“Taxi from hotel to airport should’ve only been 1hour 10 minutes instead took 2hours 30. Driver drove past the airport and drove another 30 minutes to pick someone up who could’ve easily got a different bus for as everyone else on the bus was from where we were staying. Only left with 1hour 30 to check in and get through security and to the gate was a big rush and only just made it”
“Gisteren een taxi moeten betalen van €110 omdat de bus gewoon niet kwam opdagen! Aan de telefoon werd gezegd dat ze er wel stonden en ook telefonisch contact probeerde op te nemen. Wat totaal NIET waar is ook de mensen van het appartement zijn niet gebeld. Hun oplossing neem maar de stadsbus!! Vrouw aan de lijn was ook nog eens geïrriteerd. Laatste keer dat ik via dit bedrijf een transfer boek”
“Had to wait for half an hour at the airport. Numerous excuses why the driver was delayed. He was supposed to be at the airport 20 minutes before we arrived but obviously wasn't. Disappointed with service, might as well of got the holiday coach transfer.”
“I was told to wait at the bus stop. Arrived well before my allotted time of 5pm. At 5:10pm I rang the office to check the taxi was on its way. I was told that 10 minutes late was ok and the vehicle was on its way. I rang again at 5:25 to be told the driver had been already. I could not understand as I was sat exactly at the bus stop where the outbound driver told me to wait. It cost me over 40 euros to get to the airport. I was late and extremely stressed. To say this was awful service is an understatement. I would not recommend this company. There was no apology from the office staff …absolutely disgusted.”
“Outward transfer was OK. The same cannot be said of the return. Our taxi eventually arrived 30 minutes late only after two phone calls to provider. The driver who turned up said it was not his job but had taken it on as his colleague had not turned up. He drove lunatic and we were relieved when we finally arrived at the airport. We have never been overly keen on using Lords Travel and if this the only company you deal with we will no longer be booking through you.”
“finding the bus and getting on it was easy, but the driver that took us was awful. took a list of everyones hotel then took people to the wrong towns, hotels. we eventually got to our hotel 3 and hlaf hours after we left airport it was an absolute joke, you said originally it wont take you direct to hotel of which i was happy with which is why i booked it but it did every passenger, never again terrible srvice”
“The taxi did not arrive to take us back to the airport so I had to pay for a private taxi.
I was travelling with my 3 year old and we were advised of long wait times of passport control so it was very stressful”
“Absolutely abysmal.
Took 3 and half hours foe a 40 min journey. Driver went to hotels that had no one to get off.
On way back to airport we were picked up far too early it seems we were alongside passengers that were flying out a hour earlier than us. Never again.”
“The taxi ride on from Palma Airport on 2nd September to the hotel was exactly what I was hoping for, and expected.
The taxi ride back from the hotel on 12th September from the hotel couldn’t have been more different. The taxi was 10 minutes late in arriving (after us getting to the hotel reception 15 minutes early as requested) and the ride was hair-raising, to say the least. For the first 15 minutes or so I thought the driver could have lost control and left the road at any moment. He was constantly changing hands on the steering wheel, talking (to me, seemed quite excitedly and animatedly) on his mobile, and fiddling and alternately looking at his mobile and the sat-nav - and at one time may have momentarily not even had a hand on the steering wheel at all. For the remainder of the journey, he may not have been on his mobile but I felt less than safe to say the least and it was a relief to get out at the airport – and my wife was really shaken up. I actually said to my wife that I wondered whether or not he was on some sort of medication but she was more benevolent and thought he may have just been a bit late in getting up.”
“We waited 75 minutes for our transfer from Antalya airport. We were collected in a people carrier with a few other passengers. It soon became clear that the driver did not know where our hotel was and constantly referred to his satnav. What should have been a half hour journey became well over 2 hours. Eventually we were dropped on the pavement and told that the vehicle could not negotiate the narrow streets. No indication of where our hotel was - he just pointed up a narrow street and drove off. The hotel turned out to be a half hour walk on cobbled uphill streets dragging our suitcases. (*bear in mind that we are both 78 & 80 yearsold respectively.) During our stay we observed many similar vehicles depositing passengers outside our hotel without any trouble. On our return trip we had to employ a hotel vehicle to meet up with our transfer vehicle as once again the Holiday Taxi vehicle declined to pick up from our hotel. The hotel were surprised and couldnt understand why this was happening.
Truly appalling service.”
“Our transfer from Dalaman to Marmaris was very stressful. The driver was going way too fast over the speed limit even round z bends. It was dark and he made us feel unsafe. We asked him to slow down which he did for a short time then sped up again.”
“We were expecting to meet our driver at arrival zone 7, with him holding a sign with our name. This was the service we paid for.
But when we arrived we were directed via text from the driver to go across a street and down some stairs and go to a building with a bud sign on it. He indicated that he could only park for 3 minutes, so this was the new procedure.
This certainly seemed to make life easier for the driver not having to park and come to the meeting place with all the other drivers with names on a placard.
However we did not feel that it made life easier for us. I also noticed that the signs said there was parking for 30 minutes not the 3 minutes he indicated. Plus we waited at this place for at least 10 minutes until he arrived
I do not consider this to be the premium service we paid for! We could have ordered an uber taxi for the same hassle of finding the meeting spot and waiting for at least 10 minutes.
A full refund would be in order
Laurie Scott”
“Absolutely shocking service I booked this months ago only to find which we met the rep our booking wasn't on the system.
Had to wait more that 30 minutes to get this fixed the whole point of booking a private transfer is that you are you are not waiting around at the airport.”
“The pickup was planned at 12:00 and the driver comes at 10:00 !!! He told us that if we refuse to take his car, no other taxi will come later to pickup ! I am really unhappy and angry !! So we was waiting more than 5 hours to the airport !!!”
“Did not turn up to take me back to the airport from the arranged pick up point .
Communication extremely poor . Was instructed to call back in 10 mins after waiting 10 mins past pick up time . Called back and office would not answer my calls. After 45mins minutes I had to grab a taxi to take me to the airport. Very anxious experience as was worried I’d miss my flight .”
“We have been left stranded and no one cares !!
The taxi did not show up at this time even though we received this message, I rang and she said the taxi came at 7:20 that we informed 2 days ago, then yesterday we got this update so this is the time we expected. I am so upset”
“There was no driver there when i arrived. So this was a very disappointing. I used holiday taxis a number of times. But this was the last. I had to take a regular taxi that costed me 100 euro on top of the fee i already paid Holiday up front.”
