“Palma airport
Taxi pick up at airport wasn't available as it took 2hrs for myself to get luggage from the arrivals station and we only had a 1 hour window. Was told I'd be able to clam my fair back if I got a receipt which was never going to happen due to company policy. There was no available taxi so had to wait for taxi in the taxi rank to which was cheaper that the taxi booked in advance. Paid around £220 for both ways taxi outside cost £92
I understand company policy but it's an easy way to earn money for nothing
Only reason for for 2 stars taxi home was on time and a very safe driver”
“Purtroppo prima esperienza negativa. Attesa in Areoporto di due ore. Driver pessimo. Guida pericolosa. Sbandava spesso. Guardava di continuo il cellulare. Ho anche temuto un po per me e miei compagni di viaggio. C’erano due famiglie con bimbi piccoli. Arrivati a sousse ha fatto anche incidente e non si é fermato. É stato poi raggiunto dai coinvolti e ne é nata una colluttazione verbale molto accesa. Non so come sia finita. Io ho abbandonato il mezzo. I miei compagni di viaggio non so a che ora saranno arrivati a monastir. Ho scelto di non usufruire del transfer di ritorno”
“The return journey from hotel back to airport was perfect. The driver was polite, arrived early, drove well and the car was excellent.
The driver from airport to hotel was not perfect. People on my flight using Holiday Taxis had the normal ten minute wait as their driver moved from the holding bay outside HKT airport to the pick up point. Mine took 25-30 minutes, he was either finishing his food or tried to squeeze in another fare. Given the price of HTs and how hit / miss it is with the drivers they use, it doesn’t seem to be worth using them in future”
“The trip went ok. Old car without air conditioning and the person in the wheelchair was not fasten, so one of the passenger had to hold the wheelchair the whole way from and to the airport. It felt unsafe. We also expected more comfort at the price we paid.”
“Depuis 15 ans c'est la 1ère fois où je suis très mécontente, nouveau fournisseur VIAJES RUSADIR Portugal, j'ai attendu plus d'une heure à l'aéroport de Faro, ensuite le chauffeur m'a conduit à l'Holiday Inn d'Albufeira alors que ma réservation était à destination de l'Holiday Inn à Armação de Pêra.
J'ai dû indiquer le trajet pour Armação de Pêra au chauffeur, qui m'a dit que sur les informations qui lui avaient été transmises étaient erronées (Albufeira).
J'avais l'habitude du fournisseur BEST TRANSFERT 4 U-Faro shuttles où tout se passait mieux avec beaucoup moins d'attente à l'aéroport.
Dans ces conditions où vous travaillez avec VIAJES RUSADIR je ne solliciterai plus les services de HolidayTaxis pour les prochaines réservations, attente trop longue...”
“Flight was 11.25pm picked up at 4.55om far to early originally 5.25pm I was waiting at the airport for 2 1/2 hours before I could check in normally for that flight time I’m
Picked up around 6-6.30pm
Driver said he had a pick up from the airport back to marmaris which I feel another transfer should have been available for them”
“Waiting for tge departure is always a long time we have got used to thar but then your first drop off point for 2 people was about 30 minutes past benidorm, and then 30 minutes coming back into benidorm. Overall we were on the coach after departing for 2 1/2 hours thus is ridiculous”
“The airport transfer arrived at Cagliari airport on time but without the baby car seat ordered with booking - no other option given other than to put my 2 year old grandson in the car with the adult belt which was extremely dangerous. The return transfer turned up approximately 40 minutes late and once again without the child seat we had specifically phoned ahead of the return to arrange this as apparently had not been booked. Booking that seat could only be done by phone, followed by an invoice emailed over that had to be dealt with immediately or the booking wouldn't go through extremely tricky given how poor the hotel WiFi was. Having gone to all that effort and expense, having the seat simply not show up was infuriating all the more so given the drivers drove extremely dangerously on both journeys.”
“Hello,
I would like to raise a complaint regarding my transfer.
I was advised to listen for the driver calling my hotel name, but I was not informed that there were multiple hotels with the same first name. As I do not speak Spanish, I got off at the wrong hotel, believing it was the correct stop.
As a result, I had to arrange and pay for a taxi to my actual hotel at a cost of €35.
I feel this situation could have been avoided if clearer instructions had been provided, such as using the full hotel name or confirming the destination with passengers. I would appreciate it if you could reimburse me for the €35 taxi fare, as the additional cost arose due to the unclear transfer instructions.”
