Holiday Taxis Reviews

Name: Holiday Taxis
Address: Suite B 2nd Floor Moore House13 Black Lion Street, Suite B 2nd Floor Moore House13 Black Lion Street, West Sussex
Rating: 4.33

4.3 Rating 3,704 Reviews

82 %

of reviewers recommend Holiday Taxis

4.3

Based on 3,704 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

Holiday Taxis 5 star review on 19th September 2025

Anonymous

Anonymous // 01/01/2019

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English

“I was at the desk 25 minutes after my arrival at the airport in Heraklion, arrival time of the plane was 30 minutes later than expected. They told my - not in a friendly manner - that my bus was gone and I have to come back again after one hour for more information. Then I had to wait again until all passengers for the transfer had arrived. Not really satisfactory.”

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Posted 1 week ago

“Tempted to give 1 star however the transfer to the holiday was great; no issues. It was the transfer to the airport that has completely put me off. Horrible communication from transfer (told us to meet at the entrance of hotel 15 minutes early to then be told he will be late because of an incident on the way - completely understandable but I was not contacted by the driver to be informed this however had to call the main line to find out what was happening) After waiting the said time and still not seeing the driver and then calling the main line another 3 times to find out they also cannot contact the driver. We ended up having to wait 45 extra minutes for the driver to arrive at the hotel.”

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Posted 1 week ago

“The shuttle bus itself was comfortable, clean, and well-kept, which made a good first impression. Unfortunately, the experience was let down by the driving. The driver was very aggressive on the road, taking sharp turns and braking hard, which felt quite unsafe. Several passengers, myself included, were visibly uncomfortable throughout the journey. While the service has potential, I would strongly recommend that drivers adopt a calmer and safer driving style to ensure passengers feel at ease. Just for clarity, the return driver (Sao Rafael - Faro) was fine and drove much better.”

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Posted 2 weeks ago

“On arrival we had to wait 30mins for a driver to arrive after checking in, when the driver arrived we had to walk for 10mins to a multi story car park with all our luggage in 34 degree heat, not expected and not nice, got to the taxi, absolutely covered in sweat, travelling to benidorm, the taxi was fairly old, NO AIR CONDITIONING, AHHHG, we paid enough for our transfer, these days the taxi should be air conditioned, very poor, 34 degrees with a window slightly opened plus already boiling hot due to a long walk to the taxi at the airport i think is so poor. 1 bonus the taxi on our return much more modern WITH AIR CONDITIONING at last, I suggest air conditioning in that heat is a must.”

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Posted 2 weeks ago

“I had to wait the full hour before leaving.”

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Posted 2 weeks ago

“Booked for my wife . Driver not happy with no tip . Already paid up front but driver rude and not happy .”

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Posted 2 weeks ago

“Poor, 35 minute wait in arrival hall.”

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Posted 3 weeks ago

“1st driver was speeding and on phone. swerving in and out of the road, return driver picked up a random man near airport which scared the wife and child ??”

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Posted 3 weeks ago

“I have been trying to get in touch with holiday taxis regarding an issue relating to the non apppearance of the driver when we arrived at our desination at Palma airport in the early hours of 25th August 2025. Due to the late hour the office was closed and after trying to contact the driver we were left stranded and had no option but to go outside and book another taxi. Despite having tried to contact the office regarding a refund we are no further forward. Would I book them again? No. It was as cheap to book a taxi outside the airport.”

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Posted 3 weeks ago

“We zijn aangekomen op de luchthaven van Antalya. Eenmaal aangekomen zijn we direct naar het afgesproken punt gegaan en hebben we via een persoon (van de luchthaven) jullie contactpersoon gevonden. Eenmaal onze documenten afgegeven zijn we aan de kant moeten gaan en heeft hij ons zeer lang aan het lijntje gehouden. We hebben 3 keer van plaats moeten veranderen om de gereserveerde taxi na een UUR te kunnen krijgen. Ik ben tijdens deze periode zeker 4 keer gaan vragen waar onze taxi bleef, maar we kregen voortdurend hetzelfde antwoord: Onderweg?? Persoonlijk vind ik dit zeer slechte service. Het ophalen voor de terugvlucht was wel goed verlopen.”

