“Met straightaway on arrival at Naples Airport. Nice comfortable vehicles. Kept fully informed for the return journey. Collected at the agreed time. Very happy”
“cost effective and reliable. Second time used in NYC. they seem to use individual drivers/cars so quality a little variable but all still good. good direct communication from drivers in advance also which was helpful. we made a late change to a booking and it was handled efficiencly. have used service in other parts of the world and recommend holiday taxis.”
“We waited over one and a half hours for the transfer, were not given any accurate information about the delay, just kept telling us it would be coming in ten minutes time
Transpires it was waiting for a flight to arrive from Birmingham which was very late
Have made this journey many times in the past but the driver took a different route which took considerably longer”
“Depuis 15 ans c'est la 1ère fois où je suis très mécontente, nouveau fournisseur VIAJES RUSADIR Portugal, j'ai attendu plus d'une heure à l'aéroport de Faro, ensuite le chauffeur m'a conduit à l'Holiday Inn d'Albufeira alors que ma réservation était à destination de l'Holiday Inn à Armação de Pêra.
J'ai dû indiquer le trajet pour Armação de Pêra au chauffeur, qui m'a dit que sur les informations qui lui avaient été transmises étaient erronées (Albufeira).
J'avais l'habitude du fournisseur BEST TRANSFERT 4 U-Faro shuttles où tout se passait mieux avec beaucoup moins d'attente à l'aéroport.
Dans ces conditions où vous travaillez avec VIAJES RUSADIR je ne solliciterai plus les services de HolidayTaxis pour les prochaines réservations, attente trop longue...”
“For any future riders, please be aware of my shared experience. Upon arrival, leaving the Punta Cana airport to the hotel is was a mishap. We walked to the check in counter as stated from the email confirmation. We walked up the gentlemen looked confused and stated we weren’t on the list. I then began to message the emergency number and called where no one responded. We were left to coordinate our own ride to the hotel. Looking at a positive end, did receive an email from Juan Mota from Welcome Incming Services that they “We failed to provide you transportation”. Accountability was great however for the inconvenience the make up was not up to par. The next day we did receive a visit and spoke with Michael who provided further apologizes. In a situation like this some compensation or credit should have been given due to this big inconvenience. At this time I could not see myself ever booking with holiday taxis due to the bad first impression. I have yet to hear anything about a refund of some sort.”
“Very disappointed. Unable to locate coach as wrong sign had been put up in window. Had to wait well over an hour so we missed our dinner.
Driver very good.”
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