Holiday Taxis Reviews

Name: Holiday Taxis
Address: Suite B 2nd Floor Moore House13 Black Lion Street, Suite B 2nd Floor Moore House13 Black Lion Street, West Sussex
Rating: 4.31

4.3 Rating 3,133 Reviews

82 %

of reviewers recommend Holiday Taxis

4.3

Based on 3,133 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

Holiday Taxis 5 star review on 12th June 2025

Colin

Holiday Taxis 1 star review on 4th June 2022

Anonymous

Holiday Taxis 1 star review on 5th September 2021

Fathel

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Het personeel op de vliegveld Heraklion was zeker aardig. Maar het duurde erg lang voordat de bus er was. Na iets langer dan een half uur was de bus er maar ging hij nog goed parkeren en wachten tot het vol zat. De buschauffeur was niet echt vriendelijk. De kleine koffer moest ik zelf in de bus plaatsen. Na nog een half uur gewacht te hebben vertrokken wij en waren pas 22.40 bij het hotel. We hebben 1 uur 53 min in de bus gezeten. Ik raad dit niemand aan. Bij een van de laatste haltes kwamen er ook weer mensen in de bus. Waarschijnlijk voor de terug reis. Ze moeten meerdere bussen laten rijden en de locaties meer verdelen.”

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Posted 6 days ago

“Our flight arrived on time and our cases came through quickly. We went to where the driver should have been and they weren't there. The driver finally showed up 20 minutes late smelling of tobacco smoke. It seemed to me that she had thought she had enough time between jobs to have a sneaky smoking break and wasn't where she was supposed to be. She finally turned up and took us to her vehicle. Only then to have a chat with the driver of the next vehicle and look in his boot - rather than being sorry for keeping us waiting and making an effort to get us on the road. I wasn't happy and not a great start to the holiday. The booking on line was easy enough.”

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Posted 1 week ago

“Waited nearly an hour at the airport for the taxi to wait on other passengers”

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Posted 1 week ago

“The journey was a nightmare, more than two hours. On the outward journey it was perfect, but this one was really a disaster.”

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Posted 2 weeks ago

“We had a 40 minute wait at the airport when we arrived at the airport, it would have been quicker and cheaper to have waited for a taxi at the rank as people on the same flight as us who went to the taxi rank were at the htel a long time before us. We also paid for a private transfer in a car. A private transfer was provided but it was in a 12 seater mini bus rather than a private car which does not provide the same level of comfort.”

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Posted 3 weeks ago

“Had to wait 35 minutes for private taxi to arrive…bus got the hotel left before us!!!! Driver was wonderful”

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Posted 3 weeks ago

“Unfortunately, depite multiple emails from you saying that you were looking forward to, our family was not on any list and the team did not know about us. After a lot of confusion, lots phone calls between reps and lots of examining of our booking paperwork (that I had printed out), we were,eventually, found a place on an EasyJet coach (almost as favour). This all happened late into the evening (10pm) and due to the language issue, we were not really kept informed as to what was happening. The Reps just kept looking at our paperwork , and shouting at each other. Luckily, it all worked out in the end but not as easily or smoothly as I was expecting or expected!”

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Posted 1 month ago

“Bad experience this year and last.”

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Posted 1 month ago

“Our taxi arrived nearly 1 hour late, without any notification of it running late. They didn't inform us about the delay - a very poor serive”

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Posted 1 month ago

“Was not a private standard car as requested was a minicab difficult to get in will not accept minicab anymore”

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Posted 1 month ago

“This rating is only 2 because the return transfer was good, although the transfer from the airport to the hotel was non existent. We were put down as no shows, even though we got to the pick up point as soon as we could. We were held up at Istanbul passport control and then couldn't find our luggage. The rep at the pick up point told us that we were 1 hour 20 minutes late and we could only get to our hotel if we paid for another taxi. This would cost us 2000Turkish lira. We couldn't see that we had a choice, but when we got into Istanbul the driver dropped us off and said that he couldn't drive down the road that the hotel was in. He gave us no instructions on how to get to the hotel and I had to go into a shop to ask the way. We then discovered that the road that the hotel was in was a road used by lots of traffic and even the tourist bus. The staff at the hotel said that we had been charged an exorbitant rate. As I said the return journey was excellent and we had no problems with that. We are very doubtful if we will use your company again as it is very stressful not being able to get to your hotel and not a good start to a holiday.”

