Holiday Taxis Reviews

Name: Holiday Taxis
Address: Suite B 2nd Floor Moore House13 Black Lion Street, Suite B 2nd Floor Moore House13 Black Lion Street, West Sussex
Rating: 4.33

4.3 Rating 3,704 Reviews

82 %

of reviewers recommend Holiday Taxis

4.3

Based on 3,704 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

Holiday Taxis 5 star review on 19th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“We booked a transfer from the cruise terminal to the airport which was confirmed in writing as being arranged for 13.00hrs on Sunday 28/9/25. On this basis we arranged and paid £74.20 to NCL for a late check out. At just after 08.00 hrs we received an SMS informing us that the pick up time was being changed to 10.00 hrs. We immediately telephoned the company and was informed that this was the time for pick up and could not be changed. We then had to contact Guest Services on the ship to ascertain how to get our luggage and request a cancellation and refund for our extended stay. This was refused catergorically as they said it was not their problem. Essentially we are now £74.20 down and had to spend SIX hours at the airport instead of TWO and a Half. We would appreciate your comments and hopefully compensation to cover our losses and inconvenience caused. Regards D Farrell”

Helpful Report

Posted 5 hours ago

“We were picked up at Rome airport, but could not be driven all the way to the hotel, as the transport did not have access to the city center. I had booked transport directly to the hotel since we were 6 adults and a baby. When we were going back from the hotel to the airport, the transport never showed up and we were unable to get in touch with the company. So we had to book another transport in a hurry.”

Helpful Report

Posted 10 hours ago

“We arrived on time and for the first time ever we were the first through passport control and our luggage was already on the carousel as we approached it. We exited to find our driver wasn't anywhere to be seen. I rang the supplied number to check where our driver was and both calls rang, but then cut off. Eventually I received a call to say they would be 10 minutes. 25 minutes later she arrived. We were nearly an hour late in leaving, which totally negated the reason for making the booking.”

Helpful Report

Posted 2 days ago

“Lange Wartezeit bis zur Abfahrt, ça. 1,5 Stunden. Noch ein zusätzlicher Buswechsel. Das heißt schlechte Tourenplanung vorab. Keine richtige Ausschilderung, wo man warten soll bis es los geht. War früher besser!”

Helpful Report

Posted 3 days ago

“I didn't receive free Hubby esim which was promised during payment! You are liars!!!”

Helpful Report

Posted 4 days ago

“The transport was 15 minutes delayed without notice. I had to call and ask for the driver. It seems like the shared shuttle broke down, and I was picked up by a taxi. The driver dropped me off in an area not allowed for taxis to stop, to skip the queue.”

Helpful Report

Posted 4 days ago

“It was horrible! I landed at 00:30. I got picked up at 2 and then deposed in another city, in arandom hotel. I had to wait there for 1.5h, until I got pickedup by another drier who drove ne home at 4:30 AM. A journey of nirmally 1.5h took me 4h!!!”

Helpful Report

Posted 5 days ago

“A l'aller ;chauffeur pas du tout sympa il nous a déposé à plus de 1 km de l'hôtel. il n'est pas un TAXI il nous a dit, première fois que cela nous arrive depuis bientôt 4 transferts. Au retour : chaufeur sympa mais longue journée, partir à 12:20 alors que notre avion était à 19:35 trop grande attende à l'aéroport à ne plus faire je pense que la prochaine fois je vais prendre une autre société.”

Helpful Report

Posted 5 days ago

“i have been with you twice before , no problems , this time the 20th sept TERRIBLE SERVICE , from you , hanging about 1.5 hours before you got your act together ! the man on the Desk needs sacking !”

Helpful Report

Posted 5 days ago

“Je pense que un service payant doit au minimum respecter les horaires et surtout le clients, et surtout la langue du pays , mais certaines cases étaient absente donc acte Cordialement G GIBILY”

Helpful Report

Posted 1 week ago

“Our private taxi ended up being shared and collection and pick up were both late.”

Helpful Report

Posted 1 week ago

“Extremely poor service from holiday taxis. Pre booked transfer and failed to pick us up from our hotel. As a result we were forced to arrange and pay for a private taxi at a cost of €90 in order to reach the airport in time for our flight. This was additional expense and stress. When we contacted customer service team by phone, the representative I spoke to was extremely rude and unhelpful, which added to the frustrating and disappointment of the experience. I have requested for a refund to cover the cost of the private taxi. Extremely disappointed that its holiday taxis and will not be using them again.”

Helpful Report

Posted 1 week ago

“We had booked a transfer and the flight was delayed, holiday taxis then said they couldn’t pick us up”

Helpful Report

Posted 1 week ago

“Borzasztó, senkinek nem ajánlom!!!”

Helpful Report

Posted 1 week ago

“Driver did not turn up . I was terribly let down at Cairo airport abd end up paying 25 dollars to get to my hotel .”

Helpful Report

Posted 1 week ago

“Taxi from hotel to airport should’ve only been 1hour 10 minutes instead took 2hours 30. Driver drove past the airport and drove another 30 minutes to pick someone up who could’ve easily got a different bus for as everyone else on the bus was from where we were staying. Only left with 1hour 30 to check in and get through security and to the gate was a big rush and only just made it”

Helpful Report

Posted 1 week ago

“Gisteren een taxi moeten betalen van €110 omdat de bus gewoon niet kwam opdagen! Aan de telefoon werd gezegd dat ze er wel stonden en ook telefonisch contact probeerde op te nemen. Wat totaal NIET waar is ook de mensen van het appartement zijn niet gebeld. Hun oplossing neem maar de stadsbus!! Vrouw aan de lijn was ook nog eens geïrriteerd. Laatste keer dat ik via dit bedrijf een transfer boek”

Helpful Report

Posted 1 week ago

“Had to wait for half an hour at the airport. Numerous excuses why the driver was delayed. He was supposed to be at the airport 20 minutes before we arrived but obviously wasn't. Disappointed with service, might as well of got the holiday coach transfer.”

Helpful Report

Posted 1 week ago

“I was told to wait at the bus stop. Arrived well before my allotted time of 5pm. At 5:10pm I rang the office to check the taxi was on its way. I was told that 10 minutes late was ok and the vehicle was on its way. I rang again at 5:25 to be told the driver had been already. I could not understand as I was sat exactly at the bus stop where the outbound driver told me to wait. It cost me over 40 euros to get to the airport. I was late and extremely stressed. To say this was awful service is an understatement. I would not recommend this company. There was no apology from the office staff …absolutely disgusted.”

Helpful Report

Posted 1 week ago

“Outward transfer was OK. The same cannot be said of the return. Our taxi eventually arrived 30 minutes late only after two phone calls to provider. The driver who turned up said it was not his job but had taken it on as his colleague had not turned up. He drove lunatic and we were relieved when we finally arrived at the airport. We have never been overly keen on using Lords Travel and if this the only company you deal with we will no longer be booking through you.”

Helpful Report

Posted 2 weeks ago

Holiday Taxis is rated 4.3 based on 3,704 reviews