“I need to contact about both transfers I didn't get what I asked for which was the larger SUV !
I have pictures of the second pick up being wrong ..also the first lady driver wasnt welcoming”
“Taxi to los gigantes perfect
Taxi from los gigantes was very late. We were down early and waited an hour. We phoned a local taxi to take us to airport.we were a bit apprehensive as holiday taxis didn't turn up for our daughter last December”
“Driver was pleasant and helpful with luggage but was not at the meeting point on our arrival (10 minutes late) we had to phone him and the drive from the airport to the hotel was frightening. On exiting the airport and the motorway section he drove very fast ( way beyond the speed limit) wherever he could and was looking at his phone. Driving in town where roads were very busy was more controlled.”
“I was happy with the directions to the desk in the airport, the friendly team and driver, however the vehicle was very disappointing. It was a private transfer and I was the only person on a BeniConnect bus with seats removed. Embarrassing, very strange and not particularly comfortable. The return pick up in a hatchback was fine, but I will hesitate to use you again or recommend.”
“The service received for the two trips was very different.
The first trip from the airport to our accommodation was very good, with the ideal child seat provided, and the driver gave us local information during the journey.
The return trip was totally unsatisfactory. The driver arrived with a wholly unsuitable child seat. It was for a much older child. This put the safety of our infant at an unacceptable risk. The age requirements for the child seat were clearly defined in my booking.”
“Driver was late picking us up my friend and I walked around twice in airport, you rang me twice asking where we was,we was at pick up point in airport.when we found him he had board under his arm with our name on and was in his phone we had to ask him if he was our driver.when we got in his car he was texting and on the phone all the way to the hotel why driving this was not acceptable and dangerous”
“Bus would not start on arrival was asked to get off the bus. These things happen however I was singled out as I was travelling alone and told I would have to get a latter bus making my arrival time at my hotel 1630 instead of 1400 very disappointed.”
“Great price (£10). However from my flight landing to my drop off took 2.5hours. By car it takes 1hr. I rang ahead to ensure my drop off was close to my guesthouse - ut the coach could not drop me so I had to pay another £20 to get a taxi there. Not good!”
“Usually very reliable service. The transfer was 20 minutes late turning up. I called when it was 15 minutes late and was told the driver was "running a bit late". The vehicle was dirty, paintwork scraped and with a broken seatbelt. However we stopped on the main road out of Marmaris,,,,,and waited. Eventually a large coach from another company stopped and we joined the other passengers, by this point we were an hour late. My flight was delayed and I only had hand luggage so was still in time for the flight. However, this made the return journey far more stressful that it needed to be and I was annoyed that I was not given a full explanation when I called (to a native English speaker) and the driver was left to try and communicate to us in Turkish during the delay. Very dissapointing.”
“On arrival we were told our driver would be waiting with my name. After 30 minutes no driver. Rang the number that was given to me and was told to go to the desk. We waited a further 30 minutes and then told no drivers available but they could arrange a taxi which they would pay for. Queues at taxi were horrendous but they managed to get us one in quite fast time. Not what I wanted at the start of my holiday. The return transfer was perfect. Driver arrived on time.”
“I was at the desk 25 minutes after my arrival at the airport in Heraklion, arrival time of the plane was 30 minutes later than expected. They told my - not in a friendly manner - that my bus was gone and I have to come back again after one hour for more information. Then I had to wait again until all passengers for the transfer had arrived. Not really satisfactory.”
“Tempted to give 1 star however the transfer to the holiday was great; no issues. It was the transfer to the airport that has completely put me off.
Horrible communication from transfer (told us to meet at the entrance of hotel 15 minutes early to then be told he will be late because of an incident on the way - completely understandable but I was not contacted by the driver to be informed this however had to call the main line to find out what was happening)
After waiting the said time and still not seeing the driver and then calling the main line another 3 times to find out they also cannot contact the driver.
We ended up having to wait 45 extra minutes for the driver to arrive at the hotel.”
“The shuttle bus itself was comfortable, clean, and well-kept, which made a good first impression. Unfortunately, the experience was let down by the driving. The driver was very aggressive on the road, taking sharp turns and braking hard, which felt quite unsafe. Several passengers, myself included, were visibly uncomfortable throughout the journey. While the service has potential, I would strongly recommend that drivers adopt a calmer and safer driving style to ensure passengers feel at ease.
Just for clarity, the return driver (Sao Rafael - Faro) was fine and drove much better.”
“On arrival we had to wait 30mins for a driver to arrive after checking in, when the driver arrived we had to walk for 10mins to a multi story car park with all our luggage in 34 degree heat, not expected and not nice, got to the taxi, absolutely covered in sweat, travelling to benidorm, the taxi was fairly old, NO AIR CONDITIONING, AHHHG, we paid enough for our transfer, these days the taxi should be air conditioned, very poor, 34 degrees with a window slightly opened plus already boiling hot due to a long walk to the taxi at the airport i think is so poor. 1 bonus the taxi on our return much more modern WITH AIR CONDITIONING at last, I suggest air conditioning in that heat is a must.”
English