“Driver was not there when we arrived
We had to wait 30 minutes until he arrived and during our wait there was nobody to help us out. Very poor service and would not consider using this again.”
“Bonjour,
Le transfert a été effectué dans les temps et le personnel était sympathique.
En revanche, j'ai payé pour un siège enfant, il était présent pour le trajet aller mais absent pour le trajet retour. J'ai donc payé une prestation pour rien”
“After waiting 2 hours and having been told he was on his way - I gave up and got a normal taxi . I phoned the office twice. So what should have been a smooth transfer for me was nothing but stress. Will never use again”
“We had our transfer from lord travel company and we had a truly awful experience we waited over an hour on the way to our hotel to be transferred and the only answer we contained to received when we asked when our transfer would be was that we had to wait 10 more minutes , we were waiting over an hour . On our return we waited at our designated spot to be picked up when the coach drove past and up to our hotel when we were specifically told we would not be collected from there due to the road being to small and coaches having had difficulty turning round in the past , when the driver returned down the road back past our designated spot we flagged him down only to be shouted at by the driver for not being at the hotel even when our email specifically stated not to wait at the hotel and to go to the main road . The driver was rude and nasty and really ruined the end of our trip . Avoid lord travel at all costs .”
“Hello
We are not at all happy with your services
I had booked and paid for the transfer
The driver did not feel
Despite our multiple calls
He answered us on the phone
At first he said he would come in 10 minutes then the second call
He asked us to add money while we made the payment on site
We ask you to refund our transport of 46 euros as soon as possible please
Warmly”
“We arrived at the designated meeting point 10-15 minutes early for our return transfer as instructed. However the driver had apparently been told to pick up only one couple and took another pair instead, leaving us to arrange and pay for a seperate taxi to the airport. When we raised the issue with the airport customer service representative, we were met with a dismissive attitude and told to submit our complaint via email. It seems like a mistake was made but the lack of accountability and poor communication is shocking! Overall, I found the service to be completely unsatisfactory!”
“Why I was able to book a shared transfer to this hotel I do not know. Abandoned at the bottom of a steep hill with 2 large suitcases.
Lucky we are able to push them up the hill
Or we would have been stranded.”
“I wish to make a complaint about our my return taxi journey from H10 hotel In Barcelona to Reus airport.
The driver frequently drove over the speed limit, top speed of 166 KM per hour and whilst using his mobile phone. My daughters were very worried but we did not say anything at the time to the driver as did not feel comfortable raising our concerns.”
“The ride from Arillas to Corfu Airport was schedulded for 90 min. In fact it took us 3 hours to get there, which is ridiculous and really not acceptable. And halfway we had to get out of the car with our luggage and where left for 20min in the middle of nowhere on the streetside to wait for another bus. This other bus then took a crazy long and very winding road along the coast, very slow. No one was picked up on this long coastal road. In the end I spent 3 hrs on this transfer and arrived at the airport quite late for my flight, I was the last person to check in and had to hurry through security to be in time at the gate.
I have been booking Holidaytaxis in Corfu several times over the last years and it has always been ok. But this time, sorry to say, a really bad experience.”
“Driver should not be talking on his phone for most of trip. Then he was playing very loud music for rest of journey. Not to mention we gad to wait over a hour before it departed from airport”
“Dropped off on the main roadand had to pull cases up to hotel. We were told by office that we would be picked up where we were dropped off so again had to take the cases to main road. The bus was waiting for us at the hotel and the driver angry with us that he had been waiting. Very poor service and communication.”
“De transfer zou ongeveer 45 a 60 minuten duren. Ons vliegtuig lande om 8.15 uur in de de ochtend. De transfer werd verzorgd door Transuinion. Aangekomen bij de balie werd gezegd dat we eventjes moesten wachten. We hebben 65 minuten moeten wachten op de bus. De bus heeft er daarna nog 140 minuten over gedaan om uiteindelijk bij ons hotel aan te komen. Uiteindelijk hebben we langer in de bus gezeten dan in het vliegtuig. We dachten lekker vroeg te gaan vliegen zodat we de hele dag mee konden pakken maar dankzij Transunion is dat niet gelukt. Wij nemen voortaan weer een privé taxi.”
“I ordered the private transfer as we wanted to be alone for our comfort and wanted to have sufficient leg room however both journeys we were shoved in with other people and into cramped minibuses where I experienced knee pain from a lack of leg room. Driver was also late on our journey to the airport.”
“Transfer did not pick us up.
2h before my flight, Supplier (MTS) said, that our hotel was not on driver's pick up list....
I have sent a few emails asking for refunf. Hope to get an answer soon.”
“Booked holiday taxi for my trip to Las Palmas. On the way there, had no problems. The guy was at the airport waiting, quick transfer.
From the hotel to the airport however it was a nightmare.
As per confirmation I was at the pickup point 15 minutes prior to be picked up.
Been waiting and waiting and nothing. Tried to contact the supplier a few times, no answer.
Called the uk customer service, they answered pretty quickly however I’ve been on the phone waiting for them to find out what the issue was for another 15 minutes (mind you that was already a 40 minutes delay) finally they came back with an answer which was.
“We are really sorry but the driver had some technical issues with his car and is not going to be able to pick you up anymore. In order to catch your flight you will have to make your own way to the airport””
“Taxi coming back was very fast ,under taking ,blowing Horne all the way,from the hotel to airport which is approx 100 kilometres in 72 minutes ,knocked from side of the car.peter”
