“Firstly, Tunisia was not listed for Holiday Taxis on the EasyJet booking site / app. So I had to apply separately via your website.
Secondly, on arrival at Enfidha, the Holiday Taxi staff were helpful and showed me to my coach and checked my destination with the driver. The driver appeared surprised by my destination, Hotel Esplanade, Monastir town, and there was some discussion with the HT representative.
It was finally resolved but on the way the driver informed me that he may not be able to take me all the way to Monastir, although he was dropping passengers off at a hotel in Skanès, a suburb of Monastir, and that I would need to get a taxi. His reasons were not plausible, eg it was difficult to take a coach into Monastir! To my relief he eventually decided that he would take me and I was able to direct him to a drop off point.
This is the second time this has happened. Some time ago, my son encountered the same problem and had to insist that the driver drop him at the booked destination in Monastir.”
“The taxi driver was excellent and we were looked after very well and efficiently.
However, we were charged £35 for a child booster seat. None was provided and we ere told bt the driver that these are not necessary in Guernsey. So the information on the booking was inaccurate. We are waiting for this to be resolved and for our money to be refunded.”
“My booking said to look out for driver at arrivals but there was no one there. I asked at information and they said to departures level 2. I went there still no one with a sign with my name. I went back to level 1 arrivals still no body waiting for me. I phoned the number on my booking and they said go to level 2. I went back up to level 2 still no driver with a sign. A driver in a white car spoke to me but he said he was picking up 2 people I was on my own. He eventually realised it was me he was collecting all very confusing and time delaying”
“The transportation itself went well, the drivers were professional. But one serious problem: on the way out, I asked the driver when the pick-up from the hotel for the return trip was - the driver replied that they would send me a text message one hour before the pick-up. That text message never arrived on my phone. When the bus arrived, my wife was in the shower, had to interrupt it in a hurry and we were on our way. That text message notification is important, as the hotel check-out was already at 12:00, the flight was not leaving until 19:55, so the time frame was very long.”
“Very disappointed. Unable to locate coach as wrong sign had been put up in window. Had to wait well over an hour so we missed our dinner.
Driver very good.”
“Not as good as usual, air con appeared to be broken so very hot in mini bus. Definitely need to make pick ups earlier as passport control took an hour in long, long queue even though airport was not busy. Evening/late night flights queues would be far far worse.”
“Our plane was delayed and we could not find our taxi at the airport .We tried phoning for help as it said on information the driver would not wait longer than an hour and we were delayed arriving an hour late.Whilst we were phoning our driver appeared .We got in car but he couldn't speak any English a. He took us to to a wrong hotel in Sami instead of Hotel Olive Bay in Agia Effima . He stopped a couple of times to ask people where the hotel was and in the end we managed to direct him to our hotel as we have been before.The return journey from Agia Effima was a lot better the driver was on time pleasant and took us straight to the airport and spoke some English.”
“Grundsätzlich finde ich Ihr Angebot hervorragend.
Leider ist es sehr ermüdend, wenn eine Fahrt von 50 Minuten am Ende 2 1/2 h dauert(reine Fahrtzeit) und dazwischen noch eine Wartezeit von 40 Minuten an einem Ort im Nirgendwo stattfindet.
Und was Verbesserungswürdig wäre sind die Abholorte. Wir hatten 30 Minuten Wartezeit, weil wir den Fahrgast nicht gefunden haben. Dank dem Fahrer, der einen guten Riecher hatte, konnte sie gefunden werden.”
“My recent transfer was not up to the usual high standard, unfortunately. I was not met and greeted on arrival as stated, and had to find the company office, where a transfer in a very old minibus was hastily arranged after first declining to pay extra for a private car ride. The driver then took me to the wrong hotel! On return, whilst I was worried about getting picked up, I was at least given the advantage of a private car being sent for me as I was the only passenger, but the final insult was to be asked for a tip by the driver when being dropped off. Overall, a disappointing experience, this time.”
“Over 1 hour wait before coach departed and no air conditioning - fortunately 2nd drop off in Alcudia as Puerto Pollensa people were delayed.
Overall not bad but over 1 hour too long to sit on coach after flight.”
“This is my second year to use Holiday taxis. Our experience was exemplary in 2025. Wonderful driver in an air conditioned Mercedes who waited for us as airport was rammed and we didn’t reach Pria de Luz until 11 o’clock.
I was so confidant I’d receive the same experience. Unfortunately I didn’t receive email informing me that I was to get my taxi from Pelican travel. I was trying to ring the office( closed by then)to find new pick up point.
Our collection on the 16 th was worse. Our pick up was 5.50 am. I was awoken at 3.45 by the driver who was confused about where to pick us up. I sent him address and told him to put in Sat nav. He did come and waited patiently outside for us.
He was a pleasant young man but obviously immature and not fully informed.
I ‘m not sure if I will use Holuday taxis again.”
“Generell war ich zufrieden, allerdings werde ich Holiday Taxis nicht mehr wählen, da der Rücktransfer vom Hotel zum Flughafen immer und jedesmal(!!!) viel zu früh erfolgt und zwar so frühzeitig, daß ich meist schon mindest. 3 1/2 Std vor Abflug am Flughafen bin. Da ich erst 1 Std vor Abflug einchecken kann, ist das verschenkte Zeit.”
“Der Fahrer hat mich am 15.05. vom Flughafen Tunis mit mehreren anderen Reisenden abgeholt. Im Gegensatz zu den anderen Reisenden hat er mich als Alleinreisende Frau mitten in der Nacht nicht zum vereinbarten Hotel in Hammam Sousse gebracht, sondern mich mit Gepäck an der Hauptstraße aufgefordert den Bus zu verlassen. Erste Begründung: er könne mit dem Bus nicht zum Hotel fahren - stimmt nicht.2. Begründung er könne dort nachts nicht wenden: stimmt auch nicht Security hilft oder ein großer Parkplatz 20 Meter entfernt ist ideal zum wenden. Nachdem ich das gesagt habe kam: er wolle jetzt nach Hause und bedankte und verabschiedete sich damit und ich musste in der Nacht allein und mit Gepäck über holprigen Gehweg 10 Minuten zum Hotel gehen. Also Service nicht erbracht. Zurück war es wie sonst auch super und ich wurde mit einem netten Fahrer mit Bus vor dem Hotel abgeholt am 25.05. und zum Flughafen gefahren.”
