apologise for the delay in providing a response.
We do aim to please every customer and I am sorry that on this occasion you are not satisfied with your experience of booking through Travel Republic.
Travel Republic is an online travel agent and acts as agent to various travel providers. In the case of your booking, the relevant travel provider was Holiday Taxis.
I have relayed your concerns to Holiday Taxis and over the past few months we have tried our utmost to obtain a formal reply from them, regrettably we have been unable to obtain their comments and for this I do sincerely apologise.
I note that Holiday Taxis have advised you that they are refunding the amount of £13.96. I have tried on several occasions to find out what this amount represents, however unfortunately I have been unsuccessful with this. I am happy to offer you this amount and I will continue to chase Holiday Taxis in order to find out this information. I would like to apologise on behalf of Holiday Taxis for the experience that you had whilst in Costa Brava, as I can appreciate this is not what you would wish for whilst on holiday.
In view of the above comments I would like to offer you a payment of £13.96. This is offered by Travel Republic and on behalf of Holiday Taxis. I have therefore arranged for this amount to be refunded back in the same format you made payment under our PCI Compliance regulations. Please note that this may take up to 3-5 working days to be processed.
As well as this I would be pleased to offer you a 10% discount voucher which can be redeemed against a future accommodation booking with Travel Republic within the next year. This has been posted to you today. I hope you will accept this with our compliments and it will go some way towards alleviating any feeling of discontent.
We do hope that you are satisfied with the outcome of your complaint, however if you do wish to provide further written correspondence in response to the above comments, please click here. This will take you back to the complaints form where you can submit your further comments.
In closing, I thank you for taking the time to contact us, and for bringing these important issues to our attention.
Obviously not happy, this has been handled appallingly by both parties involved. I have now lost the will to live. let's just put it down to a lesson learned. In future I reckon I may be as well making my own travel arrangements. I will donate the refund to charity so that at least some good comes out of this whole sorry saga."