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Posted 1 month ago

“We used Holiday Taxis to book return taxis for our holiday in Menton from Nice airport. Everything got off to a perfect start. When we arrived at Nice, the driver was waiting for us with our name on a screen, exactly as promised. We had a very helpful and informative driver and a lovely Tesla that took us seamlessly to our apartment. Unfortunately things went badly wrong for our return journey. Towards the end of our holiday we noticed that the return flight time had been incorrectly entered on the return booking confirmation (one hour too late), and so the collection time specified would not have got us to Nice airport on time. We were advised by the driver who took us to Menton to allow plenty of time for the return due to rush hour traffic in Nice. We started messaging and calling the local taxi provider and Holiday Taxis 2 days before the departure (before their 48 hour booking amendment cut off time) and each time we were promised a return call or message. This went on for the past 2 days of our holiday and the calls or messages never came. Eventually, on the evening before we were due to leave, we received a message saying that the change in our request could not be accommodated. This all resulted in many frantic phone calls and messages on the last day of our holiday, we then had to arrange for a local taxi to take us to the airport, at an additional cost of 140 euros. We were promised a full refund of the return journey cost, this had not happened despite several emails chasing it. After this experience we won’t be using Holiday Taxis again and could not recommend them. Its seems crazy that a taxi company cannot accommodate a small change in a booking. As far as we know we had entered all of the flight details correctly on the original booking, so can only assume a mistake was made when the booking was added.”

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Posted 1 month ago

“Holiday taxis was recommended by my daughter who used the company last year. Travelling to the same destination as us this year. Our flight was delayed by 50minutes into Santorini airport. We made our way to the desk as advised, our name was written on aboard with several other names. I explained who I was and that we needed to leave immediately in order to catch our ferry. The lady replied " you are early"i said no we are 50mins delayed. There was no transfer waiting for us, as I expected. The lady proceeded to telephone someone to take us to the port. The driver cane a short while later, and drove us to the port, he was very helpful. However, I found the whole situation extremely stressful. Not something I what to experience again. I had supplied flight number so surely, this should have been checked by the company.”

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Posted 1 month ago

“Had to wait nearly an hour for our private transfer upon landing in Antalya - Very annoying! What made it worse was that you could hardly breathe due to nearly every transfer / taxi staff smoking where we were told to wait. The driver then had the audacity to look like he was waiting for a tip when we finally reached the hotel. Not a chance mate! The return transfer was ok.”

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Posted 1 month ago

“Landed at Bodrum, went to the desk and they took me to a minibus with no driver. Then told me he had broken down. The same bus then left with other passengers and we had to wait 30 mins. You pay for a private transfer to be there waiting and ready. Very poor.”

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Posted 1 month ago

“We had to wait 80 minutes in the bus before transport started from Palma airport, terrible!! The transport from hotel to airport was ok!”

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Posted 1 month ago

“The bus from the airport was fine but the return trip by minibus was nerve-racking – the driver stayed too close to the vehicle in front and when he took a phone call he held his phone in one hand and frequently took the other hand of the wheel to make gestures. A thoroughly unpleasant experience.”

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Posted 1 month ago

“The inital transfer was fine, however, on the return journey to the airport, the driver unsafe behind the wheel. She did not stop talking the entire trip. We all noticed a vibration, which got progressively worst and worst. On the motorway it got very bad. Then one of the back wheels came off. The driver had to be told to stop the minivan. It is worth noting that there were children on board. The driver had to be then told to put on the warning lights as we were stop at the worst place on the motorway. At the end of a one ramp! 35min tense mins later a pick up bus collected up.”

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Posted 1 month ago

“The vehicle was much smaller than what was expected. We also had to deal with an unpleasant smell throughout the ride.”

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Posted 1 month ago

“Ik heb een vakantie doorgebracht op Mallorca en ben daar gewisseld van locatie. Heel fijn dat ik dat aan kon geven bij Holiday taxis, zodat ik niet met mn spullen hoefde te sjouwen. Helaas hadden ze dat niet gedaan waardoor ik een taxi moest pakken… toen ik hulp vroeg kon de man geen echt engels (het alfabet niet) waardoor ik t alpha beta moest gebruiken. Ook duurde het erg lang, stond er harde muziek op bij hun en leek t steeds alsof hij weg viel… jammer dat de service niet goed was.. en ik genoodzaakt was om een taxi te pakken door hun fout…”

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Posted 1 month ago

“Although the paperwork was correct, the driver dropped us at the wrong hotel and was gone before we realised. It cost ten euros for a taxi to the correct hotel. On our return the driver again went to the wrong hotel and I had to make several phone calls to resolve. Eventually we were picked up over thirty minutes late. The drive did his best to get us to the airport as quickly as possible and dropped us right outside the easyJet terminal. I had used you often before without problems but this trip was awful.”

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Posted 1 month ago

Holiday Taxis is rated 4.3 based on 3,704 reviews