“Sped through customs following the correct arrival time. After waiting half an hour I phoned your office for an update re transfer arrival?
I was told that waiting could take up to an ( hour after the driver arrived/representative ) but no further explanation. It felt the speaker couldn’t get rid of me quick enough. Had to wait a further hour & a half getting stressed before the driver identified himself and apologised for what he’d been told was 10 minutes.
It does say on the voucher that you can wait up to an hour AFTER the driver/representative arrives!!! UNBELIEVABLE
Need to alter this sentence correctly !”
“Attesa dalle 17:15 alle 18:05 nella reception,il prelievo era previsto per le 17,30, abbiamo contattato più volte il fornitore locale ,ai numeri forniti da voi, tramite lo staff dell' hotel Occidental Punta Cana senza nessuna risposta.Alla fine abbiamo dovuto prendere un taxi privato alle 18,10,per non perdere il volo che partiva alle 20,15 per Francoforte.”
“Our ride communicated with us and was surprised that we had non EU passports and therefore were ages going through the entry process. After 45 minutes the driver advised he had to leave for his next ride. We got through exactly one hour after the advised time of our flight arrival and tried to contact him. He did not respond but I saw he had read our messages. We waited 20 minutes then ordered an Uber. I would like a full refund.”
“Absolutely terrible experience. From the initial email location we were text a new location to meet, after finding this, then received another text to call a driver. No driver arrived. Then given a third location and another car details, the car wasn’t there. After close to 1.5 hours we were collected at an Uber location in the airport by a regular taxi, who wasn’t allowed to pull over to load luggage.
The actual journey was only 30 minutes. The cost of a local taxi from the rank would have saved €30 each way and we have had the wait.
Arriving on a late flight in the early hours of the morning, we wanted the security of knowing we had transport arranged. This added up stress, wasted time after a long journey was the most disorganised series of events imaginable.
Never again would I use this company.”
“The driver didn’t wait for me even that we talked on the phone and I told him there is a long line at the passports control. It took me over an hour to look for other transport and force me to travel with two babies without proper seats. This is not the service I expected from you. I want my money back and a compensation for what you did to me.
Shimon Behar”
“Temps trop juste pour le transfert !!
+ Retard de 15 mn et on n est pas informé
Transfert de 2 groupes vol 16h50 et vol 17h30. Vous avez tenu compte du transfert de 17h30 et non celui d'avant..
Pour un vol 16h50 la fin d'enregistrement à 16h30.
Pick up hotel 13h35 avec 1h20 de trajet.
Le chauffeur était tr professionnel.
Bravo à lui.
L Ofairia”
“Driver said he was falling asleep waiting for us. Was driving at 30kph all the way to alykes. Queue of traffic behind him,kept drifting over to the other side of the road. Suddenly flew over to the wrong side of the road,slammed the brakes on,jumped out of the car and walked away. Came back said sorry about that. We asked if everything is OK,he said yes. We were terrified and couldn't wait to get out of the taxi very scary 30mins”
“Way there was fine although took very long time, however we waited for return was there 20 minutes prior I rang the company emergency line as it was 30 mins late to be told it had been and had to get a taxi. Which cost me £50.Ridiculous were waiting there the whole time, even so why did no one get out to come and look or ask in hotel if that the case, very poor. Shame as always used holiday taxis for most my destinations won’t be again”
“Taxi from airport to resort was a very old mini bus. Seat belts didn’t work, no air-conditioning in 38 degree heat. Very bad experience. Contemplated booking a private transfer on the way back but decided we may have been unlucky. Return journey took 2 hours 15 minutes for a one hour journey. We booked a shared transfer but that is ridiculous. Never again”
“Driver was not waiting at the given meeting point. Nobody answered the emergency number, I called multiple times. I was only able to find the driver, because people from other transfer companies and helped me by calling around.”
“Horrendous. Got in transfer at midnight. Did not leave till 1.35 am. Screaming child , waiting as driver had no communication. Nearly took as long as the flight from UK”
“We waited over one and a half hours for the transfer, were not given any accurate information about the delay, just kept telling us it would be coming in ten minutes time
Transpires it was waiting for a flight to arrive from Birmingham which was very late
Have made this journey many times in the past but the driver took a different route which took considerably longer”
“For any future riders, please be aware of my shared experience. Upon arrival, leaving the Punta Cana airport to the hotel is was a mishap. We walked to the check in counter as stated from the email confirmation. We walked up the gentlemen looked confused and stated we weren’t on the list. I then began to message the emergency number and called where no one responded. We were left to coordinate our own ride to the hotel. Looking at a positive end, did receive an email from Juan Mota from Welcome Incming Services that they “We failed to provide you transportation”. Accountability was great however for the inconvenience the make up was not up to par. The next day we did receive a visit and spoke with Michael who provided further apologizes. In a situation like this some compensation or credit should have been given due to this big inconvenience. At this time I could not see myself ever booking with holiday taxis due to the bad first impression. I have yet to hear anything about a refund of some sort.”
“Awful service.
The driver said he was there but we arrived in time and went to the right meeting point and the was no one there for us. The driver left so after waiting a long time to hear that no one would come to pick us up we had to find anther taxi to bring us to the hotel.
So I paid double and now the company refuses to give us a refund.
Worst service. I will never use it again.”
“I've use several times and usually been ok , it was a shared shuttle and what normal takes 50 mins to at the most 90 it took 2 and a half hours , wont be using again .”
“This is the most disappointed we have been ever with a service we have received. I paid extra to travel by Private Premium Car in both directions. The vehicle that picked us up from the Airport to travel to our Hotel in Puerto Pollensa was a Toyota RAV 4. It had it appears been in a recent RTA as the side of the vehicle was crumpled on the wing, front & Rear Door. It did not fill us with confidence, but the driver was very polite and the journey relatively okay. The vehicle itself was comfortable and spacious. I would not consider a toyota as a premium vehicle. The return Journey however was a different story. Firstly the vehicle that turned up was an old minibus see attached photos. The seats were old type bus seats and the most uncomfortable journey ensued. There was a distinct old bus smell along with wafts of diesel fuel throughout the whole journey. If we had taken the free transfer from the Tour operator i doubt the journey could have been any more uncomfortable. The driver turned up on time and was polite, this is in no way a reflection on him.
Having paid for a premium service I would expect a premium service, what I got was nothing near that.”
“We booked 2 different holiday taxis. One for the airport to our hotel. That one was great!
The 2 ND one we booked from our hotel to the cruise terminal. There was a mix up during booking, so I contacted them, and was assured there was an amendment to the reservation and our time was corrected. The day they showed up at the wrong time. i called several different numbers and was told by everyone i called they were not the person I needed to talk to. So we took another taxi and paid again. Of course not with holiday taxi. Doing this i found out going threw holiday taxi was 3 times the amount i paid with the regular taxi. So again I paid holiday taxi 3 times the amount of a regular taxi and never got service from them or my money back. Also no one has reached out. I will never deal with this company again and would suggest no one else uses them. Which is sad. Hopefully this helps someone else not to be scammed by this company.”