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Posted 1 month ago

“We’re a family of 8 adults and 1 toddler, and I really wanted us all to travel together comfortably to the airport. I had the option to book two 7-seater minivans through another company for a lower price, but I decided to go with this service instead because they offered one 12-passenger minibus. It cost more, but I thought it would be worth it for the convenience of riding together. Unfortunately, when the day came, two taxis showed up instead of the stated 1 private standard minibus. Each taxi could technically fit six people, but only if you didn’t need more space for luggage. With our bags, they really only fit four. In the end, two of us had to take a third taxi and pay an extra fare, which kind of defeated the whole purpose. It might’ve been my own misunderstanding, but I was definitely disappointed. Looking back, I probably should’ve just gone with the original plan and saved a bit of money. Lesson learned for next time!”

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Posted 1 month ago

“Having booked a premium car transfer to and from Naples airport to Sorrento I was disappointed to share a people transporter to Sorrento and returned to the airport in a Skoda Fabia. Not the service I have usually enjoyed.”

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Posted 1 month ago

“Hallo, kurze Rückmeldung: der Transfer von Corfu Airport nach Arillas war in Ordnung. Leider gab es Probleme mit dem Transfer am 07.06.25 von Arillas zum Flughafen in Corfu. Uns wurde zunächst als Abholzeit 5:15 h auf der Buchungsbestätigung mitgeteilt. Später dann zunächst telefonisch 6:26 h. Unser Hinweis auf unser Boarding um 8:45 h und das bei dieser Abfahrtzeit von Arillas das Einchecken problematisch werden könnte, wurde nicht berücksichtigt. Hinzu kam, das uns gesagt wurde, wir müssten von unserem Appartment (Giannis Appartment) ca. 600 Meter zu Makris Appartment laufen, dort würden wir abgeholt. Nachdem um 6:26 h noch kein Taxi vor Makris Appartment angekommen war, habe ich erneut angerufen und es wurde uns mitgeteilt, das das Taxi bei Giannis Appartment steht. Nach ca. 5 min. kam dann das Taxi. Dieses fuhr allerdings nicht direkt zum Airport sondern über Sidari und wartete dort auf einen größeren Bus in den wir umsteigen mussten. Wir erreichten den Airport ca. 7:45 h und konnten gerade noch so einchecken, aber auch nur, weil wir die wartenden Passagiere gebeten haben, uns zur Gepäckaufgabe vorzulassen. Unsere Bitte für das nächste Mal im September wenn wir nach Corfu kommen, für den Rücktransfer bitte ein grösseres Zeitfenster einplanen und als Abholort Giannis Appartments bleiben lassen. Das erspart uns eine Menge Nerven die uns der Rücktransport gekostet hat. Mit freundlichen Grüßen Peter Ditscheid”

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Posted 1 month ago

“We must wait 1 hour at the airport for the driver”

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Posted 1 month ago

“The rep at the airport who helped me with my transfer was lovely. Unfortunately, the woman driver I had was not. She was very unfriendly. There was no greeting, no smile. She did not even want to look at me. A bad representative for your company.”

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Posted 1 month ago

“The ride was fine and the driver polite, but we were not met and had to wait around 30 minutes because there was no car available”

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Posted 2 months ago

“Délai d’attente à notre arrivée à l’aéroport pour le transfert interminable et conditions précaires de transport Pas le cas au retour”

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Posted 2 months ago

“vom Flughafen nach Camyuva hat wunderbar geklappt. Am Donnerstag früh 2.55 Uhr wollte mich der Fahrer beim Panda Rosa Hotel abholen. Um 7 Uhr ging mein Flieger Aber es kam niemand mich abholen. Gegen 3.20 Uhr habe ich die Notfall Nr. angerufen und erklärt, daß ich warte, Ihr meine Referenz-Nr. und Telefon Nr. mitgeteilt. Sie wollte sich drum kümmern. Aber es kam niemand !!!!! Ich mußte alleine zurecht kommen. Obwohl ich gebucht, die Buchung bestätigt und bezahlt hatte. Nie wieder Holiday Taxis !!!!!!”

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Posted 2 months ago

“The transfer from the airport was fine. A different story for the return trip, which didn't turn up at all. We were asked to wait at the Duna Oasis Maspalomas Appt which is over the road from Palm Oasis & quite a trek with the suitcases. We were asked to be there at 16.05 & to be there 15 mins before. We got there at 3.30 & waited & waited. I then rang & told the driver arrived and waited 10 mins which was bull****, unless of course they went to Palm Oasis & not the pick up point they gave us. I rang the UK number & he didn't have a clue what to recommen, then said "get a taxi & send us the bill. We were not prepared to pay out for a taxi on his say so. We then had to get a taxi to the bus station, then struggle with the cases on the bus, then from the bus stop to departures. Definitely not happy to put it nicely, I will think twice about using you again although it worked fine on previous bookings”

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Posted 2 months ago

Holiday Taxis is rated 4.3 based on 3,133 reviews