“Transfer from airport to hotel was excellent. Airport customer service very efficient and personable. Very short wait. Very nice car and very comfortable. Driver was exceptional. Very helpful and kind. Pleasant informative conversation and good driving. The postcode provided was a bus stop at the side of the hotel. The driver took us to the entrance without hesitation and said he would inform the office to ensure our pick up was also at the entrance.
Return transfer to airport was disappointing. Received a message from driver that they were at the bus stop. Requested they drive a few extra metres around a corner to the entrance as we had luggage and I am disabled. Twenty minutes later and after several messages and phone calls we spoke for the last time confirming they stay at the bus stop and would have to walk to them. The driver wasn’t there when we arrived. Turned up a couple of minutes later insisting she’d been to collect us from the entrance. The driver’s attitude was unpleasant and unwilling to be helpful. The vehicle was suitable but poor customer service.”
“Nikos was an excellent driver very charming and made sure we were comfortable at all times.
Felt the schedule was too early a pick up time given the amount of pickups he had and arrived at the airport over 3 hours before our flight departure.”
“The ride from the airport was really pleasant and comfortable. The return trip to the airport felt a bit rushed, at least the driver acted like that.”
“I have been using holiday taxis for several years back and forth to malaga airport, the service has been consistently good,on time, pleasant drivers & nice vehicles. The only problem I have is with contacting the company in the UK, the chat bot & 'live' messages cant always solve problems & emails not answered promptly.”
“Giving 4 out of 5 stars because our airport transfer arrived 20 minutes late with zero communication. Neither the emergency line nor the driver’s phone was answered while we were waiting. Fortunately, the transport did show up, but the lack of contact made for a stressful start to our travel.”
“Trasporto rapido e puntuale all’andata, desktop facile da trovare in aeroporto. Lieve ritardo al momento del prelievo in albergo per l’aeroporto. Guida confortevole.”
“Used Holiday Taxis on many occasions and is a very good service
My only concern is on two occasions they have tried to change our chosen pick up time we had booked when leaving the resort hotel back to airport and I have had to spend time sorting it.”
“Pick up and service was excellent. The driver going to the resort drive much too fast and dangerously. The driver from the resort to the airport was excellent.”
“cost effective and reliable. Second time used in NYC. they seem to use individual drivers/cars so quality a little variable but all still good. good direct communication from drivers in advance also which was helpful. we made a late change to a booking and it was handled efficiencly. have used service in other parts of the world and recommend holiday taxis.”
“The driver was very professional and waited us at the airport. The driver was good and safe respecting the speed limit. The vehicle was clean an comfortable. We recommend holidays taxis.”
“Service was on time everything was great however we paid for a car and ended up with a minibus both ways which was not as comfortable especially for my husband who is over 6 ft .”