“Pick up journey from the airport, we couldn’t find him initially as the instructions stated. The driver was very rude. He was also driving far too fast! 150kph down the motorway which was dangerous!!!
Journey back to the airport, we were picked up far too early at 2:45am and arrived at the airport 4 hours before our flight at around 3:30am for a 7:30 flight!! We were that early security hadn’t even opened yet!
We travel to Portugal frequently so probably won’t be using this company again.”
“When I pre booked From Gateway: Agadir Airport
To Destination: Agadir City Centre / Beach
Vehicle: Private Premium Minibus
This was due to the fact That in my party were 4 adults, 4 large cases and a mobility walker. What we were given was a tyota 5 seater. luckerly with some moveing items around in the packing stage the driver was just about to get the lugage in the car. I paid a premium rate so I was very disapointed that I didnot get the serrvice I ordered.
Date Booked 2026/06/16
Booking Reference FX65D2
Customer Name John Male
Number of Pax 4
Date of Travel 17/06/2026
Supplier Reference GMPPC-29226012
Payment
Transfer Price GBP 60.15
Payment 16/06/2026
Total Paid GBP 60.15
GBP 60.15
I was going to book a taxi for the retuirn journey from you but after the poor servive I got, I book a taxi with the help of the hotel which only cost £40.00.”
“I have used Holiay Taxis for a number of years but I have never experienced such a bad experience as I did this time, my friend and I were petrified in car. From start to finish the pick up at airport was dreadful, as we just could not find a desk, another person at another desk told us it is always the same and he helps out on many occasions. The lady arrived and took us to a small car with no air con on (2 of us and another 2) my friend had to sit in the middle of the back seat . The young lady drove at a horrendous speed (90 mosf the way). In Praia da Luz she did not have a clue where to drop us off, luckily I knew Praia da Luz so just said "just drop us off here" which was quite away from where she should have dropped us off, it was a hot day and we had to walk with our suitcases a long way. We are both elderly 78 and 88 and we arrived very stressed. Never again, unless Holiday Taxis up their game.”
“Our private hire from the airport to our hotel in Paos was brilliant. Unfortunately, our private hire picking us up from the hotel to take us to Paphos Airport didn’t turn up and meant that we had to organise a separate taxi.”
“From dalaman airport to Mehtap family hotel journey was good but the driver drove off with my suitcase with my medical equipment in it. It eventually got dropped off hours later.
Return from mehtap family hotel to dalaman airport journey was bad.
Firstly the car was waiting for me in the wrong location
I told holiday taxis that I was a wheelchair user before i travelled and they sent a small car. Then blue holidays were messaging me on whats app asking me for another £20 because I have a wheelchair. This is unacceptable.
I am travelling again next month to dalaman and marmaris and im not confident in booking with holiday taxis.”
“Our pick up shared shuttle involved a wait of over their maximum advertised one hour. Our return to the airport was a disaster. We were at our stop as requested 15 minutes early. Five minutes after communicated pick up time a plain white coach with no number or branding pulled up just down the road, 50m beyond the bus stop. Nobody got out, they had driven past us and we assumed it was not for us. The driver would clearly have seen us waiting at the bus stop. The bus paused for 20 seconds and then pulled off. That must have been our bus as another one did not turn up. When I rang the company to say what had happened they said there was nothing they could do and that we would just have to get a taxi. Half an hour later that’s exactly what we had to do, at a cost of 85E!! So very unhappy with the service we received. In addition I was travelling with a child and the company knew this. Very unhappy and I would like a full refund please.”
“The airport pickup & journey were finebut the actual drop off was awful. We were dropped off on the main road outside the Mediterraneo hotel with no directions from the driver on how to get to the Europa apartments. When we queried this drop off (had previously been dropped off/picked up at the roundabout which is a 2/3 minute walk) the driver
Said nothing & shrugged his shoulders. As we had visited previously we did actually know where to go. This took us 25 minutes as my Husband has osteo arthiritis in his hips & an as yet undiagnosed back condition (awaiting MRI results) Due to the pain caused by this long walk the first 3 days of our holiday were ruined as he was in excruciating pain. After numerous previous good experiences we were disappointed & will probably consider other options in future”
“The communication and timeschedule upfront is good, but when we arrived we neede to wait almost 1 hour in the middle of the night due to 2 people they couldn't find. That was ore then annoying and they should have arranged a taxi for them and take the rest by bus.”
