“Taxi from airport to resort was a very old car. Not a lot of room and seatbelts in the back of car were broken so not safe.
Car from resort to airport was better till we got to the airport and the tyre came off of the wheel just as we were ready to get out! Dread to think of the disaster that could have been caused if this happened on the motorway whilst driving!
Cars need updating for safety and security reasons. Don’t think I will be using again as not first time I’ve had issues!”
“Shocking - the taxi was an hour late for a ‘premium meet and greet service’, leaving two small children and an elderly lady stranded in a crowded airport. The ‘luxury’ car which had been depicted as a black Mercedes E-Class when booking transpired to be a Prius taxi. Terrible, terrible experience, avoid this company at all costs and book a local company instead.”
“While were met by our driver on time and she was very friedly and pleasent, I was disapointed when I discovered that instead of the standard vehicle I ordered it was a 32 seater bus.
Not happy with this and unlikely to use your service again.
Michael Maclean.”
“The driver was not in the airport in 15 minutes was 30 minuts .the forget to write my name I need to cal. The car was a normal car it was not that I booked this was a rip of”
“HORRIFIC is the only way I can describe the experience I boarded the bus at 21.08
Luckily I did not have to experience the same delay as other passengers on the bus
A holiday taxi employee came on the bus and asked if other passengers could be taken to playa del ingles. Nobody objected and why would they they didn't know this was going to add additional time to their journey
I live in Puerto mogan and knew to expect a long journey but I arrived in Puerto mogan 3 hours later my flight from murcia only took 2 and a half hours
Would I use holiday taxis again No
Would I recommend holiday taxis No
I will post on social media and trip advisor
There should have been a taxi laid on for the passengers going to playa del ingles
Or a taxi laid on for the 3 passengers going to Puerto.mogan either or.”
“Unfortunately, on arrival I was told my transfer was not in the booking system for my destination that was shown on My paper work. I was told to ring an emergency number to resolve this problem. After a long day travelling I took a taxi instead - it cost €60. Very disappointed customer.”
“We had a very poor experience with oru privare car pick up form Paphos Airport to oru hotel on 20th September. We were delayed due to having to wait for our bags and when we got to the desk we were told that we would have to travel in a minibus with 4 other people.
We had to wait for another 40 minutes beofre the taxi arrived and we got to our hotel very late.
I have complained but have not heard anything since as at 4th October.”
“We booked a transfer from the cruise terminal to the airport which was confirmed in writing as being arranged for 13.00hrs on Sunday 28/9/25. On this basis we arranged and paid £74.20 to NCL for a late check out. At just after 08.00 hrs we received an SMS informing us that the pick up time was being changed to 10.00 hrs. We immediately telephoned the company and was informed that this was the time for pick up and could not be changed. We then had to contact Guest Services on the ship to ascertain how to get our luggage and request a cancellation and refund for our extended stay. This was refused catergorically as they said it was not their problem. Essentially we are now £74.20 down and had to spend SIX hours at the airport instead of TWO and a Half. We would appreciate your comments and hopefully compensation to cover our losses and inconvenience caused.
Regards
D Farrell”
“We were picked up at Rome airport, but could not be driven all the way to the hotel, as the transport did not have access to the city center. I had booked transport directly to the hotel since we were 6 adults and a baby. When we were going back from the hotel to the airport, the transport never showed up and we were unable to get in touch with the company.
So we had to book another transport in a hurry.”
“We arrived on time and for the first time ever we were the first through passport control and our luggage was already on the carousel as we approached it.
We exited to find our driver wasn't anywhere to be seen.
I rang the supplied number to check where our driver was and both calls rang, but then cut off.
Eventually I received a call to say they would be 10 minutes. 25 minutes later she arrived. We were nearly an hour late in leaving, which totally negated the reason for making the booking.”
“Lange Wartezeit bis zur Abfahrt, ça. 1,5 Stunden. Noch ein zusätzlicher Buswechsel. Das heißt schlechte Tourenplanung vorab. Keine richtige Ausschilderung, wo man warten soll bis es los geht.
War früher besser!”
“The transport was 15 minutes delayed without notice. I had to call and ask for the driver. It seems like the shared shuttle broke down, and I was picked up by a taxi. The driver dropped me off in an area not allowed for taxis to stop, to skip the queue.”
“It was horrible! I landed at 00:30. I got picked up at 2 and then deposed in another city, in arandom hotel. I had to wait there for 1.5h, until I got pickedup by another drier who drove ne home at 4:30 AM. A journey of nirmally 1.5h took me 4h!!!”
“A l'aller ;chauffeur pas du tout sympa il nous a déposé à plus de 1 km de l'hôtel. il n'est pas un TAXI il nous a dit, première fois que cela nous arrive depuis bientôt 4 transferts.
Au retour : chaufeur sympa mais longue journée, partir à 12:20 alors que notre avion était à 19:35 trop grande attende à l'aéroport à ne plus faire je pense que la prochaine fois je vais prendre une autre société.”
“i have been with you twice before , no problems , this time the 20th sept TERRIBLE SERVICE , from you , hanging about 1.5 hours before you got your act together ! the man on the Desk needs sacking !”
“Je pense que un service payant doit au minimum respecter les horaires et surtout le clients, et surtout la langue du pays , mais certaines cases étaient absente donc acte
Cordialement G GIBILY”
“Extremely poor service from holiday taxis. Pre booked transfer and failed to pick us up from our hotel. As a result we were forced to arrange and pay for a private taxi at a cost of €90 in order to reach the airport in time for our flight. This was additional expense and stress.
When we contacted customer service team by phone, the representative I spoke to was extremely rude and unhelpful, which added to the frustrating and disappointment of the experience.
I have requested for a refund to cover the cost of the private taxi. Extremely disappointed that its holiday taxis and will not be using them again.”
